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Mews Operations (PMS)

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1403 results found

  1. Notify an employee when a mail is not delivered.
    We can see in the waiting queue that some mails are not delivered whith gateway statut, be this information is difficult to access.

    88 votes

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    5 comments  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Could we have the possibility of coloring certain dates of the Mews calendar / planning of the establishment in order to reference the important dates of the year (events, holidays, vacations...). With, if possible, the possibility of adding a text when you pass the cursor over the date in question.

    For example :
    - Put the date of July 14 in green with the text "Holiday: French National Day"
    - Put in red January 10 with the text "congress".

    21 votes

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    9 comments  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. In Austria the registration law wants the adress, id ccard and signature from the main Traveller and the name and date of birth of the fellow passengers. Mews prints and want all the data of each guest. Better would be also for the digital path that the main traveller has the oppurtunity to fill in the data from his self and also int the same form off his fellow travellers

    162 votes

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  4. Allowing to duplicate reservations exactly, including rate, products etc.

    61 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.

    The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.

    21 votes

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    5 comments  ·  Reports  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. MEWS currently does not support allotment.
    For a property with a lot of allotments contracts in place throughout the year and some with release on different dates i.e 1 room on 2 days release, 3 rooms on 5 days release etc. this is not manageable through the current block feature as there can only be one release date. Hence, all allotments need to be entered as individual blocks (which could be a very large number rather than just one block covering the whole year), this is just not sustainable. The alternative is to enter bookings as optional with release dates…

    179 votes

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    7 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. At the time, I can only create a restriction for one rate or rate group at a time. I would have to create multiple restrictions to cove two rate codes. For example, I would like to create a 2-night minimum for my Airbnb rate (Travel Agent Group) & all my rates that flow off the best flex rate. So I have to create 2 different restrictions and keep up with changing both when I make changes.

    40 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It would be an awesome feature, if you could individually select the color of a reservation in the timeline - that would make an overview much easier.

    For example: Two rooms are booked from the same customer. Therefore you can select a specific color for both reservations. Then you can easily recognise bookings in the timeline, that belong together.

    27 votes

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    0 comments  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. For example if a guest, which stayed with us in the past, is booking through another website we have him as a new customer in our system.

    It would help us, if the system could create a notice f.e.: “Customer name already exists!” Then we can have a look if it’s the same customer, and we merge the profiles, or not.

    16 votes

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    1 comment  ·  Guest data  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.

    30 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When the reservation is cancelled and there is task assigned for the reservation, system should automatically cancel the task inside the reservation as well.

    32 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. It will be easy for us to spit nights, products or elements if we have two guests in one room and they wanted to devide the final bill.

    84 votes

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  13. needed to allocate groups to specific floors or beds all together to specific rooms, it is very time consuming in big properties to move bed by bed across floors

    27 votes

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    2 comments  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. On the Mailing tab it would be convenient to see a list of emails that have been sent from that reservation.

    That way we can quickly ensure that Reservation Agents are not double sending emails and if the guest contacts us, we can quickly see what has been sent to them concerning that reservation.

    16 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. business problem
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    expected outcomes
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

    71 votes

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  16. Guests often abort the Online CI at the credit card entry field, but complete the guest registration process. A completed guest registration should somehow be marked in MEWS as it saves time for the receptionist and creates a better guest experience.

    Possible solutions:
    Header text: must be checked in - Completed guest registration - Checked in Online
    Icon somewhere in the reservations of the arrival field
    When printing out guest registration cards, replace those of the guests that already completed the form with the actual completed PDF. (prefered solution)

    36 votes

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  17. often get the request for EMS & PMS in one. (all in one)

    27 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When we create a new rate in the Channel Manager, it would be best practice if we could only send that rate to the channel manager and not all the rates that we have in the channel manager as how is today. Of cause, we need to have a "full property push" available, but the option to push just the newly created rate would be the best in a day-to-day basis. Then the data that we send out is going to be much less.

    17 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. When creating a new reservation, on the right handside, the total is including all the added products & city tax. We should be able to see a subtotal NOT including the City Tax.
    Further more, as we could only see the average rate before, it would be great to have the rate detailed per night.

    11 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello Mélissa,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. We would like to send offers and confirmations of a block reservation directly from MEWS. For this we need mail templates for blocks and the possibility to click on the mail template option in the block (just like with the individual reservations)

    7 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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