837 results found

1. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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2. Limited booking offer / Limite de réservation

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   Notification interne quand le quota est presque atteint.

   ✅ Bénéfices :
   Meilleure gestion des offres limitées (événements, repas, massages, etc.).

   Évite les surréservations.

   Augmente l’efficacité opérationnelle avec les partenaires.

   Permet de créer un sentiment d’urgence chez les clients (effet marketing).

   Améliore le contrôle des ventes sans avoir à faire un suivi manuel.

   Hello,

   I would like to suggest an improvement that would allow us to set a maximum number of reservations for a specific offer, product, or package.

   🎯 Goal:
   Automatically limit the sales of an offer once a defined quota is reached (e.g. 10 bookings maximum for a promotion, meal package, activity, or special event).

   🔧 Requested Feature:

   Ability to define a maximum number of reservations for each offer or product.

   Once the threshold is reached, the offer is either no longer bookable or automatically hidden.

   Option to reset the counter manually or automatically (e.g. daily, weekly, or monthly).

   Internal notification when the quota is nearly reached.

   ✅ Benefits:

   Better management of limited availability offers (events, meals, massages, etc.).

   Prevents overbooking.

   Improves operational efficiency with external partners.

   Helps create a sense of urgency for guests (marketing effect).

   Enhances sales control without requiring manual monitoring.

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   … more

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3. Exportation de la checklist des produits

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

   Guest name

   Stay dates

   Room number

   Type and quantity of products

   Scheduled usage date (if applicable)

   A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

   Thank you for your attention :)

   Bonjour,

   Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

   🧾 Problématique :
   Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
   Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

   Cela nous empêche :

   de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

   de faire un suivi logistique efficace des services à fournir ;

   de réduire les erreurs et oublis côté partenaires.

   ✅ Amélioration souhaitée :
   Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

   Nom du client

   Dates de séjour

   Numéro de chambre

   Type et nombre de produits

   Date d’utilisation prévue (si applicable)

   Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

   Merci de votre attention :)

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have… more

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4. Génération de coupons repas et autres forfaits

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

   🎯 Requested improvement:

   We would need a feature that allows:

   Automatic generation of meal coupons based on the products added to a reservation;

   A grouped or daily print option by stay date or service (breakfast/dinner);

   Easy visibility and retrieval of these coupons in the check-in interface.

   Goals:

   Reduce errors and improve the guest experience;

   Ease the administrative burden on staff;

   Optimize package sales by streamlining the process.

   Please let me know if such improvements are being considered or if any workarounds currently exist :)

   Bonjour,

   Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

   🧾 Problématique actuelle :
   Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

   Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

   • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

   • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

   • simplifier l’impression ou la distribution de ces coupons au client.

   Cela entraîne :

   • des oublis fréquents de coupons fait main à remettre.

   • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

   Amélioration souhaitée :

   Nous aurions besoin d’une fonctionnalité permettant :

   • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

   • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

   • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

   Objectifs :
   - Réduire les erreurs et améliorer l’expérience client.
   - Alléger la charge administrative des équipes.
   - Optimiser les ventes de forfaits en rendant le processus plus fluide.

   Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front… more

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5. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

   Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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6. Display Rate Comparison Improvements

   Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

   If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

   Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

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7. Double authentification (booking engine)

   There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.

   This can cause confusion and doubts as to whether a booking has actually been made.

   This is a very common feature.

   I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.

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8. Bookable service to not influence number of stays

   We have a bookable service for beach chairs. When guest book this throughout their stay it creates an entirely new booking which influences our repeat business reporting and the guest profile stats on how frequently the guest has stayed.

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9. Conflicting booking term tags displayed before selecting space category

   When the space categories are displayed in the second step of the booking engine, it can be confusing for the guest/booker to see conflicting booking term labels. If there are different rates available, e.g. one with free cancellation and another one that is non-refundable, both of these labels (free cancellation and non-refundable) are shown before the Show rates button is clicked.

   This might create the idea that both are applicable for all the rates displayed at the next step, even if the rates are correctly labeled.

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10. gastprofielen filteren op stad

    Het is momenteel enkel mogelijk om gastprofielen te filteren op land, het zou fijn zijn als dit ook gefilterd kan worden op stad. Zo kunnen we altijd bijhouden hoeveel procent er uit eigen stad geboekt wordt.

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11. Apply Customer Classification Icon to the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

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12. Formatierung für Raumkategorie E-Mail

    Bei der Raumkategorie kann ein individueller Text eingegeben werden, ursprünglich im html Format und somit auch richtig formatiert, Seit zwei Wochen wird ist es zwar möglich ohne html code die Informationen einzugeben jedoch kann man wichtige Infos nicht hervorheben und auch ansonsten keinerlei Formatierungen hinzufügen. Es wäre schön wenn Formatierungsoptionen angeboten werden.

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13. Clarify check-out time options and policies for online check-out

    Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies

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14. Request guests' home location when booking

    Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

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15. Show correct mail queue state for guests with no email address

    Small Bug report: when opening the mail queue items from the dashboard of a guest profile that does not have an email address associated all mail queue items are retrieved (accross all profiles). I guess due to the fact that the SQL Query filters for the email address. Hence when empty all mail queue items are retrieved.
    The system should check if an email address is on file, if not decline to open the mail queue item list giving an error that an email address must be provided.

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16. GTRIIP Integration

    GTRIIP Integration offers a strong Guest ID Validating Guest Portal

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17. Option to book more than one property

    The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

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18. Booking gaps

    Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

19. for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails

    As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    
    

20. Be able to enter the address for each space category

    We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address appears in the booking confirmation message is misleading.

    We suggest making it possible to enter the address for each space category, or making it optional to remove "How to get there" from the booking confirmation message.

    We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded