Mews Operations (PMS)

Mews Operations (PMS)

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  1. When a guest checks in via MEWS Kiosk we do not receive any information (mail?) about the check in. During the CI process a registration form is filled out and signed with all the necessary data for the registration to the city. All Registration forms of each day are digitally collected. Due to the CI via Kiosk it is hard for our receptionists to keep track of all the registration forms and collect them daily.

    12 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It is handy to be notified when an email has not been delivered.
    This means usually that the email address is incorrect, and we should contact the guest to see if they received all the information, such as the confirmation letter.

    Or if it possible to create an export schedule of the 'mail queue items' list/report.

    16 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. The Availability block report (i.e. once exported to Excel) only outlines the blocks that are in place however it would be great to include further details such as how many rooms are held in each block.

    6 votes

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  4. Make reports also available in readable PDF instead of excel with numerous tabs and columns

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. have a simple "unused rooms" report available for legionella checks. Possibility to change number of unused nights.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  6. Just an example: Currently it is hard to find out the number of breakfasts sold. This is because the breakfast can be a "Stay product" and a product that gets added via the billing screen.

    In order to calculate the total number of breakfasts sold, you need to run two reports:

    1. Product report for all "stay product" breakfasts

    2. Accounting report for all "billing screen" breakfasts (Mode: Grouped; you cannot use the Excel export because it won't show the "Count". You need to get the "Count" number from within Mews)

    Another workaround would be to use the Accounting Report and divide…

    2 votes

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  7. In the action Logs, UTC is used to describe all actions, however this doesn't make sence for our propterty as we use CEST. Therefore we would suggest to use the time where a proptery is located instead of UTC so we don't need to manually calculate the changes each time.

    2 votes

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  8. Wir benötigen einen Bericht, welcher täglich automatisch erstellt wird (Export-Zeitpläne) und welcher uns folgende Information gibt:

    1. einen Bericht mit Information: Zimmernummer + Anzahl Personen im Zimmer Weitere Informationen wie Namen oder Adresse dürfen aus Datenschutzgründen nicht auf dem Bericht stehen.

    Der Bericht wird am Abend erstellt und soll alle erwarteten und bereits
    eingecheckten Gäste auflisten.

    Dieser Bericht ist wichtig für den Ernstfall (Evakuierung) durch die Feuerwehr ö.ä.


    1. einen Bericht mit den Informationen: Zimmernummer, Namen, Anzahl Personen, Firma, Produkt Frühstück, Sortiert nach Gruppe.

    Diesen Bericht kann ich erstellen. Wenn ich ihn jedoch als Export-Zeitplan mir zusenden lasse, dann erscheinen zusätzliche Informationen,…

    2 votes

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  9. Check-in Queue. If a guest arrives but the room is not ready, there should be a function that we can check-in to show they are in the building awaiting on the room.

    2 votes

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  10. The guest in-house report can print the product details, however, it printing all the guests NOT only the selected the products, can you please advise if we can print the list ONLY with the selected products? I did the filter in the products, but the report still the same listed all guests with or without selected products??Can you make a filter to show only guests with the selected products???
    Now a list is created with all guests in house mentioning the ones having the selected product.

    3 votes

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  11. With the new availability report I am missing the calendar dates.
    What is important to check the availability for example with close-out dates.

    Is it possible to add the calendar to the new availability report ?

    This would really help. Now I am still working with the old report.

    3 votes

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  12. It would be helpful to have the companies in the "Guest in House" report.
    We have specific terms and conditions with companies, our staff would know directly if a person have specific conditions with the company on this report

    20 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. In order to reconcile accounting ledger with Sage reports, would it be possible to include guest number (displayed in tab internals of guest profile) and not only guest name?

    1 vote

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  14. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    79 votes

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  15. For reporting purposes and data analysis, it would be good to have the possibility to chose whether or not we want to incl/excl OOO rooms. At the moment, MEWS deducts this automatically

    4 votes

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    Hello Laura,


    Thank you for sharing your feedback with us. We currently have the option to include/ exclude Out Of Order Rooms in the Availability & Occupancy reports. 


    Would you be able to share more information with us regading which reports you would like this filter to be added to?


  16. Having the function to run reports to be able to compare all the properties without having to export indivdually would be a great feature for operations and having an overriding dashboard function for these also so you are able to see your entire portfolio

    1 vote

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  17. Currently Mews excludes this when calculating available beds which makes sense as they are not available for sale.

    If a property fills 50% and has 50% Out of orders then Mews reports shows 100% full which is then reported internally which is not accurate.

    It's requested to add the option to Include Out of Orders as part of Total Available Count.

    2 votes

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  18. Mit Eurem Report "Guest-In-House" hab ich leider ziemlich Zeitaufwand, da ich für unsere Etagenfrauen alles manuell ankreuzen muss, welche Zimmer zu reinigen sind und für den Frühstücksservice ankreuzen muss, welche Gäste abreisen oder inhouse Frühstücken kommen, da dieser Report die Zimmer durchmischt nach An-Abreise und Bleibende aufgeführt.
    Uebersichtlicher wäre ein Report wo alle Anreisen, alle Abreisen und alle Bleibenden Gäste auf einem Report unterteilt aufgeführt sind, so wie ich das von base7 kenne. Ich bin überrascht, das so ein Report bei Mews nicht existiert und das erschwert uns erheblich das Arbeiten!!!!!!!!!!!!!!!

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Having multip^le reservation for 1 guest or group of guest should be sorted on the confirmation letter, form.
    Actually you cannot have a optimal vue on the reservation you've done, if the reservation as different stay date.
    When guest or booker receives the confirmation he needs to print it, and flag all dates to be sure no one is missing, because all dates are mixed up.

    1 vote

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  20. It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.

    1 vote

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