To reinstate future bookings that were canceled (or marked as a no-show) up to one day after the original check-in date. This feature will simplify the procedure of amending booking that were not meant to be canceled. It will boost efficiency since clicking on a reinstate button, it is easier than creating a new booking.

Possibility to add notes without changing the room status is missing and necessary.

P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

At the moment you can only add notes when the status is changed.

There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07

It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.

When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.

As it is now this affects the product reports in a negative way.

Sometimes a guest messages us on the MEWS platform, and then calls and we are able to answer their enquiry over the phone.
I would then like to be able to mark their message as completed without the guest having to see. This way the next person on front desk will not come along and think that the enquiry still needs to be answered.

Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?

We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.

Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

Like this we get to know our guests better and the booking process for future stays will be even easier.

Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.

Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

It would be helpful to have the companies in the "Guest in House" report.
We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

Would be good to have the ability to have a mid - stay rate change.
For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays

good example to state my feature request:

Some of our hotels offer breakfast as optional service. The customers add it when placing a reservation in the booking engine. The "breakfast during your stay" product is calculating the amount of persons and the amount of nights. We have the correct information that the booking is placed with 2 adults and 1 kid. The price of the breakfast for a kid is cheaper, so it could be interesting if you can add two prices in one product: a price for an adult and a price for a kid.

When a payment request is expired or paid - it is not assigned to any departments.
Can we create a setting that this task automatically is assigned to Front Office?