Mews Operations (PMS)

Mews Operations (PMS)

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  1. To reinstate future bookings that were canceled (or marked as a no-show) up to one day after the original check-in date. This feature will simplify the procedure of amending booking that were not meant to be canceled. It will boost efficiency since clicking on a reinstate button, it is easier than creating a new booking.

    85 votes

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    19 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. In the date filters, latest date remains in the past after earliest date has been set in the future.

    To prevent additional manual work:
    MEWS should automatically change the calendar date to a date later than the check-in date selected. For example, check in date 1/1/2021, check out date should default to 2/1/2021 (and not remain to todays date).

    28 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Would be good to have the ability to have a mid - stay rate change.
    For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

    32 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When a payment request is expired or paid - it is not assigned to any departments.
    Can we create a setting that this task automatically is assigned to Front Office?

    17 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. sometimes you need to alert more than one department and/or people of the same task.
    would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    90 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback and suggestion. We have updated this request as one to be upvoted.

    Remember you can share a link to your request with your colleagues and follow hoteliers to upvote.

  7. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    24 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    104 votes

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    idea to upvote  ·  9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    21 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  10. When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    74 votes

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    7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  11. We are migrating all our services to Azure and towards Azure Active Directory for all our users. With this in mind we are looking for information whether Mews can be federated and connected to our AAD for authentication and managing all users directly through our AD rather than managing them from within Mews?

    7 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to add text to a confirmation of a booking. e.g. add the time of golf arrangement, confirm table reservation, or congratulate on honeymoon etc

    18 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    84 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. A list of general notices, birthdays, VIPS etc.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. we need a reason - test. We run tests in demo and smoke tests in prod.
    Would be great if we can take out cancellation statistics by this reason, in case they were test bookings

    17 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Products and services that are bookable during the reservation process should have a Day of Week Restriction.

    IE: Hotel wants to offer a product that is only available if a guest is going to be staying over a Tuesday, Thursday or Saturday.

    If a guest is going to be checking in Sunday and Checking out Wednesday, the product should display and be bookable.

    However, if they are checking in Wedneday & Checking out Thursday, the product should not display and be bookable as they guest wont be in house when the product is offered.

    7 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. add the payment in the POS MEWS so that we can invoice a product and charge the customer directly (for the bar, the restaurant...).
    Can also be used with the TPE MEWS for direct billing.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. It makes sense to be able to see not only imminent (Pending) or past-date (Missed) tasks but also upcoming (Future) tasks on the main page ("Tasks" doughnut) - without having to go into the report every single time.

    The current state of affairs makes it often necessary to remind staffers of upcoming tasks outside of that section (or outside of MEWS e.g. emails, sticky-notes et al.), which does not make for a stellar user experience.

    13 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. In a previous system we were able to set up templates for a task which consisted of multiple individual tasks.
    For example if a guest had requested an extra bed, reservations would add one task to the booking which in turn triggered the tasks for housekeeping to set up the bed as well as remove it on departure).
    This was SO handy as it avoided mistakes and reception / reservations only had to add 1 task.
    Of course this works particularly well if you are able to link tasks to a specific event in the reservation like arrival and departure…

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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