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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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172 results found

  1. I think it would be very helpful to have the option to set customizable (per house, per user) templates for reports.

    In general I appreciate the flexibility in creating a report such as the reservation report.
    But if there is a report that is needed regularly, it can be a bit exhausting to everytime set all filters.
    To set up the scheduled exports is a solution only in case there is a fixed schedule. If we could have the option to select a template that would adjust the filters a certain way, this would be more than helpful and time…

    1 vote

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  2. Please add the option to choose multiple Services within reports (e.g. Reservation Report), the dashboard and the timeline.

    If we add a service for nightly billing and one for monthly billing, both should be equally add up as arrivals and being reflected on an arrival report.

    For the dashboard, maybe we can have at least the possibility to select services that should be shown together on one dashboard. (Arrivals, departures, tasks)

    For the timeline, it is not very helpful that reservations for other services are visible but it is shown with the name of the service instead of the guests…

    1 vote

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  3. It is essential for us to track which rooms are performing well in terms of mini/maxi bar sales, as our hotel offers different collections in the mini/maxi bars across various rooms. Therefore, we need a report detailing mini/maxi bar consumption by room number.

    1 vote

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  4. Right now, there are so many details in the exported payment report in the excel file, but the mandatory refund reason is not there. It would be very helpful for us if it shows it in there as well when going through all the refunds.

    1 vote

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  5. Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.

    1 vote

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  6. CSV export for the payout and mews balance report.
    Additionally add payment card types per payout transaction

    2 votes

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  7. We have a mandatory field for canelationreason when we cancel a product, but there is no report for checking this proccesses.
    We need a report sorted by products with reason, guest name, booking date and cancellation date etc.
    As it is now, checking is extremely time-consuming because you have to search for everything individually.

    13 votes

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  8. It would be helpful to select multiple room categories within the availability & occupancy report.
    At the moment it is only possible to select all or one room category. If you like to check on the availability of only a few space categories you have to search the whole list.

    18 votes

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  9. We would like to add an export button under the tab Reports, product checklist. We need these lists for our daily operation to be printed.

    16 votes

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  10. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    1 vote

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  11. In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
    As of how it is implemented right now, it could be assumed that no notes are attached to the…

    1 vote

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  12. The ability to have some pre-saved filters on diftrent reports on your account.

    Ex: Reservation report = Save filter go get todays arrival list.

    2 votes

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  13. Hoteliers like to track the success of the rates per month and currently, to do that is to run the reservation report with a specific rate selected and to run it in "Total" mode month by month.

    Manager report has a lot of potential for improvement to make it more useful for the hoteliers.

    1 vote

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  14. Create a report to view future Scheduled Payments (aka, the Mews automatic settlements)

    2 votes

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  15. Add to the current list of Interval option of a Continuous 7 days that begins the report at "Current Day 00:00 to +7 days at 00:00"

    This would allow a daily export of product services sold to show any 7 days out at all times and would also include any late changes that happen for last minute bookings with a cancellation period, add-ons over the phone, and so forth. This is extremely beneficial for a Front Desk Supervisor or Manager to see what is happening that day and prepare for the days to come before a guest arrives without having…

    1 vote

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  16. The Check-out Report is currently showing the open balance for all the Guest Stays. But the Check-out Report just need to display the current Stay. So if we are linking payment to reservations this can easy fixed.

    7 votes

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  17. We are using the automatic export feature to export financial reports. The only choice is CSV, XLS, JSON. We are missing PDF. Our export target is the accountant. For legal reasons, he does not accept anything else than PDF.

    3 votes

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  18. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    8 votes

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  19. We use the restrictions a lot at our property. We need a way to see restrictions in relation to the availability and occupancy. I'd like to see restrictions added to the calendar view of the avail and occ reports.

    1 vote

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  20. Beyond the availability of filters, or as incremental filter functionality, users should be enabled to remove data columns from report when the data in the column is irrelevant to the property or the user. My hotel doesn't track data by bed but this information takes up space in a report for columns with zeros. When I deselect filter options, the column still shows in the report with zeros. Like standard Excel spreadsheets, it should be possible to drop/drag columns within the report and remove columns so print attempts don't generate unusable reports. The Reservation report, for example, has so many…

    1 vote

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