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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2141 results found

  1. "By expanding user privilege assignment, admin users can now assign privileges to each employee with much more flexibility. Privileges can be organized with dependencies, and in addition to creating different assignable privilege sets, individual privileges can be granted or revoked according to each employee's operational duties."

    750 votes

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  2. It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    551 votes

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  3. Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    421 votes

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  4. Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    377 votes

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  5. Add more flexibility to how bill and invoice documents should appear to the customer.

    307 votes

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  6. The system should be able to propose the cheapest rate possible to our guests (like booking.com does). Mixing the rates to offer the best deal is a guarantee to compete better against booking.com. Not mixing the rates allows booking.com to steal bookings from us. Exemple: you activate a Last Minute deal on the next 48h. A guest want to arrive today and stay for 3 days. On booking.com, he will see a rate mixed from the last minute rate (for the 2 first nights) and from another rate for the 3d night. On our booking engine, you will see either…

    244 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    218 votes

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  8. We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    217 votes

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  9. When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    183 votes

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    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  10. It would be easier for us to turn on and off a restriction rather than delete and create a new one.

    170 votes

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  11. Introduce automatic sending of bills upon closing.

    163 votes

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    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    if you have online check-out enabled, guests receive the copy of their bill to their mailbox right after they finish online check-out. (they receive only copy of the bill which was closed by guest during the online. check-out.).

    Other bills closed via Commander are not being sent automatically to the guest yet.

    Have a great day,
    Aneta

  12. It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

    162 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    154 votes

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  14. The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

    This way the reception can clearly see if there are any rooms with only new towls. etc.

    151 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  15. New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    149 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.

    Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.

    148 votes

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  17. It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    135 votes

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  18. When viewing the timeline availability blocks are not visible, it would be good to be able to see availability blocks on the timeline.

    When the team look at the timeline it is misleading regarding availability if large availability blocks are in place.

    130 votes

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  19. Now, it is impossible to print or send a proforma if booking is not confirmed
    To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
    Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation

    130 votes

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  20. Possibility to add notes without changing the room status is missing and necessary.

    P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

    At the moment you can only add notes when the status is changed.

    123 votes

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