842 results found

1. Booker Confirmation email needs to be more concise for group bookings

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description + rate amount + total amount
   21 x tourist tax amount + total amount

   This would make it way more concise and better to read

   Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.

   In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
   Room A + description + rate
   Room A + description + rate
   Room A + description + rate
   ...
   tourist tax
   tourist tax
   tourist tax
   ...

   If items are the same, please summarize them in the booker confirmation one one line like:
   21 x Room A + description… more

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2. guest chat information linked to guest profile

   Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
   If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.

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3. Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only

   On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.

   Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.

   We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
   “Enter your credit card details to secure your booking with a pre-authorization. No payment will be taken now.”

   This change would align the messaging with the hotel’s actual payment policy and improve both guest trust and booking completion rates.

   On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.

   Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.

   We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
   “Enter your… more

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4. Introducing a warning message when exiting the email builder

   It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.

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5. Payment Successful Template: Add Advanced Customization

   Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

   It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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6. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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7. Limited booking offer / Limite de réservation

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   Notification interne quand le quota est presque atteint.

   ✅ Bénéfices :
   Meilleure gestion des offres limitées (événements, repas, massages, etc.).

   Évite les surréservations.

   Augmente l’efficacité opérationnelle avec les partenaires.

   Permet de créer un sentiment d’urgence chez les clients (effet marketing).

   Améliore le contrôle des ventes sans avoir à faire un suivi manuel.

   Hello,

   I would like to suggest an improvement that would allow us to set a maximum number of reservations for a specific offer, product, or package.

   🎯 Goal:
   Automatically limit the sales of an offer once a defined quota is reached (e.g. 10 bookings maximum for a promotion, meal package, activity, or special event).

   🔧 Requested Feature:

   Ability to define a maximum number of reservations for each offer or product.

   Once the threshold is reached, the offer is either no longer bookable or automatically hidden.

   Option to reset the counter manually or automatically (e.g. daily, weekly, or monthly).

   Internal notification when the quota is nearly reached.

   ✅ Benefits:

   Better management of limited availability offers (events, meals, massages, etc.).

   Prevents overbooking.

   Improves operational efficiency with external partners.

   Helps create a sense of urgency for guests (marketing effect).

   Enhances sales control without requiring manual monitoring.

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   … more

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8. Exportation de la checklist des produits

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

   Guest name

   Stay dates

   Room number

   Type and quantity of products

   Scheduled usage date (if applicable)

   A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

   Thank you for your attention :)

   Bonjour,

   Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

   🧾 Problématique :
   Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
   Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

   Cela nous empêche :

   de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

   de faire un suivi logistique efficace des services à fournir ;

   de réduire les erreurs et oublis côté partenaires.

   ✅ Amélioration souhaitée :
   Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

   Nom du client

   Dates de séjour

   Numéro de chambre

   Type et nombre de produits

   Date d’utilisation prévue (si applicable)

   Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

   Merci de votre attention :)

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have… more

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9. Génération de coupons repas et autres forfaits

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

   🎯 Requested improvement:

   We would need a feature that allows:

   Automatic generation of meal coupons based on the products added to a reservation;

   A grouped or daily print option by stay date or service (breakfast/dinner);

   Easy visibility and retrieval of these coupons in the check-in interface.

   Goals:

   Reduce errors and improve the guest experience;

   Ease the administrative burden on staff;

   Optimize package sales by streamlining the process.

   Please let me know if such improvements are being considered or if any workarounds currently exist :)

   Bonjour,

   Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

   🧾 Problématique actuelle :
   Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

   Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

   • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

   • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

   • simplifier l’impression ou la distribution de ces coupons au client.

   Cela entraîne :

   • des oublis fréquents de coupons fait main à remettre.

   • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

   Amélioration souhaitée :

   Nous aurions besoin d’une fonctionnalité permettant :

   • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

   • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

   • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

   Objectifs :
   - Réduire les erreurs et améliorer l’expérience client.
   - Alléger la charge administrative des équipes.
   - Optimiser les ventes de forfaits en rendant le processus plus fluide.

   Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front… more

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10. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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11. Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

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12. Double authentification (booking engine)

    There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.

    This can cause confusion and doubts as to whether a booking has actually been made.

    This is a very common feature.

    I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.

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13. Bookable service to not influence number of stays

    We have a bookable service for beach chairs. When guest book this throughout their stay it creates an entirely new booking which influences our repeat business reporting and the guest profile stats on how frequently the guest has stayed.

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14. Conflicting booking term tags displayed before selecting space category

    When the space categories are displayed in the second step of the booking engine, it can be confusing for the guest/booker to see conflicting booking term labels. If there are different rates available, e.g. one with free cancellation and another one that is non-refundable, both of these labels (free cancellation and non-refundable) are shown before the Show rates button is clicked.

    This might create the idea that both are applicable for all the rates displayed at the next step, even if the rates are correctly labeled.

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15. gastprofielen filteren op stad

    Het is momenteel enkel mogelijk om gastprofielen te filteren op land, het zou fijn zijn als dit ook gefilterd kan worden op stad. Zo kunnen we altijd bijhouden hoeveel procent er uit eigen stad geboekt wordt.

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16. Apply Customer Classification Icon to the Employer view in Mews Kiosk

    It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

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17. Formatierung für Raumkategorie E-Mail

    Bei der Raumkategorie kann ein individueller Text eingegeben werden, ursprünglich im html Format und somit auch richtig formatiert, Seit zwei Wochen wird ist es zwar möglich ohne html code die Informationen einzugeben jedoch kann man wichtige Infos nicht hervorheben und auch ansonsten keinerlei Formatierungen hinzufügen. Es wäre schön wenn Formatierungsoptionen angeboten werden.

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18. Clarify check-out time options and policies for online check-out

    Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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19. Request guests' home location when booking

    Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Delete…  ·  Admin →
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20. Show correct mail queue state for guests with no email address

    Small Bug report: when opening the mail queue items from the dashboard of a guest profile that does not have an email address associated all mail queue items are retrieved (accross all profiles). I guess due to the fact that the SQL Query filters for the email address. Hence when empty all mail queue items are retrieved.
    The system should check if an email address is on file, if not decline to open the mail queue item list giving an error that an email address must be provided.

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