1830 results found
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guest profile search
Search for guest profile by all dates. For example by typing in the address in the search area.
1 vote -
Enhance Reservation Overview: Printable Snapshot
Option A: Add a “Snapshot” Button
Introduce a Print button in the Reservation Overview >> Print output mirrors the page as is.
Similar to existing print‑enabled reports (e.g., Space Status)
Option B: Export as PDF
Add Export → PDF (Layout View) alongside Excel
Preserves:Page UI formatting
Column order
Grouping
Visual hierarchy
Header Titles (Stayovers, Arrivals, etc...)📌 Either option alone would significantly improve usability; offering both is ideal but not required for initial delivery.
Acceptance Criteria
✅ Layout in print/PDF matches the on‑screen Reservation Overview as a Snapshot
✅ Respects filters, dates, and sorting applied by the user.
✅…1 vote -
Enhance Additional Services: Validity Period for Redemption Products
Add a Validity Period to the Voucher Redemption Additional Service Product, with the following behavior:
Configuration
Allow users to define:
Valid from date
Valid until dateOptional toggle:
(a) “Enforce validity on redemption” or
(b) A Voucher Redemption Toggle that reveals a date picker.System Behavior
Voucher Redemption can only be posted if:
The Consumption date falls within the validity period
If outside the range:
Mews prevents posting and surfaces a clear validation message
📌 Example error:
“This voucher is no longer valid and cannot be redeemed.”
Acceptance Criteria
✅ Validity dates are configurable at the Additional Service Product level…
1 vote -
Ability to use the default rate decription in availability blocks
It would be crucial for us to have a option when creating an availability block "copy rate description and product rules from base rate".
At the moment we have to copy and paste the rate description from the base rate for ~300 blocks/year as the availability block rate description for us is the same as the base rate description. Same applies for product rules.
To allow for flexibility with other customers it would be great to have this as an option when creating the block.
1 vote -
Sorting reservations by reservation number
I would like to have the option to sort arrivals by reservation number instead by last name.
1 vote -
Remove AI-Agent
Please let us disable the AI-Agent and open a chat with a human agent / open a ticket immediately.
2 votes -
suppression des produits réservables pour un moteur de réservation de bloc de disponibilité
Nous aimerions, lors de l'utilisation d'un bloc de disponibilité pouvoir supprimer dans le moteur de réservation spécifique à celui-ci l'accès au produit du service réservable.
Exemple : laisser le choix aux clients classique via la moteur de réservation d'ajouter le ménage de fin de séjour.
Mais ne pas faire apparaitre cette option sur le moteur de réservation spécifique à un bloc de disponibilité.1 vote -
have different check-in or check-out dates for different guests in the same room
Hi,
especially with groups booking multiple rooms, it happens that:
in the same room, one or more guests arrive or depart on different dates. Or, for example, in a triple room, one person might leave before the other two, and another might arrive to take their place. We need a way to specify this; it’s also important for per-night-per-guest charges, such as city tax (automatically calculated per night per person), which must be reduced if a guest leaves early. But right now we have to do this manually, and there’s no way to specify different check-in/check-out dates.
1 vote -
Bestellbericht/ Buchhaltungsbericht
Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
Nutzt den jemand? Würde mich brennend interessieren.
Viele Grüße
Leif4 votes -
House Block
We have built Mews (why I chose it) to not only book rooms, but also all our activities as bookable services (trail rides, roping, archery, etc). We need to create house blocks daily for activities to block times.
House Block only works right now by adding in one House Block at a time.
Improvement: 1) select house block, 2) select start/end date 3) select all "spaces" to block. Now I could block my entire property for a ranch buyout or corporate retreat needs.
1 vote -
BELGIUM PEPPOL + PDF INVOICE
Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.
Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?
Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.
1 vote -
Automatically Assign Company Profile When Using a Voucher, Regardless of Selected Rate
Currently, Mews only automatically assigns the company profile to a reservation if the guest selects the specific corporate rate linked to the voucher. However, when a guest uses a voucher but chooses a public rate (e.g., “Website Promo”), the company profile is not automatically applied. This results in extra manual work and potential errors in billing and reporting.
Why is this important?Ensures accurate billing and reporting for corporate bookings.
Reduces manual intervention and the risk of human error.
Improves efficiency for both hotel staff and corporate clients.
Suggested Solution:We propose that Mews automatically assigns the company profile to…
8 votes -
Kalenderwochenanzeige in der Zeitleiste
Oft buchen Firmen nach Kalenderwoche. Es wäre leichter das Datum zu finden, was gewünscht ist, wenn auch die Kalenderwochen angezeigt werden würden in der Zeitleiste.
1 vote -
Move multiple reservations altogether on the timeline
Bulk select multiple reservations in a group and move them altogether in one movement from one series of spaces to another. At this stage, we have to individually select each reservation to change the space, which can take time for large groups.
1 vote -
We would like a detailed copy of the guest invoice to be automatically emailed to them at time of check out
Guest BILL is charged to designated payment type. We would like that at the time of checkout the detailed version of the guest BILL is then automatically sent to the guests email on file. Ideal for business travelers who need detailed invoices for expense report purposes.
1 vote -
Easier Way to Identify and Re-Merge Rebated Items in Group Billing
We would like to request enhancements to the Group Billing rebate process to make it easier and more efficient for users to manage rebated items.
Today, when a merged bill is rebated, all rebated items automatically return to their original owners. This creates significant challenges for users who must manually locate each item—especially when they were originally spread across multiple guests or companies. This process is time‑consuming, inefficient, and prone to human error.
To improve this workflow, we are requesting the following:
(1) Manual Rebate (User‑Initiated):
Add a toggle/select option in the rebate window that allows users to choose whether…2 votes -
Restrictions: Automatic Availability Thresholds
Automatic availability rules that help hotels manage inventory more efficiently and prevent overselling—without requiring constant manual updates.
⭐ What Problem Does This Solve?
Right now, hotels must manually monitor room availability and apply restrictions (like closing rates or adding minimum length of stay).
This can lead to:- Overselling during high‑demand periods
- Losing control of the total hotel inventory
- Last‑minute rate changes
- Extra workload for revenue and front‑office teams
🎯 What We’re Requesting
We’d like Mews to offer automatic rules that trigger when availability reaches certain thresholds.
These rules would look at:
✔️ Room type availability
✔️ Total hotel availability
✔️…11 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes -
Bulk add address information to profiles of the same reservation
Hi,
Would it be possible to have an option that we can select to add the same address/city/postal code to all profile of the same reservation?
In Spain, we need to fill in a lot of information and the adress/city/postal code is something mandatory for us and when we have big groups it takes forever to add that info individually.Thank you
1 vote -
Timeline improvements: colors, OTA icons, guest count & payment status
Hello everyone,
We would like to suggest a few improvements to the timeline in Mews that could significantly enhance usability:
Better color customization
The current grey shades are very similar and hard to distinguish. More contrast or customizable colors would improve readability.OTA/source icons on reservations
Adding icons (Booking.com, Expedia, Direct, etc.) would make it much easier to instantly identify the booking source.Guest count visible on timeline
Showing the number of guests directly on each reservation would greatly help with quick planning and overview.Payment status indicator
An icon to show whether a reservation is paid or still pending…1 vote
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