921 results found
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A check-in URL for each booking platform
We would like to request the addition of a clearly visible and fully functional online check-in URL to each booking platform we use, specifically for multi-property guest journeys.
At the moment, we’ve noticed that the check-in link is either missing or not functioning correctly on platforms such as Booking.com. This inconsistency creates friction for guests and limits our ability to encourage early and smooth check-ins.
Ensuring the online check-in link is prominently displayed and operational across all platforms would greatly improve the guest experience and help streamline our pre-arrival process.
2 votes -
Option "Last Name Only" in the Mews Kiosk setup
We selected the option "Last name only" for the question: "Chooses what guests need to find their reservation". Still when the guest enters an error in the name, a confirmation number is requested. This is confusing and not in line with what was asked. Rather than prompting for the confirmation number, the kiosk should re-display the previous screen, requesting to enter the last name. Now there is no easy way to get back to this screen.
2 votes -
Allow promo codes on multiple rate groups
In the booking engine we are offering the promo code option for direct bookers to receive instant discount. However this is only possible on 1 rate group, leading to stacked OTA (member) offers sometimes being more favorable.
It would be great if we can develop a way to link 1 promo code to 2 rate groups to prevent this from happening
2 votes -
payment links for bookers/companies
Payment links to be available for bookers/companies contacts
2 votes -
show the outstanding balance in the guest portal
The Pay Now vs Pay Later option is the only tool that displays remaining balance in the Guest Portal and it only works for customers with scheduled payments. There should be a way for customers to see their remaining balance before and during OCI.
2 votes -
Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
2 votes -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
2 votes -
Visible prices on booking engine
On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.
2 votes -
Feature Request: Enable Reservation Management When Booking for Someone Else
Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.
To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest,…
2 votes -
Limited booking offer / Limite de réservation
Bonjour,
Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.
🎯 Objectif :
Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).🔧 Fonctionnalité souhaitée :
Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.
Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).
…
2 votes -
Exportation de la checklist des produits
Product Checklist Export
Hello,
I would like to submit a request for improvement regarding the product checklist feature in MEWS.
🧾 Current issue:
We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).This prevents us from:
Clearly communicating the list of services to our partners each day;
Effectively tracking the logistics of services to be delivered;
Reducing errors and omissions on the partners’ side.
✅ Requested improvement:
We would like to have…2 votes -
Display Rate Comparison Improvements
Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.
If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.
Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.
2 votes -
Soft opt-in marketing
We'd like to adopt the 'soft opt-in' marketing model whereby bookers are automatically subscribed to our marketing database unless they specifically opt-out at the point of booking. This would require the current wording to be changed (ideally editable by us), and the checkbox to be ticked as default (or change to tick to opt-out).
2 votes -
Double authentification (booking engine)
There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.
This can cause confusion and doubts as to whether a booking has actually been made.
This is a very common feature.
I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.
2 votes -
Upgrades in Mews Kiosk
We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking…
2 votes -
Adding an additional filter on the Guest profil report
Could you please add on the report of the Guest profil an additional filter in order to see the name of the fidelity code. Thank you
2 votes -
Umbenennen und hinzufügen von Klassifizierungen im Gastprofil
Wir würden gerne unsere Gäste klassifizieren. Viele der vorhandenen Klassifizierungen sind aber nicht wirklich sinnvoll. Daher bitten wir darum, diese ändern oder neue erstellen zu können um die für unsere Gäste sinnvollen Merkmale hinterlegen zu können.
2 votes -
mark existing address as primary
Add a button or checkbox in address details to mark them as "primary".
Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.2 votes -
Informationen in Anfrage- und Optionsmails
Bei den Anfrage- und Optionsmails wird automatisch die Anreiseinfo des Zimmers mit gesendet. Da der Gast aber noch nicht gebucht hat ist es nicht wünschenswert das er bereits den Wlan-Code für das jeweilige Apartment erhält. Eine separate Anfrage- und Optionsmail nur mit der Aufstellung des Preises wäre wünschenswert.
2 votes -
Add {bill} to Bill sent email template body
The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.
2 votes
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