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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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  • Digital and physical keys
  • Guest portal
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  • Kiosk
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Guest Experience

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801 results found

  1. Add the "invoiceabe" blue sign . When you search for a company in the main search box.

    Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.

    1 vote

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  2. Add the option to "safe" information on a bill/invoice for future reservation.

    For example:

    Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.

    1 vote

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  3. Make: take from allotment and add more rooms to allotment as Cenium had before. For travel agents. (Calander mode, and if you are on it, add: (how many rooms they had originaly and how many they have left) so its visible

    1 vote

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  4. Due to New Zealands legal environment we cannot turn off the requirement for the details of every guest staying in a room when checking in via the kiosk.

    As you can imagine if a guest books a three bedroom ********* for her and the children she doesn't want to spend all the time required to fill in details for each of her children just to proceed with the check in. We as a property also do not require this.

    We no longer use kiosk for this reason as guests become too frustrated.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  5. Automatic email templates for event, traffic changes,...
    Template can be created with the necessary information ( + possible link)
    To inform guests of events taking place during stay ( that may have an impact).
    E.g. local city events that have an impact on accessibility for that arriving or departing guest.
    New Year's dinner/ Party, ...

    These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)

    1 vote

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  6. We are building our Group Booking Engine for our group of hotels, the location drop box could only allow the user to select a particular location and display hotels in that location. Can we add a ALL Hotel option in that drop down box, so all hotels within the same group would show once that is selected? this will be very convenience for distribution especially on high constrain dates.

    1 vote

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  7. We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).

    We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.

    1 vote

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  8. Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
    Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?

    1 vote

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  9. Currently, as soon as you make a modification, to any mail template, you erase the default settings for the template - which is all fine and well if you want continue customising your template and understand how to do so.

    However from time to other you would like to go back to the original settings. Would it be an idea that the default button next to the template name, could be active, such that when you engage it, the template settings would revert to default ?

    One great thing with the default settings, is that all translations have already been…

    1 vote

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    • To extract a report or filter to retrieve only reservations from certain Booking Engines
    1 vote

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  10. Could we also have dining options in rates setup, so that guests (and staff within comander) can choose from options like with / without breakfast / full board / half board to select rates? (of course with nice labels attached 😉 )

    For us, or in most city settings I believe, the major rate differentiations are non-ref vs. free cancellation and with vs. without breakfast ? Right?

    Also, the rate group system could be facilitated to achieve this. Once cancellation policies can be set at rate level, Rate Groups could be used to group board options together (all rates with…

    1 vote

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  11. New Cancellation Tags Are confusing because they adjust dynamically based on the rate rules. What would be more useful is to be able to create a set of key tags that we can generate as the business to display on the room cards or rates when you have the selection of spaces. This would allow customers to make quicker choices and saving calling to understand what the room includes. Example tags for the room could be 'Hot Tub', or 'Has Lake View' or 'Includes Complimentary Minibar' or if these tags are applied at rate level then 'Non Refundable' or '50%…

    1 vote

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  12. Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.

    1 vote

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  13. Please sync Mews notes to Enso without changing the reservation details. It seems redundant to change the reservation details every time I need the notes updated on a different platform. Thank you!

    1 vote

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  14. It would be great if the kiosk could be configured to not allow check-ins before the arrival time as configured in Stay settings.

    Currently guests can check in using the kiosk at any time, so long as the room is set to inspected. We would prefer it if guests attempting to check using the kiosk in before the set arrival time were directed to the reception desk. I think this is how the kiosk used to function before the recent major update.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  15. In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.

    1 vote

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  16. Let me give you an example to explain my problem : Let's assume we are only open on friday night and saturday night. If a client wants to book a 2 nights journey from friday to sunday, the first picture of the booking engine calendar seen by the client shows the day of friday and saturday in black colours but the day of sunday is greyed out. It's only when the client click on the day of friday that sunday will become black but a lot of clients don't even go to this step and call me saying that they…

    1 vote

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  17. Please make it possible to create a voucher code that can be used onced by guests when they book. This prevents sharing the code with friends & families and guest can be reached with more specific and personal codes/discounts.

    1 vote

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  18. When you check-in online you have to fill out your credit card details.
    In The Netherladns not a lot of people have a credit card, therefore a lot of people can not use this option.
    Is there a possibility to change this? Maybe by paying a deposit or just skip the credit card details?

    1 vote

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  19. DOEL van reservering is een verplicht veld met 3 prefixes (student, recreatie, zakelijk) - voor ons zorghotel niet relevant en het is niet aanpasbaar. aangezien het ook een verplicht veld is in de online kiosk hebben we daarom alle mails uitgezet. Het zou goed zijn als je daar aanpassingen in **** doen zodat het past bij het hotel.

    1 vote

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