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Mews Operations (PMS)

Mews Operations (PMS)

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  1. When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.

    For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.

    51 votes

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  2. When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    29 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. It will be easy for us to spit nights, products or elements if we have two guests in one room and they wanted to devide the final bill.

    83 votes

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  4. Some guests have valid government documents which exempt them from paying any lodging taxes, etc. (VAT etc). There should be some checkbox that allows for the room rate to stay fixed but no taxes to be posted as liabilities. Tax Exempt reason should be collected and added to reservation

    There should be a separate report of such reservations per month as well.

    https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/40145608-tax-exempt-guests

    6 votes

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  5. Being able to select Guest Ledger and close all open bill selected if balance is at 0.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. We just had a guest who received a system generated confirmation email disclosing the rate the OTA pays to us (which is without commission and thus lower than what they paid for their booking).
    How do we prevent this from happening?

    4 votes

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  7. The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.

    7 votes

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  9. Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When rebate an invoice, the original invoice number should show at the PDF, at the header level.
    Then no need for that information on each item line.
    And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF

    3 votes

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  11. If a guest stays several night we would like the PDF to include the quantity and unit price.
    The MEWS invoice only shows the total at line level, then the guest must divide the line sum by qty of night to find the rate/unit price

    3 votes

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  12. If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    3 votes

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  13. Currently guests checked-in with 0 balance show on the accounting ledger under 'to be resolved', this is creating so much extra work to check each individual reservation when no infact no action is required.
    These reservations should fall under 'in house' section in the accounting ledger while they are checked-in and 'to be resolved' after the check-out date.

    30 votes

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    Hello from the Mews product team! We appreciate your feedback and taking the time to write to us. "To be resolved" is prompted when a bill requires to be closed, of course if this confusing while working in the accounting ledger, we are open to review it. 


    We have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Currently billing is attached to a profile, not to reservations. It would be nice if the balance for future reservations would not show on the current reservation.

    2 votes

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  15. La balance des tiers est illisible car tout est mélangé sans logique. Merci de la développer comme suit :
    - Balance des débiteurs (séjours passés = factures à envoyer)
    - Balance des encours (clients encore présents)
    - Balance des acomptes (clients à venir ayant déjà fait un paiement)

    Et pire encore, si une société ou un client a plusieurs séjours de réservé, les factures n’apparaissent jamais à traiter, ce qui nous pose ensuite des problèmes pour nous faire payer car les factures sont envoyées trop tard.

    2 votes

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  16. Have the ability to apply a discount on items that have been posted on a bill.

    9 votes

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  17. it would be helpfull if you can remove the room number from the bill. some guest expect this to be the final roomnumber while we can not guaranty it.

    2 votes

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  18. It would be more efficient to be able to see if an invoice is sent, through the action log of the invoice itself, rather than going to ''mail'' and setting all the filters. Sometimes debtors claim that they did not receive their invoice, this would be an easy way to check this.

    2 votes

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  19. When preparing the bill for customers, there are solely two displayable options available.
    1. Display detailed products
    2. Display everything together as package

    The problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.

    3 votes

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