Mews Operations (PMS)

Mews Operations (PMS)

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  1. Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

    We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

    85 votes
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    5 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    41 votes
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Have a drop down that allows your to sort the timeline in different ways.
    eg.
    - by room category/room type (current)
    * by room number (MOST IDEAL UPDATE)
    - by room location
    - top floor/bottom floor
    - interconnecting
    etc.

    32 votes
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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    If you are interested in filters on the timeline you can also upvote:

    - Filter the Timeline by Space number
    - Filter the timeline by space category

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    317 votes
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    6 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  5. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    75 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback and suggestion. We have updated this request as one to be upvoted.

    Remember you can share a link to your request with your colleagues and follow hoteliers to upvote.

  6. we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

    25 votes
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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. When a payment request is expired or paid - it is not assigned to any departments.
    Can we create a setting that this task automatically is assigned to Front Office?

    13 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are glad you are using the payment request feature. Thank you for your suggested improvement, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    17 votes
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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    92 votes
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    idea to upvote  ·  7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    18 votes
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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    121 votes
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    15 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you very much for your suggestions, we have updated your request as one to be upvoted by the Mews Community.

    Remember, you can share a link with your colleagues and fellow hoteliers so that they too can upvote your suggestion. Keep those votes coming!

  12. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    17 votes
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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    66 votes
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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  14. It would be very nice to retreive send emails to check the old price, products, date etc.

    46 votes
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    idea to upvote  ·  2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    52 votes
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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  16. When making optional bookings, this means we are holding a room/rooms but the booking is not confirmed.
    If this bookings is never confirmed, we should have an status called released instead of cancelled, as you are not really cancelling the booking, you are releasing the booking.

    40 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated this feature as one to be upvoted.

    Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.

    Should you have more information that you would like to share regarding a “released” reservations status or reporting, please feel free to do so in the comments below.

  17. On the guest profile there should be a number which shows how often a guest has been in the hotel before

    77 votes
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    idea to upvote  ·  4 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    40 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback, we have updated your idea as one to be upvoted by the Mews community.

    Remember you can share a link to your idea with your colleagues so that they too can upvote the suggestion.

    We look forward to your continued feedback and suggestions.

  19. Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:
    > Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    59 votes
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    idea to upvote  ·  5 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add an automatic linnen change in the HK reports

    10 votes
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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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