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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
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Guest Experience

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794 results found

  1. a more complete overview for the guest.
    With comming and previous bookings.
    Automatically see all invoices.
    Change invoice details (adress, company name etc.).
    Change dates / bookings

    So that the guests can do everything without the need to contact us.

    1 vote

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  2. For emails sent from an hourly service booking, it would be useful if the booked hours could be included in the booking details (e.g. the customer can see that they have booked a room from 9am 30/07/23 - 4pm 30/07/23). Currently only the date is shown. We are using the hourly service for our meeting room.

    1 vote

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  3. Guests can chat with us via the button in the booking confirmation, why is there no app or interface for guests to install on our tablets or guest phone so they can continue to chat with us during their stay?

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  4. Currently the emails that are sent use the location name as the 'Sender' name. We would like to customize this, so that regardless of location, emails sent to our guests are using our company name (or something else).

    1 vote

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  5. When you write the description of a product, you can add spaces between lines of text. However when the description of the product is viewed in the online portal where the guest can purchase it, the spaces are removed and the text appears as a single block. HTML or markdown coding does not fix this. It would be good if the line spaces entered in the description were replicated in the guest portal.

    1 vote

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  6. Display guest messages and internal messages apart, or at least in a different color, so you cannot reply a guest with an internal message by mistake.

    1 vote

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  7. Vouchers can be associated with companies or travel agencies (instead of being public). However, currently, when a voucher is used to book a reservation, there is no voucher information or company / travel agency information attached to that reservation in Mews.

    It would be very helpful if company / travel agency and voucher codes could be attached to reservation data and if those voucher-based reservations can be searched for through the reservations reports.

    1 vote

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  8. There should be a option to colour code guests for their stay

    1 vote

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  9. Over 80% of all customers leave a check-out before the order is finally completed. The reason for this is a lack of payment options. We want Mews to open up so that companies such as Paypal, Klarna, Vipps (for Norway) etc.++ can be integrated with the check-out solution in Mews' booking engine. The company "Dintero" collects all these payment solutions and is open to be integrated with Mews.

    This is critical for us, and especially in a market in Norway where digital payment solutions are so well implemented in the customer journey.

    Hoping for a positive response,

    1 vote

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  10. Create a new placeholder for confirmation emails so that any travel agent confirmation numbers entered into Mews are displayed in the email.

    1 vote

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  11. Upon not finishing a booking, having mews register the reason for not completing the reservation.
    Registering the "missed" reservations and the quantity and reason could help sales optimize potential revenue.
    This could be done with a small box saying what is the reason for not completing the reservation? (price too high, no availability, test booking etc)

    1 vote

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  12. With regards to our highest room category, which is our ******, we have a price increase for additional guests from CHF 50 to CHF 70,-/each and for children from CHF 30,- to CHF 35,-/each as of 1st January 2023!
    Therefore we need the possibility to amend only for *
    ***** this cost

    1 vote

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  13. We are a charity who provide accommodation for people at a greatly subsidised cost. We would like the online check out to prompt/ask guests if they would like to make a donation during the online check out process and to ask if they are Gift Aid eligible as part of that. It is similar to retailers who ask you to donate when paying online to their chosen charities and would make a huge difference to us.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We would like to have the option to show room number on confirmation emails as we assign these at the time of booking.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. For people without valid credit card

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Make it possible to put whole groups at once as cashlist instead of having to do every name one by one

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Hello everyone,

    we wanted to ask you if it is possible to create new privilage where as if we take pre-authorization for extrases for "x" sum, the receptionist would not be able to create extrases in value bigger then the "x". Therefore they wouldnt be able to add anything to guest unless it is already paid for.

    1 vote

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  18. We offer a guest different room categories and send him this in an offer.
    Now it must be possible for him to confirm only one category and reject all others.
    Unfortunately, this has not been possible to date.
    Thank you very much for the quick processing.

    1 vote

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  19. Distinguish in the booking in some way (e.g. an icon) who is an adult and who is a child

    1 vote

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  20. Upgrade feature to be changed from a bird back to original

    1 vote

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