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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2142 results found

  1. Adding this to the API will ensure that the correct name will be added in the invoice when we close the bills automatically.
    It will allow us to be more efficient, avoid changes and manual work.

    54 votes

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  2. Fast forward to overbooked reservation in timeline

    it would be a nice feature, if we had the function to klick on the red bar (when overbooked in a category) in the timeline to fast forward directly to the (next) overbooked reservation.

    Currently we have to do it like that:
    To quickly find an overbooked category, follow these steps:
    1. Go to the Reservation report from the dashboard or Main Menu > Reservations > Reservation Report.
    2. Use the following filters: Mode: Detailed, Filter: Arrival, Start: Today’s Date, End: As far into the future as you wish to go, Status: Confirmed,…

    54 votes

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  3. It would be great if you could highlight group bookings with a different colour in the Timeline to make it easier to get an overview of group bookings.

    So when a guest has more than one house, the booking changes to a different colour on the Timeline

    40 votes

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  4. If there are certain rules such as a minimum stay of 5 nights. For a room, for example, two nights are free. It would be good if certain positions (management) could still make bookings and override these rule

    29 votes

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  5. Make company owned reservations possible.
    It will allow to manage corporate clients more effectively by associating company profiles with reservations.
    Provide a comprehensive view of all bookings associated with a corporate account. As well highly useful for hotels that offer coworking spaces, where companies own a office space.

    29 votes

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  6. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    25 votes

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  7. Es wäre von Vorteil den Button zum Check-out (zusätzlich) auf der Seite zu finden, welche sich nach dem Schließen einer Rechnung öffnet. So spart man sich das ganze "zurück Klicken" bis man unter dem Status-Fenster den Gast auschecken kann.
    Das würde den Check-out Prozess schneller und einfacher machen.

    25 votes

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  8. We would like to be able to change the optimize space allocation function in Timeline so that you can assign it as a Permission under roles.
    So not everyone has rights to use this feature.

    20 votes

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  9. Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.

    20 votes

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  10. Can you make new "last minute" arrivals for today more visible on the arrivals list?

    • Arrivals made between yesterday 00:00 and today are not easy to see unless you check the reservation report, which is not user friendly in a fast pace environment.
    • Can they be marked in the system with a symbol or color or notification (or in any other way) for us to be notified on the day?
    19 votes

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  11. The relevant department is currently not displayed in the task list within the reservation. So if I want to know who the task is written for, I have to open it individually.
    It would be nicer if there was a column for the department in the overview.

    21 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  12. It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    20 votes

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  13. We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks…

    11 votes

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  14. We have a bunch of big groups coming which all have the same task set up, for different departments (e.g. housekeeping and reception). It would be great to be able to make the same task once for the whole group, instead of doing 30-40 tasks individually. The same would go for if we need to make the same task for multiply departments, it would make it easier to just choose the corresponding departments.

    36 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. 13 votes

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  16. there are too many clicks considering how often we do this and having to go back to click check out after sending an invoice is super annoying and can often mean forgetting. Also please make the check out button another color, it would help more than you can imagine!

    14 votes

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  17. We should be able to filter rate codes as expired to not take up space in the rate code screen, but activate them again if needed. This way the system can stay clean and tidy. Especially since you don't have a search feature.

    22 votes

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  18. Dear Mews forum managers,

    I've been on the forum for a while now and have a few suggestions for improvements.

    It would be nice if:
    *the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
    *if you could also filter the search, e.g. all words must be included etc.
    *if your entries were moderated so that similar ideas were grouped together
    *if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
    *if…

    19 votes

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    0 comments  ·  Other  ·  Admin →
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  19. add a filter to billing to seperate the different billings in past, checked-in, future.
    to have a better overview for open billings

    16 votes

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  20. Product Checklist could have a wider set of functions such as ability to post directly to Profiles without a current reservation. And ability to post to Spacetime Reservations (not only Guest)

    14 votes

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