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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Additional/customizable origin options.

    When a reservation is created we have limited options to choose as the origin of the booking. We would like to have the option to customize these options ourselves to have a better overview of where the bookings come from.

    8 votes

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    5 comments  ·  Operations  ·  Admin →
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  2. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    9 votes

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    1 comment  ·  Operations  ·  Admin →
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  3. Include "Sort by" function (A-Z, Z-A) on Task Name, Creation Date, etc.

    8 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Product rules should be possible to adapt based on arrival, origin, segment, rate, space etc. This allows us to automize specific charges and better work on upselling and creating new revenue streams!

    9 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Hi all,

    the action log sould be more easier to understand.

    The commands / logs that are recorded are not clear enough.
    If a guest checks out at the Mews Kiosk then in the action log it is:

    State changed from Started to processed ....

    That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...

    Thanks
    Linus

    14 votes

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    1 comment  ·  Operations  ·  Admin →
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  6. Differentiate between group bookings (several rooms) and individual customers.

    Easier planning management

    7 votes

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    0 comments  ·  Operations  ·  Admin →
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  7. Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.

    Mews Japanese B2B language (Mews) completeness stands at 27%.

    Further to this: Mews Help Articles, Learning pathways, and native language support are called for.

    4 votes

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  8. Implementation of a feature to automatically log-out signed-in employees after a certain amount of time, and additionally, a quick key to log out.
    In some cases, multiple employees work on one computer and forget to log out. A quick key to log out would make it easier.

    15 votes

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  9. When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    3 votes

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  10. It would be very desirable if the restrictions could allow a rate or rategroup to be opened or closed in combination with a company or travel agency.

    4 votes

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    1 comment  ·  Operations  ·  Admin →
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  11. At the moment in most cases we have to split reservations to perform a room change.
    It would be good to make a room move without any issues. One or two clicks the most would be good.

    14 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. It would be helpful if files like Confirmations/Contracts could be added to a Block. For most blocks we have seperate contracts that need to be attached to the block on a high level like Dashboard or Block Details. Then all contracts & Documents are on the Master Block and could be easily tracked

    9 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When you need to extend a booking, you manually need to move future booking(s) before extending. If the future bookings aren't locked they should just be replaced in the timeline the same way as if you move between spaces.

    The problem happens when hotels are quite fully booked and you need to remove space for reservations and the puzzle it all together again after extending the one reservation in question.

    2 votes

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  14. After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.

    It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.

    Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.

    14 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  16. As Mews grows in Thailand, the introduction of system language and L&D collateral becomes important.

    2 votes

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  17. Can it be possible to set release time for an optional reservation after default check in time?

    1 vote

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Add ability to choose which specific products are included in the automatic settlement to avoid charging unwanted products, for example, city tax when handled through products

    1 vote

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  19. We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    2 votes

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  20. When you send an email and you manually select the language, the Preview in the mail queue should mention that this language was selected manually and did not follow the usual logic

    1 vote

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