2199 results found
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1 vote
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Recurrence in Calendar Events
As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.
Example for recurrence selection - google calendar
26 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Remove deleted products from reports
Small one, but can we remove the deleted products from all product reports, this would make it easier for our operations team to pull reports and schedule them.
Really it's about giving our teams the cleanest data possible, I know they can select or deselect the products – we have a lot of products that were created whilst we were setting up the property, that we really don't need.. and whilst they are deleted – they show up in this report.
As there aren't any other key filters (eg Product Group) it's just messy and difficult for the operational team…2 votes -
Issuing a new invoice after rebate must be a better process
When an invoice is rebated the rebated items are not easy available for re-billing.
Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.8 votes -
Merge two breakfast parts with different VATs to one
In germany we have to split breakfast in two parts: breakfast food with 7% VAT and breakfast drinks with 19% VAT. This is complicated for the guest to understand as we need two breakfast products and also for the breakfast team in the product report. Does anyone have a solution for that or is there a possibility to merge the two breakfast products in one? We know that other PMS make this happen.
3 votes -
Be able to issue bill with avrage nightly rate
When issuing an invoice, it would make sense to be able to issue the invoice with the avrage nightly breakdown opposed to the actually nightly breakdown.
For those working with dynamic pricing, the guest can recive a bill/invoice with each night a different price, but upon booking the booking engine breaks it down to an avrage rate leaving the guest confused.
It is great it does this in the booking engine, but not ideal when issuing a bill.
Cheers
2 votes -
Better overview
We desperately need a better overview of how many rooms are in use in each category.
Almost like the timeline but adjusted. Preferably something along the lines of: the hotel has 20 standard rooms, 12 are being used today.
1 vote -
Set Availabilitys for individual rates
It would help us with various issues if you could store availabilities for individual rates. For example in the restrictions.
2 votes -
Single Space Under 2 or more category type
Single Space Under 2 or more category type
The feature to automatically disable the other category when one category is booked for a single room/bed is not available.
For example Room 101 is a Quad room but I also want it to be a four-bed dormitory room. Depends on the first customer the bed will be selected as a quad room or a 4 bed dormitory. The other category will be disabled when another one is selected if dormitory it will be dormitory and quad room category will be disabled for that room.
3 votes -
Option to make comments from company profiles or rate codes visible for reservations
It would be nice to have an option that comments from rate codes, profiles or even blocks are inherited to the reservations.
1 vote -
Reservation Report for specific days of the week
It would be great to be able to pull a report to see figures for the past 3 months of Sundays only for example. Currently you can only pull a report for a set date range, not just set days.
2 votes -
Multiple different exceptions for 1 restriction, AND/OR exceptions?
Currently having a MLOS exception and maximum advance exception for close to stay restriction does not work.
An example would be having a close to stay restriction for the Saturdays, except if they book 2 nights, OR if they book within 7 days before arrival (maximum advance).
So what I want is a MLOS2 restriction for the Saturdays, but when it is 7 days before arrival, no restriction at all.
It is probably a setup with an AND/OR rule.
8 votes -
Date suggestion on WBE adapted after minimum stay restrictions
Current situation: E.g. If a guest selects the dates for a 3 night stay and we have restrictions with minim. 4 nights, the dates suggested by the WBE are often not even close to the dates the guest had in min.
Suggestion for solution: The WBE instead suggests an additional night to the guest, so e.g. Guest search for accommodation 21-24th of March where the minimum stay is 4 nights, WBE then suggests 20-24th of March OR 21-25th of March.
That way the guest doesn't think we are fully booked and understands the minimum stay better. Now it only says…
1 vote -
Printing out remaining arrivals
So, we make a daily export of the remaining guest arrivals as a back-up or for other departments. As of now, it's only possible to create an export of the entire day's arrivals. It would be great to have a function that allows you to create an export of the guests yet to arrive, i.e. from now til end of day.
1 vote -
Be able to Push only 1 rate from Channel Manager instead of All rates
When we create a new rate in the Channel Manager, it would be best practice if we could only send that rate to the channel manager and not all the rates that we have in the channel manager as how is today. Of cause, we need to have a "full property push" available, but the option to push just the newly created rate would be the best in a day-to-day basis. Then the data that we send out is going to be much less.
20 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Guest Balance Visibility
A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.
3 votes -
Plan weekly housekeeping in MEWS directly
Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Linking room moves prior to guest arrival
When booking a reservation for a guest who will have several room moves during their stay, I would like the ability to link these reservations so it does not appear as if the guest is leaving and arriving when they are only changing rooms.
- If two reservations within a guests dashboard are linked and the consecutive reservation is within a 24 hour period then
- Don't count guest as departing
- Don't count guest as arriving
- Count guest as stay over
This is important for departments like the front desk, but also effect the guest in terms of confirmation emails. Otherwise the…
9 votes -
Being able to issue an invoice - without closing the bill in Mews
I know this was brought up before
Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.
Why? Sometimes groups are still in house - sometimes we are asking for prepayment
1 vote -
Group Overview
We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
The headline per group should be the travel agency name or company name.95 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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