921 results found
-
2 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
-
Guest portal notifications: Guest Messenger
When a message is sent via property to a guest using the "Guest Portal" in the new Guest Messenger area, the guest receives no notification a message is waiting for them. This causes the message to be missed and defeats the purpose of this platform. It ONLY works if the guest is currently in their portal or following up on a previous enquiry that they see/read the message. It would be great to send an email to the guest if they do not read the message after a certain time so properties have confidence messages are being seen by guests.
1 vote -
facture copie
Bonjour, nous souhaiterions recevoir le double de la facture proforma automatiquement sur notre adresse mail. En pdf de préférence. Plutôt que d'avoir à nous ajouter manuellement dans la facturation. Notre ancien logiciel le faisait et nous souhaiterions retrouver cette option. Merci par avance.
1 vote -
Valet
Kunna ha Valet där gästen endast kan boka de tiderna vi lägger in och inte kunna boka när som helst på dygnet.
1 vote -
Improve Group Rooming List functionality
Add a Nationality dropdown, similar to the Gender dropdown or an autofill - people are skipping this detail as they don't know the 2-country code.
Allow an updated Rooming List to overwrite/re-upload the existing rooming list rather than manually changing each guest.
For group bookings, the downloaded Rooming List should keep the Role column as “Guest” for all rooms/beds, rather than defaulting everyone to “Owner”. This avoids having to manually change each row back to “Guest” to ensure the existing room/reservation names remain unchanged.
1 vote -
individuelle Meldescheine
Bei der Konfiguration der Meldescheine stößt das System aktuell an deutliche Grenzen. Laut Mews sind die Standardeinstellungen an die jeweiligen landesspezifischen Vorgaben angepasst – dies entspricht jedoch nicht der Praxis.
In Österreich ist die Erfassung der Daten aller Mitreisenden gesetzlich zwingend vorgeschrieben. Im Mews-Standard wird diese Abfrage jedoch nicht standardmäßig durchgeführt. Manuelle Anpassungen führen wiederum häufig zu Nebeneffekten, wie dem ungewollten Überspringen anderer notwendiger Datenfelder.
Anforderung / Lösungswunsch:
Wir benötigen eine flexible, allgemeine Einstellungsmöglichkeit für Meldescheine. Jeder Betrieb sollte die Erfassungsfelder – unabhängig vom Standort – individuell und verlässlich an die eigenen betrieblichen und rechtlichen Anforderungen anpassen können.Englisch /…
1 vote -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.
Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
1 vote -
Internals being visible on Reservation screen
Having important dietary information (for example) highlighted in the guest-profile recap would make the team’s daily work easier and help prevent details from being missed.
1 vote -
Improve Price Transparency in the New Email Templates
The new Mews Mail Template Editor is a great step forward, and we would very much like to replace our legacy HTML templates with it.
Unfortunately, the current way prices are presented prevents us from doing so. In its current form, the pricing information lacks the level of transparency guests expect and creates unnecessary confusion. We believe the following improvements are essential.
- Display nightly rates
At present, each room only shows the total accommodation price.
With dynamic pricing now being the industry standard, nightly rates often vary significantly. Showing only the total amount makes it impossible for guests to understand…
1 vote -
Please make only one option for upselling
Now there is the possibility in Mews for upselling, for offering products to customers and for service promotions. This is confusing for those handling the set-up for the online check-in.
1 vote -
Suppress the Booking abandoned email when the guest has already rebooked
Problem:
The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The…
1 vote -
[email protected]
Feature Request: Email Draft/Error Notification
I would like to suggest a new feature.
Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.
I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.
1 vote -
Adding a "tax-exempt" marker for guests In Austria
The problem
In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has…
1 vote -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Enhance Guest Profile "Total Spent" Insight to Reflect Revenue Corrections and Refunds
Current Behavior
- Total Spent is based on historically consumed and closed items.
- The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
- There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
- Users may incorrectly interpret the figure as a net lifetime spend amount.
Impact
- Guest lifetime value can appear artificially inflated.
- Staff may make business decisions based on inaccurate assumptions about guest spending history.
- Support teams frequently need to explain why the displayed value does not align with accounting reality.
- Reduced trust in profile insights when financial corrections…
1 vote -
Add missing email templates to existing emails like "Provide payment method"
Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.
The need is to be able to customize the email.
The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.
1 vote -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Option to hide hotel location on guest portal
Hello!
We would like the option of not displaying the property location on the guest portal as our rooms are spread out over a small area of a town so guests get directed to the wrong location if they follow the address on the portal instead of the booking notes.
1 vote -
Suppress duplicate confirmation email when booker and guest share the same email address.
Suppress duplicate confirmation email when booker and guest share the same email address.
As a property manager, I want the system to send only one confirmation email when the guest and booker are the same person, so that guests do not receive duplicate emails for the same reservation.
Current behaviour
When a reservation is created in Mews Operations or via the Mews Open API, and the same person is linked as both guest and booker (identical email address), Mews sends two separate emails: one guest confirmation and one booker confirmation. The guest receives the same email twice.
Expected behaviourWhen…
1 vote -
template
Remove the roomnumber in merge field 'Name room category'.
1 vote
- Don't see your idea?