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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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794 results found

  1. Hi there,

    I would like to suggest Mews add the "Stateless" Option in the Nationality list in order to be inclusive in case a guest is actually a Stateless person, to adequately communicate the guest data to the Police and to have more accurate data for our internal analysis

    Thank you

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. in order to provide proof for the date of digital signature of the registration card we need the creation date of the digital registration card available in Mews PMS.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. In the quotation template you can use placeholder "chatLink" but not "chatUrl", can this be added please?

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. The ability to send out customized emails based on the day of the week a guest is arriving.

    As a hotel that offers different events and tours during the week, we want to be able to notify a guest prior to their arrival with information that is pertinent to their stay & experience only.

    Ie:
    Guest is arriving monday.
    They get email telling them about Monday Night Event, Tuesday Day Event, Tuesday Evening Event.

    Guest arriving on Wednesday.
    They get email telling them about Wednesday Night Event, Thursday Day Event, Thursday Evening Event.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. We have groups that stay that there is no one owner (as it has been booked by someone else) however we need each individual to register, the system does not send the email automatically as there is no main contact, having a tick option to send to individuals on the profile as preregistration/billing.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.

    1 vote

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  7. specific for Lub d - Thailand, Philippines, Cambodia
    Do not allow check in, unless 100% of guest profile is completed

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Please have a look at this issue with the online check-in.
    In short, we need the following to be activated when the guest proceeds with the online check-in option:
    1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
    2. Guest information updated.
    3. Get guest credit card information.
    4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
    5. Identify if the room is ready prior to proceeding…

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. With Covid restrictions we know all our arriving guests are New Zealand nationals, we would like an option to add a region so we can see better where our guests are travelling from, this would help us to run targeted ad campaigns and up our guest numbers

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Pour enregistrer une réservation depuis le back office, obliger un utilisateur à saisir la cb du client sinon la réservation ne peut pas être confirmée

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. The goal is to be able to upgrade the guest without spoiling the surprise from the navigator.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. WHY TO WE NEED TO MANUALLY ADD THE GUEST IN THEIR RESERVATION?

    IF THE GUEST MAKES AN ONLINE OR AN WALK IN RESERVATION FOR MORE THAN 1 ROOM WE NEED TO GROUP IT MANUALLY INTO EXISTING CUSTOMER??

    IF THE GUEST HAS MADE TWO RESERVATION FOR THE SAME DAY THE SYSTEM SHOULD ADD THE GUEST BY IT SELF.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Due to Covid-19 and link with local (city) lockdown, it will become necessary for the hotels to have the Guest Residency data and not only the passport data.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. There should be the possibility that when over a period one rate is ending and another begins, a rate should still be displayed if one wants to book over that period.

    For example:

    Rate 1 is bookable until the 20th of December.
    Rate 2 is bookable from the 21st of December.

    Currently, if a guest wants to book from the 20th to the 21st of December, no availability and rate is displayed.

    It would be useful for to display a combined rate.
    The conditions and price of Rate 1 apply, and for the second day, the conditions and price of…

    0 votes

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