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Mews Operations (PMS)

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  1. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    6 votes

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  2. The German Translation of the "Availability & occupancy report" should be improved: The term "Stayovers" is currently translated to "Bleibende Gäste", which translates back to English as "staying customers" which is incorrect, because the row labeled includes only the room count, not the guest count.
    So correctly this row should be labeled as "Bleiber" or "Bleibende (Räume)" .

    1 vote

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  3. We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.

    1 vote

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  4. Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…

    1 vote

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  5. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    10 votes

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  6. Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    24 votes

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  7. At the moment we have to calculate the average length of stay ourselves:
    https://help.mews.com/s/article/calculate-average-length-of-stay?language=en_US

    It is a quite simple KPI, can you add this to the standard reports?

    1 vote

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  8. Be able to programme an export for an interval of 10 days.
    We analyse the management report by 10-day periods: from 1 to 10 - from 11 to 20 - from 21 to the last day of the month.
    It would be useful to be able to programme an export that includes these 3 intervals + the total for the month.

    2 votes

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  9. It would be useful to be able to name a scheduled report. E.g. you may have multiple reports on the 1st of the month and it would be great if you could name the exports, such as "KPI report", "Operations report", etc, so they're easy to distinguish and identify.

    2 votes

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    Hello Sami,


    Thank you for sharing your feedback with us. It is currently possible to name scheduled reports.


    You can do this by selecting an export schedule and updating the name under the Export schedule section. For more information please visit this guide.


    Kind regards,

    Aldair

  10. Report "guest in house" - "breakfast"

    The idea is to have the number of breakfast for each room everyday.
    Today the report shows the number of breakfasts for the whole stay of the client/room.
    How the report appears today :
    Day 1 Room 100 (2 people, 2 nights) = breakfast X 4
    Day 2 Room 100 (2 people, 2 nights) = breakfast X 4

    The restaurant needs this report to check with each client every morning if they have breakfast this day.

    How the report should appear :
    Day 1 Room 100 = breakfast X 2
    Day 2 Room 100…

    22 votes

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  11. The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.

    3 votes

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  12. A while ago I asked regarding saving custom reports and I was told to copy the URL and saving it as a Custom Link. It works fine but there’s something that I would like to have, so that it’s even better. Right now when you save the report, it also saves the date you used so we have to change it each time. It would be way better if we could write as a start “Today”, and then for the end “+1, +7, etc”. So that the system automatically makes the changes.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Dear Mews,

    Would it be possible creating an availability report, similar that you can download in excel on the dashboard, where we can see a room type with remaining number of rooms in a row under each other, top row the dates and button row the overall number of availability and occupancy? Like below example?

                           23.06        24.06
    

    Room 1 5 1
    Room2 7 1
    Availability: 12 2
    Occupancy: 70% 95%

    It would help making price decisions and knowing when to apply minimum stays or close sales.

    Thank you

    2 votes

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  14. 2 votes

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  15. In order for the colleagues to check their postings (charges, rebates, payments), could it be possible to add a filter in the posting journal report to short it by user log/name? Therefore, each employee could print his activity report, check one by one the lines and postings corresponding to his codes, and correct mistakes if observed.

    3 votes

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  16. The possibility to have insight in the performance of specific e-mail types, such as the "After start e-mail". From a marketing point of view it would be useful to keep track of open rates for example.

    2 votes

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  17. Nice to have the Occupancy rate on the Manager report excluding complimentary rooms also
    Thank you

    3 votes

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  18. When an inhouse guest must move rooms for whatever reason such as extended stay or change due to category capacity or to another catagory that Mews is able to see this and combine the entire stay into one booking for our registration cards. So that we have a complete record of where the guest will be in house during their stay. At the moment we must print seperate registration cards for each invividual room.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We look for a report which lists reservations, that were checked-out with unbalanced bills.
    Few days ago, we checked-out a group, but forgot to issue the invoice the very same day and only realized this now. To make sure this has not happened before, we want to search for reservations, that are in the past but not paid or invoiced yet.

    6 votes

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    Hi, thank you for your vote for this suggestion. In fact, this is already possible to see within Mews.


    Please navigate to the "Guests in house" report, which is available on the homepage dashboard, in the upper right corner under "Customers".


    Ensure that under Status, "Checked out" is selected, and that under Display options, "Balance" is selected. By selected your date range you should be able to view reservations which have been checked out but still have open balances remaining.

  20. Currently there is no ROB (Rooms On the Books) report available in mews. According to the support, the reservations report could be used. However, this report can in no way be used to make forecasting or analyses due to the terrible lay-out.

    So please provide a proper ROB-report as this is the standard in the hospitality.

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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