Mews Operations (PMS)

Mews Operations (PMS)

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  1. To reinstate future bookings that were canceled (or marked as a no-show) up to one day after the original check-in date. This feature will simplify the procedure of amending booking that were not meant to be canceled. It will boost efficiency since clicking on a reinstate button, it is easier than creating a new booking.

    119 votes

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    21 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. New update changed calendar/timeline colors to 50 shades of gray, why!!!???

    so,

    Out of order: dark gray
    Future stay: less dark gray
    checked out: light gray

    Why???

    Departures: light blue
    People checking in: light blue

    Who is designing your UI, probably same genius who designs your billing screens (old and new)

    39 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.

    When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.

    As it is now this affects the product reports in a negative way.

    12 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    8 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    30 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    13 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Would be good to have the ability to have a mid - stay rate change.
    For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

    40 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. We have large flats with 3 rooms, equipped as follows s1iLiving room (not bookable independently).
    2 bedrooms (can be booked in combination with the living room as a small or large flat, or separately as 2 studios.
    Is it possible to add the living room so that it is not included in the count of total available rooms?
    In one of our existing houses, this means that instead of 124 rooms with 10 flats, we suddenly have 134 available rooms.
    For the cleaning report, it certainly makes sense to list all rooms. However, for all statistics, the data is distorted.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.

    9 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. When a payment request is expired or paid - it is not assigned to any departments.
    Can we create a setting that this task automatically is assigned to Front Office?

    20 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. sometimes you need to alert more than one department and/or people of the same task.
    would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

    12 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    96 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback and suggestion. We have updated this request as one to be upvoted.

    Remember you can share a link to your request with your colleagues and follow hoteliers to upvote.

  13. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    28 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    114 votes

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    idea to upvote  ·  9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  16. Allow a free text 'notes' section in the emails sent to the guests. This is to have a more personalised communication and add details such as information about the driver if the bookings includes a transfer or to confirm that a specific request/preference from the guest has been recorded (for example: request for a room with a view, acknowledgment of a food allergy, etc.)

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. it would be good if we could print an in-house guest list including mobile numbers. we use this for emergencies (i.e. fire roll call) and currently we are only able to print guest name, room number, number of occupants.

    for that same reason it would be good if we had the option to mark a guest as "requirying assistance" which would print on this report. that doesn't have to be a "disabled" person, but could be somebody with young children or difficulty walking

    3 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    Thank you for your suggestion. As personal guest information is found in the Customer profiles report. I have updated your feedback title to match this.

    This request has been set as one to be upvoted by the Mews Community.

  18. it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  19. When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    74 votes

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    7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  20. A list of general notices, birthdays, VIPS etc.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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