Standard reason codes when re-issue bill/invoice
When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.
2
votes
Laila Sæbø
shared this idea
-
Daniel Tibell
commented
To effectively analyze root causes and drive improvements, a standardized way of handling reason codes in Mews must be established.