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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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799 results found

  1. Distributor API extension- Please add the variable numberOfRooms to the distributorBookingFinished &/or distributorReservationCreated to allow for easier tracking of the number of rooms booked in analytics.

    2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. 2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. 2 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Ability to send a link allowing clients to call the lobby directly by clicking on it

    1 vote

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  5. Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.

    1 vote

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  6. Wanneer een gast zijn/haar boeking bevestigd via de knop "Bevestiging" via de mail met de optionele boeking wordt er niet naar CC / aanbetaling gevraagd.
    Dit zou wel wenselijk zijn zodat je altijd CC / aanbetaling in MEWS hebt staan en je niet voor verassingen komt te staan wanneer je je aankomsten checkt en er niets in het profiel staat.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  7. We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  8. The rates on registration card shouldn't appear for the bookings made through travel agency or any other third-party bookings. When we choose to show the rates on registration card and print all the card from reservation overview the rates appear for the all category of booking. Please assist with the same.

    1 vote

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  9. In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    1 vote

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  10. It would be great if relevant information for specific times can be shown as an alert message in the booking engine.
    Guest searches for a room during a certain periond and a message is getting shown, which is triggered by an either defined date range for the time of booking or time of stay.
    This would be helpful for:
    -restaurant closures during the time the guest does stay
    -renovations going on in the hotel
    -certain hotels services are not available during the staying period
    -could also be used for advertising special events in the hotel

    1 vote

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  11. Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
    I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  12. When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)

    Problem then is that users can not go to the homepage of the hotel directly.

    It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.

    For me it is a must have.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  13. The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
    1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
    2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…

    1 vote

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  14. GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  15. The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote

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  16. We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    1 vote

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  17. Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

    1 vote

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  18. Option to remove the marketing opt-in at the online check-out.

    1 vote

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  19. As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

    1 vote

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  20. At the moment the Kiosk Screensaver welcomes guest in different langueges for Check In. I think it would be more intuitive to tell guest just in englisch to check in and check out at the Kiosk.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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