Mews Operations (PMS)

Mews Operations (PMS)

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  1. In Austria the registration law wants the adress, id ccard and signature from the main Traveller and the name and date of birth of the fellow passengers. Mews prints and want all the data of each guest. Better would be also for the digital path that the main traveller has the oppurtunity to fill in the data from his self and also int the same form off his fellow travellers

    143 votes

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    idea to upvote  ·  5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  2. It will be great to have the opportunity to see all the changes made on all the customer profil, more particulary if a classification has been modified or take off. We have the opportunity to see it on a specific custumer profil, but we need to see all in the action log from the dashbord.

    26 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Email sent to be logged in the action log in order to give a quick overview of the guest email communication, in addition a link to the mail queue link so the employee could easily access the email. If non admin users could have access to mail queue as a separate work privilege it would enhance the user experience for this suggestion

    23 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    43 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. When a guest books either online using the Mews booking engine or a reservation agent books directly into Mews, the Blacklist in the Profile does not prevent the booking or blocks the guest from booking. It would be good if a guest is blacklisted to prevent the booking and display a banner or a message to the guest to contact the hotel directly. Currently, there is nothing that prevents the booking for occurring other than to see the icon which is very small.

    44 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. When guest make reservations via booking.com, expedia... most of the time we only receive a telephone number or address. The e-mail address is in 99% of the cases one generated by the OTA to mask the guests email. Therefore it would be very convenient if Mews would merge profiles based on other similarities as well. This would make it easier to identify guests who have already stayed with us previously.

    36 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. In an openminded world or openminded city and with an openminded PMS salutations like Mr., Mrs. and Ms. are not enough.

    Please add at least Mx. Actually we had several complaints from guests AND staff that we are ignoring other genders.

    Best would be: Make a list with salutations, honorifics and titles for the registration card. The admin can choose which ones should be offered to the guest/staff.

    I know that not every MEWS user needs all these honorifics, salutations or titles, but a bigger list with the most common abbreviations should be possible.

    Mr.
    Mrs.
    Ms.
    Mx.
    Dr.
    Prof.

    13 votes

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    3 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Upload a picture taken directly from the webcam into the files section of a guest profile.

    6 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. When a guest recerve online the system automatically delte the internal classification "Loyalty Program". It will be great is the system keep all the internals classifications.

    10 votes

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    idea to upvote  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

    25 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. We want to change the options in the guest profile by ourselves.
    at this moment (in the Dutch version) we can only choose between meneer or mevrouw (twice).
    we want to have a option for mijnheer en mevrouw, familie ect.

    6 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Very often husband and wife or companions and/or children do travel together. In mews I see when main guest is "Returning" Guest. In this case I would like mews to automatically suggest names of other people who stayed with them the last times. This information could also be stored in Guest profile on his/her own page of mews. Since it is now the 3rd year we are using mews, more and more guests are returning and it would be of good service not to have to ask again information about companions and children who stayed already

    3 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. High-end properties tend to have multiple tiers of VIP guests.
    VIP tier/class 1
    VIP tier/class 2
    VIP tier/class 3

    It would be great if Mews had more classifications to allow properties have multiple VIP options to choose from for their guests.

    5 votes

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    on the roadmap  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Some emails to customers can be resent from Manage Reservation/Mailing Tab. However, the online checkout invitation is not between of the options.

    Adding this email would allow properties to resend the checkout invitation at any moment. For example, if the reservation is shortened to the following day, after the sending hour established in the settings

    2 votes

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  15. I would like to find guest profiles in Mews by entering the phone number in the search bar (Even if country code is missing or written in 00 instead of +).

    9 votes

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    released  ·  2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  16. TCA Integration for Tourist data in Lech, Austria

    2 votes

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    Hello from the Mews product team. Thank you for sharing your integration app request. We would love for you to introduce us to the integration partner by directing them to https://www.mews.com/en/mews-marketplace-form where they can submit their interest to connect to Mews. We will then explain how they can user our open API and become a certified Mews integration partner.

  17. Find duplicte guest profiles and offer a merge function based on the guests phone number

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. We would like to suggest eliminating to some employees/departments the possibility to see the prices in the system. Currently even the housekeeping department or a user with no privileges added to his / her profile can see the bills and invoices section with the tariffs applied to the reservations. We believe that such data shall be restricted to reservations or administration and not the housekeeping or maintenance team.

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. When guests are staying for several months, they often have visitors staying. These need to register and added to the booking.
    Although this is possible, you are not able to add them for a couple of nights only. So you add them and remove them as you go along, but there is no track record of them at a later stage.
    It would be great if you could add guests for a couple of nights only and be able to see the history in the booking to have a record of who stayed when.

    8 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.

    6 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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