Improve Error Messaging for Permission-Restricted Service Configuration
The system displayed a generic error message:
"Oops, something went wrong."
The message suggested a system or application failure, even though the underlying issue was not a platform error.
Impact
- Users are unable to determine the actual reason for the failure.
- The generic message leads users to believe there is a platform issue, resulting in unnecessary troubleshooting efforts.
- Additional support interactions may be required to identify what is actually a permissions-related issue.
- Creates confusion and reduces confidence in the product experience.
Requested Enhancement
When a user encounters a 403 Forbidden response while accessing or editing an unauthorized page, display a more obvious error message such as:
"You do not have permission to access or modify this service. Please contact your administrator if you believe this is incorrect."
or
"Access denied. Your user role does not have sufficient permissions to perform this action."