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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2150 results found

  1. It would be great if there would be a fourth general Space Status "pick up" like there is in other PMS. A Status for rooms that are just awaiting another check for example with small technical issues, No shows, where the turndown set up or welcome amenity needs to be removed.

    Furthermore a general distinction wether a Space is Occupied or Not would be much appreciated.

    Thank You!

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  2. A user profile with view-only permissions, where the user can access all information related to reservations but cannot edit it.

    1 vote

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  3. When selecting from Availability & Occupancy report a specific day and opening the Show Blocks report from that day it no longer shows the blocks staying during that day. It shows all blocks. This needs to be fixed to previous set up where it showed only the blocks for the date selected from A&O report. This is used by revenue and sales office actively and this recent update will slow down our work

    1 vote

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  4. 2 votes

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  5. Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.

    1 vote

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  6. On bill > [+] Add Product > It would be useful to eventually add a "currency" field to change the currency of the product for those environments accepting multiple currencies.

    At this time, one has to create multiple products to reflect a distinct currency in their settings.

    2 votes

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  7. We have a specific rate created for group bookings " Special Group Discount". We want this rate to be showing on the booking engine as from f.e. min. 8 people or min. 8 rooms. In the rate restriction we can only add rules for a min. number of nights or min / max pricing. I think a lot of hotels etc could use this feature.

    Philip H.
    Estrela Serenity - resort
    Portugal

    1 vote

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  8. The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    3 votes

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  9. POS not being available on iOS is a big blocker for some prospects - majority of employees use iPhones or iPads a

    2 votes

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  10. I am writing to request a change in the way the accounting report date filter works. Right now, the filter shows invoice statuses based on the invoice closure date. We need it to show invoice statuses based on the selected consumption date instead.

    For example, if we want to check if all invoices for August are closed, the report currently shows invoices with consumption dates in August as open if they were closed in September. We would prefer the report to show the invoice status as closed if it has been closed in the system, regardless of when it was…

    1 vote

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  11. It would be nice to pull data by "Space Type" from the reservation report. The Totals mode is an incredible tool -- but just as the Mgr Report has Stay revenue separated between Rooms or Apartments or Suites (or the different room types), it might be incredibly useful to have this filter as well.

    1 vote

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  12. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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  13. Be able to sort bookings by date of departure and date of receipt, as well as date of arrival in a COMPANY PROFILE like Booking.com or Expedia. Depending on how you need it for the (monthly) bill.

    1 vote

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  14. (1) When filtering out the Start and End date fields to search "applicable" or "created" interval, it should intuitively grey out dates past the start date and then prompt the user with future dates within the same calendar period (future in general). Users should not be expected to keep clicking on dates to select the desired dates.

    (2) Once you access a restriction, and edit it then you click "<=" to go back to the restriction page/dashboard. However, the dates previously selected have been reset to the current/default "applicable" window. The clients would like to not keep selecting the dates…

    2 votes

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  15. Sería de gran utilidad poder cambiar de color las reservas en la visulaización de linea del tiempo.
    Por ejemplo para reservas de las cuales necesitemos revisar algo, ponerlas en color amarillo, reservas de grupos-poder tenerlas en un mismo color para poder localizarlas muy rapido en la linea del tiempo etc... Reservas "provisionales" a reconfirmar más tarde con el cliente, tenerlas en otro color etc etc...

    2 votes

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    idea to upvote  ·  1 comment  ·  Timeline  ·  Admin →
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  16. To remove the room number from the pro-forma invoice and instead just leave the room category.

    1 vote

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  17. Label the revenue which has not been generated through an agency as "direct", instead of "blank".

    1 vote

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  18. I am in need of a revenue report by rate groups. Maybe someone already has a tip for me? Otherwise it is a big wish to create this report for us.

    1 vote

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  19. Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
    It doesn't happen for reservations created via API.
    We would like to add this source and receive notifications about reservations created via API.

    1 vote

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  20. It would be good to have an easier way of seeing the Average Monthly rate per Rate Category. Now, in occupancy report you can only see an average rate of all rates that property has.
    We would like to see Average rate of rooms sold per selected Rate category.

    1 vote

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