To reinstate future bookings that were canceled (or marked as a no-show) up to one day after the original check-in date. This feature will simplify the procedure of amending booking that were not meant to be canceled. It will boost efficiency since clicking on a reinstate button, it is easier than creating a new booking.

Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

Like this we get to know our guests better and the booking process for future stays will be even easier.

Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
* by room number (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.

we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

Possibility to add notes without changing the room status is missing and necessary.

P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

At the moment you can only add notes when the status is changed.

sometimes you need to alert more than one department and/or people of the same task.
would be handy if you had the opportunity to chose more than one department for the task, or be able to copy it, rather than having to type it all again.

Would be good to have the ability to have a mid - stay rate change.
For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?

Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

Add an automatic linnen change in the HK reports

To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.