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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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793 results found

  1. Details guests

    There should be a option to colour code guests for their stay

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  2. payment

    Over 80% of all customers leave a check-out before the order is finally completed. The reason for this is a lack of payment options. We want Mews to open up so that companies such as Paypal, Klarna, Vipps (for Norway) etc.++ can be integrated with the check-out solution in Mews' booking engine. The company "Dintero" collects all these payment solutions and is open to be integrated with Mews.

    This is critical for us, and especially in a market in Norway where digital payment solutions are so well implemented in the customer journey.

    Hoping for a positive response,

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  3. Register denials

    Upon not finishing a booking, having mews register the reason for not completing the reservation.
    Registering the "missed" reservations and the quantity and reason could help sales optimize potential revenue.
    This could be done with a small box saying what is the reason for not completing the reservation? (price too high, no availability, test booking etc)

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. price increase for single categories (additional guests)

    With regards to our highest room category, which is our ******, we have a price increase for additional guests from CHF 50 to CHF 70,-/each and for children from CHF 30,- to CHF 35,-/each as of 1st January 2023!
    Therefore we need the possibility to amend only for *    ***** this cost

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Prompt guests to make a donation when checking out online

    We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjames.taylor (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Key card

    Make a button to add parking/spa/... directly on key card from Mews, instead of going through a separate program

    1 vote
    0 comments  ·  Digital and physical keys  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSylvia Tang (Junior Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Limitations for privilages - cant go beyoned price unless it was already paid for

    Hello everyone,

    we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  8. Child recognition

    Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  9. Upgrade Feature

    Upgrade feature to be changed from a bird back to original

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  10. Pre-populate the email template translation fields

    The standard mail templates provided by mews are great! However, one might want to make small adjustments.

    Currently, if you customize an email template the english 'Mews standard version' is shown. But for translations the fields are empty.
    Our only option is to have each mail template send to a test booking in every language and then deconstruct the html and translated texts in order to load them back in the system and change one or two words.

    Seems silly.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  11. Meta data for online check in: Time of signing + Location

    Additional supporting data of when the guest signed the online check in registration.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Recurrence in Calendar Events

    As a manager of my property, I would like the ability to create events in "Calendar Events" and set to a cadence in which they recur that can be seen within the Guest Portal.

    Example for recurrence selection - google calendar

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Enable guest to proceed with voucher only

    Looking for IBE that ONLY allows customers moving forward having a Voucher code;
    Step 1/ Enter Voucher code
    Step 2/ If viable move forward taking reservations
    So having a landing page entering voucher code prior to moving to date/occupancy selection.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  14. Link Guest Social Media

    It would be great to be able to link the guest's social media to their profile, this way once a reservations comes through we can identify a repeat guest with a large following.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Emails automatiques pour les groupes (blocs)

    Lors de la création d'un bloc de réservation (bloc de disponibilité), il faudrait que l'on puisse envoyer des email automatiques au Booker : Devis + rappel d'échéance. De la même manière que les réservations individuelles.

    1 vote
    3 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSylvia Tang (Junior Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. add {ConfirmationNumber} to placeholders.

    For example: We work with a mobile app (Zaplox) with deeplink to the mobile app, but we cannot make us of the deeplink at this moment, because placeholder {ConfirmationNumber} is missing. Therefor guests have to do all manually.

    1 vote
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  17. Booking Engine markup per competitor

    differentiate the markup by competitor. EG: Booking =114%, HRS=110%, Weekendesk=120%,etc., because markup percentages are different per company.
    Now it is only possible to give One markup for all chosen Competitors.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. "Maximum persons" misleading for beds in a dorm

    Hello Mews Team

    As a hostel we rent out single beds in a dorm. In the booking engine those units shows as "maximum persons: 1", "available: 10". I understand the logic behind this, but many of our costumers seem to struggle with the "maximum persons: 1" bit when booking for multiple people.

    Ideally we would like to have the option which of our categories show the "maximum persons" tag.

    1 vote
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Jan Pulkrábek responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  19. Miditec Key integration

    Mitidec key integration

    1 vote
    1 comment  ·  Digital and physical keys  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. STOP Automatic Profile Merging

    My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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