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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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789 results found

  1. Define customer communication language

    In many countries, there are multiple official languages, meaning that nationality cannot reliably be used to determine a guest's preferred language for communication. A field for default communication language could then be added to customer profile to ensure consistency in all correspondence and also to prevent guests from receiving messages that they don't understand.

    106 votes
    23 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Display voucher rate only

    When using voucher code, only display voucher rate attached to it.
    The use case: sometimes the rate attached to the voucher code can be actually more expensive than the standard rate (corporate rate) and customer should not see the cheaper ones.

    102 votes
    on the roadmap  ·  10 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  3. Include Mews ID Scanner in Navigator

    Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    97 votes
    on the roadmap  ·  8 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  4. Customizable Kiosk Check-in Requirements

    It would be great to be able to customize the requirements for a Kiosk Check. This would allow us to collect information that is not part of any legal environment based on our location.

    Right now we ask guests to utilize the kiosk but when it cannot collect all the information we need for a check in it sits unused.

    86 votes
    on the roadmap  ·  19 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  5. Choose the info to keep when merging guest profiles

    It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!

    86 votes
    idea to upvote  ·  1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  6. Round prices to whole numbers in Booking Engine

    Introduce rounding for the prices based on preference of the property.

    86 votes
    idea to upvote  ·  14 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  7. Multiple emails per guest

    It would be great to have the option of having multiple emails with the account. Some people would like different charges invoiced to different emails (i.e. business card is only paying the room therefore that invoice goes to that email, and a personal email for all other expenses).

    Also another reason is husband and wife might want the invoice sent directly to there email

    85 votes
    2 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team.


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Guest Portal: Visual customization

    Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes
    idea to upvote  ·  6 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  9. Include cancellation policies in reservation confirmation email

    Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
    Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.

    81 votes
    idea to upvote  ·  17 comments  ·  Communications  ·  Admin →
    How important is this to you?

  10. Messaging function connected to customer profile

    Would it be possible with the messaging function to have all the messages automatically attached to clients profile?

    Example: A receptionist is chatting with an arriving customer, but finishes his shift before this client arrives, another receptionist may not know/ check the read messages. It would be easier for the staff to have all guest messages attached to their profile.

    80 votes
    4 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  11. An optional booking to be confirmed only with a credit card

    At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    76 votes
    20 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Automatically update check in/out time when an early or late check in/out product is booked

    Automatic change of check out time when Product "Late Check out" is booked. We now have to change this manually.

    74 votes
    8 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Single use voucher code / Gift voucher code

    Set up a single use or gift voucher code that can only be used once to incentivize the guest to book direct for their next stay.

    73 votes
    idea to upvote  ·  5 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  14. Relation between customer Profiles

    As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    70 votes
    on the roadmap  ·  6 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  15. Add cut-off time restriction option to the booking engine

    We do not have a 24 hour front desk and do not want the ability for a guest to make a same day reservation after 9pm. Currently we can only set a restriction for the whole day, please add the ability to set a specific time.

    64 votes
    20 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  16. Guest's credit card

    In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
    Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.

    63 votes
    idea to upvote  ·  1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  17. Possibility to book without credit card for contracted companies

    Making it possible for contracted companies, which have a voucher code, to make a booking without credit card guarantee. Such companies can usually pay on invoice or upon arrival.
    To do so, Mews would need to allow mapping rates (and not only room categories) in Distributor.

    62 votes
    5 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Bed Configuration Option in Booking Engine

    We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…

    60 votes
    8 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded
    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Stop online check in for under aged guests

    We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    59 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  20. Customer email log

    It would be very nice to retreive send emails to check the old price, products, date etc.

    59 votes
    on the roadmap  ·  2 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
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