658 results found
-
Have an allotment as part of the block feature recently released
MEWS currently does not support allotment.
For a property with a lot of allotments contracts in place throughout the year and some with release on different dates i.e 1 room on 2 days release, 3 rooms on 5 days release etc. this is not manageable through the current block feature as there can only be one release date. Hence, all allotments need to be entered as individual blocks (which could be a very large number rather than just one block covering the whole year), this is just not sustainable. The alternative is to enter bookings as optional with release dates…168 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
duplicating reservation
Allowing to duplicate reservations exactly, including rate, products etc.
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
enable hotelier better log guest preferences in guest profile.
business problem
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.expected outcomes
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.64 votes -
Own Event Management (EMS) all in one
often get the request for EMS & PMS in one. (all in one)
24 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Mark partially completed Online Check-Ins
Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.
Possible solutions:
Header text: must be checked in - Completed guest registration - Checked in Online
Icon somewhere in the reservations of the arrival field
When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)29 votes -
Emails queue accessible also for non-admin users
Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)
82 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Restrict the status of rooms that are checked in to maximum cleaned status
If rooms are checked in, the status of the room can still be set to inspected.
We think it would be useful that the room status in that case can only be set to clean and not inspected.
Otherwise, the room will be available for self-check-in at the Mews Kiosk.
Only in the last step - the key encoding - the guest is informed that Self-CI cannot be completed successfully.
Until then, however, the guest is informed that check-in would be possible, including charging of his credit card.22 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Privileges for changing Room allocated to a guest
Hi Mews community,
We are using Min stays restrictions extensively by Room categories. Unfortunately we came across some pretty non compliant behaviours where a Reservation agent will find no availability in one room type, so create a new booking in another room type, and then move the guest to the room type that was initially restricted.
Can we please create a Privilege around it, so only a few people can move Guest across different room categories?12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Ability to overbook in roomblocks
When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Product to be added on specific days
Ability to select products for specific days whilst creating the reservation. At the moment, you need to create a booking and then amend by canceling products for the days not needed.
4 votes -
Offer different room categories and confirm only one of them
We would like to send the guest an offer with different room categories and it should be possible for them to confirm only 1 room and reject all others.
3 votes -
Mail History for a reservation is listed on the "Mailing" Tab of that reservation
On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.
That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Manually override restriction for a single new reservation
Often we would like to block certain dates for bookings online.
For example, check-out on a sunday is not allowed in our properties.
But when we receive a request from a VIP guest, we're not going to tell them no.Currently the only way to get that reservation in the system is to delete the restrictions, make the reservation, and then set the restrictions again. This is time consuming, and prone to human errors.
It would be great to have to option to 'override restrictions' for a single booking in the new reservation window. And maybe give this permission only…
6 votes -
Group Overview
We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
The headline per group should be the travel agency name or company name.34 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Additional fields in the Search Bar
It will be great if the search bar can provide more results, like the proforma invoices
25 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community and adjusted the title to make it easily searchable.
Remember you can share a link to your request so that your colleagues can also upvote your s
-
Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card
Make the 'Car Registration Number' field visible for guests to fill out on the Registration Card.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Add "guest name" as a placeholder in the text of "Booker Confirmation"
Although the name of the guest appears in the reservation details, it would be great to be able to add the name of the guest (as a placeholder) in the text and subject of the email for the "Booker Confirmation".
For example:
"Dear Isabel (booker),
Thank you very much for your booking for Edward Wilson. Etc."8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Showing dates on rooms overvooked
Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Close task when reservation is cancelled
When the reservation is cancelled and there is task assigned for the reservation, system should automatically cancel the task inside the reservation as well.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Add vouchers as a field to reservations
Add a field onto the reservation to enter a free format travel agent voucher number issued for billing purposes and to be able to print this voucher number onto the guest bill. This as we need to issue invoices for TMC's that include the voucher number to be approved for payments.
We electronically transfer the data via the API for all these invoiced bill directly to the TMC's for them to electronically process via their OCR system to issue payments. Using billing notes, users to tend to add additional information causing the process to fail.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
- Don't see your idea?