837 results found
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Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
Es gibt eine neue Funktion im Kiosk. Am Ende des Check-ins wird die Bestellungsübersicht angezeigt. Diese lässt sich aktuell nicht deaktivieren. Dies ist aber sehr wichtig, da es genug Buchungen gibt, wo der Gast die Preise nicht sehen darf. Zum Beispiel Reiseveranstalterpreise.
Von eurem Support wurde vorgeschlagen folgendes anzufragen:Produktanfrage für eine Umschaltoption „Bestellübersicht im geführten Modus überspringen“
1 vote -
automate customer who wants a specific room when they stay
we have a customer that specifically wants a specific room when they stay. since the room assignments are automated in mews, is there a way to make this part of the guest profile internals? so that that customer always gets that specific room and there is no day before/of reassigning of rooms to accomodate this.
1 vote -
digital offer renew stay
I want to extend the digitalization of my hotel. As part of this, I'd like to be able to offer a comprehensive digital package to my guests. Offer guests the option to stay an extra night, subject to availability.
Send an email offering a negotiated rate.
Give guests the option to do this on a kiosk or through the booking engine.Sincerely,
1 vote -
Quick Checkout for reservations with balanced bills
Let me propose a new flow for Quick-Checkouts, complementing or enhancing the self checkout:
Let an automation run daily at a certain time (for example 8 or 9 am) with the following process:
- find reservations ready to check-out today (balanced bill, check-out today)
- check if a company is attached to the reservation or if a routing rule is applied, possibly also exclude reservations based on rate or rate group filter, skip those, but include the ones that are to be paid with a virtual credit card.
- check if an email is attached to the reservation owner, if…1 vote -
Limit Chat Button's Access to the Guest Portal
"Contact Us" or "Chat with Us" buttons in the Email Templates currently lead to the guest portal (GP) when clicked.
We should give users the possibility to limit such access to just messages and prevent the guest from accessing the GP, especially if the property does not wish to use the OCI (online check-in) flow as part of their operations.
1 vote -
Mews Kiosk: Remove Ambiguity in Flow to Find Multiple Reservations under Same Name
Is there a way to clearly indicate to the guest that they "have another Reservation waiting!", especially after they confirmed "Last Name + First Name + Confirmation Number". Perhaps "You have already checked in Stay #200, do you want to check in Stay #201?"
We need to remove some hesitation in the flow for the guest when attempting to check in multiple reservations under the same name.
1 vote -
Enrich pre-stay email & check-in platform with "Co-living rules" for hostel
In order to address operational issues and after benchmarking several hostels, we would like to enhance our HOSHO hotel's pre-stay email (sent for online check-in) with “Co-living Rules” (essential in a hostel setting with shared dorms).
The aim is to add them both:
- to the email encouraging guests to check in online (by enriching its content)
- to the Mews platform to which they are redirected to do soCan you please let us know if this is possible and how long it will take?
We need it asap to develop our brand.
Kind regards,
Mary1 vote -
Ambiguous header "included" in Kiosk Check-in reservation overview for the guest
For an existing reservation, the kiosk will display at check-in the guest name, "your booking", check out" and then a section with the header "Included.
Now for an Expedia Collect booking, underneath the header "Included", we find 2x City Tax. However, the city tax is not included in the Expedia price and the guest has to pay the city tax extra. This creates an ambiguous situation where the guest may think that the city tax is already included in the price.1 vote -
Allow Properties the option to customize profile creation requirement by Users
More and more properties are asking for the option to custom-choose at the property-level to require certain elements when a user is creating customer profiles >> such as nationality, email, and/or telephone.
1 vote -
Add minibar items during online check out
At the moment the guests cannot add any minibar item to the bill, they have to come extra to the FO desk to settle the payment for these items.
If they could add it during CO it would be much effective.
1 vote -
Read Guest Messages: Clear Notification for All once Actioned by one
Currently, when an employee responds to a guest message, the notification "new message" remains for all other employees with permission to receive guest messages.
It would be more efficient if the notification would clear for ALL the minute it is actioned or replied to with the user's Initials and timestamp.
1 vote -
Erweiterung der Variablen in den E-Mail-Templates
Liebes Mews-Team,
Aktuelle Situation:
In den E-Mail-Templates stehen aktuell nur begrenzte Variablen zur Verfügung, um Buchungsdetails darzustellen.Anforderung:
Wir benötigen zusätzliche Variablen in den E-Mail-Templates, insbesondere:Einzelsumme je gebuchtem Extraprodukt
Gesamtsumme aller gebuchten Extraprodukte
Begründung / Nutzen:
Diese Informationen sind essenziell, um unsere Angebote professionell an Firmenkunden weiterzugeben. Vor allem bei Firmenbuchungen ist eine klare Aufschlüsselung einzelner Extraprodukte sowie eine Gesamtsumme erforderlich, um den internen Anforderungen unserer Geschäftskunden gerecht zu werden.Erwartetes Ergebnis:
Die E-Mail-Templates bieten die Möglichkeit, sowohl Einzelpreise als auch die Gesamtsumme der Extraprodukte dynamisch einzubinden.
Damit können automatisierte E-Mails als vollständiges und transparentes Angebot an Firmenkunden genutzt…
1 vote -
Segment emails by manually created reservations
Possibility to segment the email desactivation only for manually created reservations
1 vote -
Show original booked room type in guest communication (not upgraded type)
We are facing an issue that causes confusion for both our team and our guests.
Currently, when we send a manual confirmation email or when guests check in online, the current room type is displayed. This also happens when we grant a free upgrade. As a result:
…1. Guests get wrong expectations – Sometimes we need to change the room type back to the originally booked one (due to availability). Guests then feel disappointed or even complain, since they saw the “higher” room type in their confirmation or online check-in. 2. Guests get confused about pricing – For example, when1 vote -
payment links for bookers/companies
Payment links to be available for bookers/companies contacts
1 vote -
Booker Confirmation email needs to be more concise for group bookings
Please make the new email templates better suited for group bookings. Summary merge tags are no longer available in the new email templates.
In the new templates, if a booker books 21 x Room A, the booker confirmation shows Room A + description + rate 21 times!! Same goes for tourist tax.
Room A + description + rate
Room A + description + rate
Room A + description + rate
...
tourist tax
tourist tax
tourist tax
...If items are the same, please summarize them in the booker confirmation one one line like:
21 x Room A + description…1 vote -
guest chat information linked to guest profile
Mews is constantly improving the use of AI for guest profile. It seems very strange that you do not include all the information from the guests chats. Here it is typical last minute wishes coming in, like silent room, allergies ao.
If you are not able to push this directly in the AI info it is weird there is NO link at all from the reservation or the guest profile that this guest/reservation had a chat with important information - accessable also later.1 vote -
Customize Payment Message for “Pay at Hotel” Bookings to Reflect Pre-Authorization Only
On the Mews Booking Engine, when guests choose the “Pay at Hotel” option, they are required to enter their credit card details for a pre-authorization (usually for the first night) as a guarantee. However, the interface still displays a “Proceed to Payment” button or message, which creates confusion and mistrust.
Many guests believe they are being charged immediately, and some abandon their booking altogether. This not only leads to a poor user experience but also reduces conversion rates.
We would like the ability to customize or replace the current message with something more accurate and transparent, such as:
“Enter your…1 vote -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote
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