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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1862 results found

  1. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    10 votes

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  2. När vi gör ankomstlistan för nästa dag "Reservation overview report" så tar det för lång tid nu - ni har ändrad detta nyligen (ca. 10 dagar sedan)
    Vi vill INTE att det hoppar tillbaka till toppen av listan när man korrigerat en ankomst. Vi vill komma tillbaka till listan på den rad/bokstav där vi är.

    1 vote

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  3. When uploading Group blocks with excel, the system assigns rooms based on Room category, it would be beneficial to assign based on room numbers rather than room category

    17 votes

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  4. At this time, one cannot add a reservation to a space without a Space Category assignment, therefore preventing the space from being used as a virtual dummy.

    **Early check-out before assigning the actual room
    Helps process:
    Pre-arrival cancellations
    Group block adjustments
    Test reservations sent from the channel manager

    **Holding reservations temporarily
    For:
    Fake/test OTA bookings
    Testing rate rules
    Reviewing tax setups
    Staging reservations before reassigning real rooms

    1 vote

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  5. Seeing a marker on the timeline for reservations that are unpaid, have an open bill, or are carrying a balance would be a huge help for reservation teams. Even just a dot like Cloudbeds has.

    4 votes

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  6. Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.

    This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?

    6 votes

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  7. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    9 votes

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  8. Would be very helpful if the dietary restrictions or allergies the guest enters on their profile to also appear on their booking in the timeline and not just under their profile. This will save us a huge amount of time

    4 votes

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  9. Bitte so einstellen, dass MEWS die Rechnung nicht "Meier-21-2-418E" benennt, sondern "21.02.2026 - 22.02.2026 (Martin Meier)". Das wäre weitaus verständlicher und würde uns helfen verschiedene Rechnungen besser zu überblicken.

    1 vote

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  10. When selecting the Days view in the timeline, it only allows reservations to be viewed for almost up to a week. Once that week rolls over, it becomes quite difficult to view multiple reservations in a single continuous view.

    Therefore, having a weekly view on the timeline would be amazingly beneficial.

    Having the ability to go one or two steps further back would be extremely beneficial for the property, especially since they mostly work with longer-stay guests.

    1 vote

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  11. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    10 votes

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  12. Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."

    If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.

    It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…

    6 votes

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  13. instead of having to delete one item at a time it should be possible to select more and delete all.

    17 votes

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  14. We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".

    That is not yet possible.

    13 votes

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  15. Today central users are automatically admin. So it is not possible to give the multi-property access to a new user by limiting some areas as it can be done in each property.
    Ther request is to extend the roles created for the different properties also for the MMP. It is not optimal to have an high number of users with Admin provileges.

    1 vote

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  16. We would like to be able to create availability blocks in Mews that generally exclude certain days of the week.
    A typical example would be:

    A room is to be blocked for a company from Monday to Friday throughout the year.

    Weekends should be automatically excluded.

    The room should be automatically released again one day in advance if it has not been booked.

    Currently, it does not seem possible to create availability blocks with a recurring weekday pattern without having to manually create new blocks every week.

    It would therefore be very helpful if availability blocks were expanded to include…

    1 vote

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  17. Currently when an availability block is created, you can only block a space category overall. What would be beneficial to see an accurate ADR forecast/OTB for the future, is to be able to block rooms based on single or double occupancy.

    For example, we block 8 rooms Standard as Single Occ. and 2 rooms Standard as Double Occ. with 2 different rates, so the ADR is calculated correctly. Currently it is only based on one rate and then adjusts once picked up based on occupancy adjustments, but for forecasting this is no use.

    3 votes

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  18. Sometimes you have to manually retrieve reservations via the Booking or Expedia integration. It would be great if you could specify “Retrieve all reservations created between date X and date Y” so that not all bookings are transferred again. We often have cases where changes that have already been made are no longer there when the booking is transferred again. Usually, you know on which day there was a glitch, and you would only have to retrieve the reservations that were created on that day.

    1 vote

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  19. It would be very helpful if there was a cross-search bar for product within the billing window. There is a cross-search sanction within the additional services, but often not everyone knows which product is in which additional service. Therefore, a general cross-search function would be helpful.

    1 vote

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  20. It would be great if you could specify not only your preferred space features, but also your preferred floor. We generally allocate rooms from top to bottom, but we have a few guests who prefer to stay on the ground floor because they don't use the elevator, so that would be very convenient.

    1 vote

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