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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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807 results found

  1. Quite often, we have guests staying who have an title as a prefix to their name (Sir, Dame, Dr,, Prof., Lady, Lord, etc) and we would like the possibility to add this as an official title to the guest profile in addition to the basic Mr. Mrs. and Ms.

    Additionally, as mentioned in another idea as well, adding Mx. or Fam. could be helpful as well.

    112 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. When entering companions, new and existing customers should be able to be entered in the same field. The first field should search for existing profile and offer the option "News costumer" (as it works well in the main search field).

    108 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. In many countries, there are multiple official languages, meaning that nationality cannot reliably be used to determine a guest's preferred language for communication. A field for default communication language could then be added to customer profile to ensure consistency in all correspondence and also to prevent guests from receiving messages that they don't understand.

    106 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. When using voucher code, only display voucher rate attached to it.
    The use case: sometimes the rate attached to the voucher code can be actually more expensive than the standard rate (corporate rate) and customer should not see the cheaper ones.

    100 votes

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  5. Guests often have special requests as they make reservations, however when they receive confirmation emails with a summary of their booking details, these special requests are not included as part of those details. Therefore, adding an additional line to confirmation emails could include any additional notes that apply to those reservations, so the guests know that their requests have been received.

    100 votes

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  6. Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    97 votes

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  7. Allow customization on when a product should or shouldn't be shown to the guest.

    Some examples:

    • Don't show breakfast product for breakfast included rates
    • Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
    • Restrict a product for certain days of the week (only available on weekends)
    96 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!

    85 votes

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  9. Introduce rounding for the prices based on preference of the property.

    84 votes

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  10. It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    82 votes

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    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes

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  12. It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    80 votes

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    18 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Would it be possible with the messaging function to have all the messages automatically attached to clients profile?

    Example: A receptionist is chatting with an arriving customer, but finishes his shift before this client arrives, another receptionist may not know/ check the read messages. It would be easier for the staff to have all guest messages attached to their profile.

    80 votes

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  14. Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    76 votes

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  15. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    66 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  16. The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.

    65 votes

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  17. In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
    Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.

    64 votes

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  18. As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    63 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    60 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  20. It would be very nice to retreive send emails to check the old price, products, date etc.

    58 votes

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