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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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904 results found

  1. Abbility to enter several room types in the first stage of the booking process . Something like booking.com has to select several room categories in one booking

    2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. 2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. 2 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Problem:
    The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.

    A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The…

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  5. Feature Request: Email Draft/Error Notification

    I would like to suggest a new feature.

    Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.

    I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.

    1 vote

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  6. The problem
    In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).

    Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has…

    1 vote

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  7. Currently, there is no way to customize different booking engines with different product selections and pricing.

    For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.

    This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  8. Hi Mews team,

    We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.

    Currently, every reservation is rendered as a large card containing:

    Reservation name
    Confirmation number
    Check-in / Check-out cards
    Guest section
    Rate
    Cancellation policy
    Additional details

    This works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.

    What we would like

    The ability to choose…

    1 vote

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  9. Current Behavior

    • Total Spent is based on historically consumed and closed items.
    • The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
    • There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
    • Users may incorrectly interpret the figure as a net lifetime spend amount.

    Impact

    • Guest lifetime value can appear artificially inflated.
    • Staff may make business decisions based on inaccurate assumptions about guest spending history.
    • Support teams frequently need to explain why the displayed value does not align with accounting reality.
    • Reduced trust in profile insights when financial corrections…
    1 vote

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    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  10. Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.

    The need is to be able to customize the email.

    The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.

    1 vote

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  11. During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.

    It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.

    At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…

    1 vote

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  12. Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.

    1 vote

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  13. Hello!

    We would like the option of not displaying the property location on the guest portal as our rooms are spread out over a small area of a town so guests get directed to the wrong location if they follow the address on the portal instead of the booking notes.

    1 vote

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  14. Suppress duplicate confirmation email when booker and guest share the same email address.

    As a property manager, I want the system to send only one confirmation email when the guest and booker are the same person, so that guests do not receive duplicate emails for the same reservation.

    Current behaviour

    When a reservation is created in Mews Operations or via the Mews Open API, and the same person is linked as both guest and booker (identical email address), Mews sends two separate emails: one guest confirmation and one booker confirmation. The guest receives the same email twice.
    Expected behaviour

    When…

    1 vote

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  15. Remove the roomnumber in merge field 'Name room category'.

    1 vote

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  16. Hi! Would it be possible to add a "Note added" option to the guest profile classifications, so that a small icon appears on existing bookings in the timeline? Just like the current "Top Management" option works.

    1 vote

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  17. Introduce a built-in “Emergency Communication” feature within the Property Management System (MEWS) that allows staff to quickly send pre-approved or customizable email templates to all current and future guests or customers in case of urgent situations (e.g., scam alerts, security threats, system breaches, or operational disruptions).

    Problem Statement:
    At the moment, communicating urgent warnings to all customers is often slow, fragmented, or dependent on external tools. In situations like widespread scam campaigns or phishing attacks targeting guests, delays in communication can lead to financial loss, reputational damage, and customer frustration.

    Proposed Solution:
    A centralized, one-click communication module inside the PMS…

    1 vote

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  18. When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.

    1 vote

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  19. Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.

    1 vote

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  20. A shortcut window, where the daily check-in arrival
    room numbers are listed and its possible to encode the room keys accordingly with like 2 clicks!

    1 vote

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