Mews Operations (PMS)

Mews Operations (PMS)

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  1. business problem
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    expected outcomes
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

    32 votes

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    idea to upvote  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)

    38 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. We currently have the problem, that we sell apartments (parent space) which consist of a living room and 2 bedrooms (child spaces).

    The two bedrooms/child spaces (Studio and Standard category) can be booked individually. This phenomenon should only come into play, when all other rooms of the same category are fully booked.

    Due to the automatic assignment, we sometimes have bookings in the child spaces which results in the apartment not being available and our staff have to change assignments themselves. Currently we have no option to exclude child spaces from the automatic assignment.

    Therefore, we would like the room…

    18 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
    Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
    The headline per group should be the travel agency name or company name.

    10 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. It will be great if the search bar can provide more results, like the proforma invoices

    9 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community and adjusted the title to make it easily searchable.


    Remember you can share a link to your request so that your colleagues can also upvote your s

  6. The old occupancy report is still available but not the previous availability report.

    We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.

    The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).

    24 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for sharing your feedback with us regarding the new availability and occupancy report.

    We currently provide the option to swap back to the old Availability and Occupancy report, by selecting the button on the top right hand side of the new report labelled "Old Occupancy report. Selecting this button will switch you back to the old Occupancy report as requested. Once you are able to view the old Occupancy report, select the Availability under “Mode” filter.

    We have updated your request title to solve for comparing availability by room type over a long period. This request has been updated as one to be upvoted by the Mews Community.

  7. What we would like is to be able to change the PAX on a nightly basis.

    E.g.
    "Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

    As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
    This makes our safety list, and other reports show the wrong amount of overnight guests and products.

    33 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  8. It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

    112 votes

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    8 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Some stay products are only used by management or certain reservation agents.
    Now all other agents and staff have to go through a long list of products to find the product that they need for the booking. Therefore it would be much easier if you could offer certain products only to management or certain employees.

    15 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. New update changed calendar/timeline colors to 50 shades of gray, why!!!???

    so,

    Out of order: dark gray
    Future stay: less dark gray
    checked out: light gray

    Why???

    Departures: light blue
    People checking in: light blue

    Who is designing your UI, probably same genius who designs your billing screens (old and new)

    67 votes

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    12 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  11. The ability to manage all the properties from one master account. user craeation and management of priviliged, rate creation, product creation, templates, adding integrations,
    Manage reservations from a property to another

    8 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
    It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays

    25 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  13. Being able to add documents to an availability block.

    4 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. If a reservation is made outside of the Availability Block for there to be a way to add it into the picked up reservations after the fact.

    11 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.

    When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.

    As it is now this affects the product reports in a negative way.

    37 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. We need to be able to create multiple confirmations regarding, example: a confirmation for group reservations with other conditions than a reservation for only one room. This is a highly requested feature for the ability to send correct conditions regarding the reservations!

    13 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
    I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.

    29 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    5 votes

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  20. Persons arriving later to a unit than the already checked in people - cannot be added for only a part of the whole stay. Same with persons departing earlier than the other people of the same unit.
    Within in an apartement 2 people stay 2 nights 2 people stay 4 nights.

    12 votes

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    4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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