1952 results found
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Include author's name in reservation and guest notes
It would be really useful if Mews recorded and displayed the name of the user that created notes when reservation and guest notes are used. E.g. if user A adds a note to a reservation saying "Please upgrade if possible", user B can see that user A created that note.
1 vote -
juntar dos reservas para que estén en el mismo grupo
como puedo juntar dos reservas para que estén en el mismo grupo
1 vote -
Booking links for public offers/packages/specials
For marketing purposes, it would be helpful to be able to isolate package or special offer rate plans that are PUBLIC so they can be shared with booking links directly. the Vouchers set up only works on PRIVATE rates, but we want to be able to share direct links to our packages and special offers - and currently we cannot, though many other brands and booking engines can do so.
1 vote -
Restriction based on available rooms for NLRA rates
It should be possible to set an availability restriction on a specific rate, so that the rate can no longer be booked once the hotel reaches a defined remaining room inventory.
For example, if we set the limit to 10 rooms, the rate should automatically close when only 10 rooms remain available for that date.
This functionality is particularly important for NLRA rate agreements, where we need to protect our remaining inventory and prevent these rates from being sold when availability becomes limited.
The threshold should be configurable per rate.
6 votes -
weekly view on the calendar
It is very hard to read the calendar on the month view, then on the week view it is a bit too zoomed in. It would be perfect to have about 3 weeks fully viewable on the calendar in a new view setting.
1 vote -
Automatisation d'un produit pr qu'il apparaisse à une date donnée
Nous souhaitons mettre en place une configuration concernant la caution pour les serviettes de piscine.
Notre souhait est que la caution soit facturée automatiquement le dernier jour du séjour du client.
Plus précisément, nous souhaiterions que :
1. la facture soit créée uniquement le dernier jour du séjour ;
2. le produit « Serviette piscine » soit ajouté et facturé à cette même date ;
3. la facture ne soit pas créée dès l’enregistrement de la réservation, avec simplement une date de consommation programmée au dernier jour du séjour.En d’autres termes, nous souhaitons que la facture et la ligne…
1 vote -
Full visibility when looking for an exact room on timeline
When searching for a specific room number on the timeline, the room categories disappear, which makes reallocating guests much more difficult.
It would be very helpful if the room categories remained visible even when searching for an exact room number.
1 vote -
Disable payment expired tasks for AR
With AR enabled and payment links enabled for AR, a task appears anytime the AR payment link expires.
This task is unnecessary as you cannot extend or resend the invoice with a new paylink.
Payment link expiry tasks do not assign to a department, AR tracking is done within the City Ledger, so the task is not useful as a reminder and just creates extra work for all team members to close down the task.We would like to leave the payment links active but disable the expiry task.
1 vote -
HU( House Use) Management
I would like to suggest an improvement to the Mews integration that could make the room management process more efficient.
It would be extremely helpful if Mews could introduce a bulk selection option, allowing us to select multiple rooms and place them on HU (House Use) at the same time, while applying the same HU reason to all selected rooms. This would save considerable time when multiple rooms need to be placed on HU for the same reason.
Similarly, it would be beneficial to have the option to remove HU from multiple rooms in bulk, rather than having to access…
2 votes -
Possibility to customize header of dashboard
If working with several properties within Mews it is very difficult to understand which property you are on - only in Search field you see the property. Would be valuable to be able to customize the color of the top ribbon to be able to quickly identify what property you are on.
1 vote -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent/Trainee: up to €50-100
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
2 votes -
Granular Refund Permissions with Amount Thresholds and Approval Workflow
Requested Enhancement Suggestions
Refund Amount Limits by Role
Configure maximum refund values per user role.
Example:
Front Desk Agent: up to €50
Supervisor: up to €500
Manager: unlimitedRefund Approval Workflow
- Refunds exceeding a configured threshold require approval from an authorized user.
- Approval can be completed within Mews before funds are returned.
Separate Refund Permission
- Decouple refunds from other billing permissions (rebates, reissues, bill owner changes, etc.).
- Allow customers to grant refund access without exposing unrelated financial actions.
Optional Warning/Confirmation Controls
- Alert users when attempting to refund the full payment amount.
- Require an additional confirmation step for high-value refunds.
Business…
1 vote -
Be able to map a product to a single booking engine
It would be great to be able to map a product to a single booking engine!
1 vote -
Number of guests per room visible in timeline
It would be really helpful, if the number of guests per room would be visible directly within the timeline. Seems to be working just fine, once the guests are checked out. Why can`t it be visible already when creating the booking?
1 vote -
Quick overview of cancelled reservations with negative balances
Introduce a dedicated filter or view in Mews that provides quick access to all cancelled reservations with a current negative balance.
The solution could be implemented either as:
A dedicated “Outstanding cancellation refunds” view/report, or
A filter in the Guest Ledger, as this is already routinely checked to identify outstanding balances that need to be invoiced. The same view could also be used to identify negative balances requiring attention, including those related to cancelled reservations.It is important that the overview shows the full balance of the reservation, including negative balances belonging to the reservation owner/main profile, and not only…
5 votes -
Space allocation rules for the automatic allocation
We would like to propose a development to the feature of automatic allocation of spaces on the timeline, when the “Reservation assignment strategy” is Preferred space features (and potentially also useful when choosing the random- option.)
In addition to considering preferred space features, it would be useful to have the option to prioritize or deprioritize specific spaces or groups of spaces when assigning reservations automatically.
For example:
• For bookings of 2+ nights, we would like the system to prioritize spaces with uneven room numbers.
• We would like spaces that are part of connecting-room combinations to be allocated last,…4 votes -
Age-based pricing for allowances
Age-based pricing for credits
Currently, Mews credits can be used to automatically deduct amounts when integrated with a POS system such as Lightspeed. However, it is not possible to assign different credit values based on the guest's age category (adult, child or infant).
For example, if breakfast is priced at €27 for an adult and €17 for a child, Mews cannot allocate the corresponding amount to each guest. Instead, it applies an average value — for example, 2 × €22.
Although the POS system sends the correct price for each guest, Mews still considers the unused portion of the credit…
1 vote -
payment links
Would be great if the email to the booker of the room could be automatically or preselected in the recipent email in payment links. Insteaf of having to copy and paste it every time. Like when you send bills, you can choose between the booker or the guest as recipient. This we want for payment links aswell.
1 vote -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Admin rights needed for Channel Manager Rates & Categories at Marketplace
At the moment, Admin rights are needed to manage the Channel Manager rates and categories in Mews Marketplace.
From an information security perspective, it's a risk to have many users with admin rights, and within our property, revenue managers do not need Admin rights, except now for the Channel Manager rates. This issue is flagged every year during the external audit.
It would be great to have the rights to manage the Channel Manager Rates & Categories separately from the Admin rights.11 votes
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