business problem
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

expected outcomes
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

Allow the Emails queue to be accessed also by non-admin users (or at least to give the option to allow this or not)

To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
The headline per group should be the travel agency name or company name.

It will be great if the search bar can provide more results, like the proforma invoices

When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.

It is handy to be notified when an email has not been delivered.
This means usually that the email address is incorrect, and we should contact the guest to see if they received all the information, such as the confirmation letter.

Or if it possible to create an export schedule of the 'mail queue items' list/report.

Email sent to be logged in the action log in order to give a quick overview of the guest email communication, in addition a link to the mail queue link so the employee could easily access the email. If non admin users could have access to mail queue as a separate work privilege it would enhance the user experience for this suggestion

If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

Also another reason is husband and wife might want the invoice sent directly to there email

The old occupancy report is still available but not the previous availability report.

We used this report daily to modify the distribution between room types (mainly for internet channels to increase available single rooms and decrease double). It was easy to read, to modify and with a clear view on several future days.

The new report doesn’t give a direct view on number of rooms available for each room category. The table is also less convenient when it comes to change these rooms allocations (several sub-menus whereas the access was easier before).

What we would like is to be able to change the PAX on a nightly basis.

E.g.
"Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
This makes our safety list, and other reports show the wrong amount of overnight guests and products.

When a guest books either online using the Mews booking engine or a reservation agent books directly into Mews, the Blacklist in the Profile does not prevent the booking or blocks the guest from booking. It would be good if a guest is blacklisted to prevent the booking and display a banner or a message to the guest to contact the hotel directly. Currently, there is nothing that prevents the booking for occurring other than to see the icon which is very small.

Automaticly move all items to a new bill in case of a new reservation and added products and payments. This because we now have to move them manually. This takes a lot of time and unnecessary efford.

When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.

When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.