921 results found
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Add new customer with ID card
It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Choosing which spaces to show per booking engine
For Group bookings (with a different distributor) we would want to let them book a single or shared room without having to book a certain room. It would be handy to choose which room category or type is visible per distrtibutor. Now guests have to book their stay by choosing a room reservation which is unhandy for us.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Tracking Conversion between Private & Public Rates (Voucher Use)
When a customer enters a Voucher code there are both - corporate/private and public rates.
It is not possible to evaluate how many guests have booked a public rate instead of a private one they had access to.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Google Analytics 4 (GA4)
Hello,
As of October 14, 2020, Google introduced new default property called Google Analytics 4 (GA4). If you would like to connect it with mews through Google Tag Manager (GTM), it is not possible to follow the exact settings as it was when setting the previous version of Google Analytics ( Universal analytics - UA).
I am asking you if you can add an additional article or paragraph to your online documentation related to MEWS connection with GA4 through GTM.
Thank you,Best regards,
Jan3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add option of consent for receiving Marketing e-mails (GDPR reasons)
It would help a lot if we would have a tick box next to guest's e-mail address in Guest Profile where guests can give their consent or not in receiving Marketing e-mails. We need this feature for GDPR reasons.
The consent should be visible when exporting Customer Profiles and Guest in house reports.3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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name of the main booker displayed behind the room no. In the mews commander mobile app?
name of the main booker displayed behind the room no. In the mews commander app?
3 votes -
3 votes
Hello Connor,
Thank you for the feedback.
It is currently possible to customise email templates per space category, by adding information in the free text field “Order email template” within your space category settings. The text will be added automatically at the bottom of the confirmation email when a guest books a reservation for that space category.
We do not currently have this feature for registration cards. We’ve updated your idea as one to be upvoted by the Mews Community.
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Connector API - services/getAvailability with restrictions
The call api/connector/v1/services/getAvailability
Returns availability for the selected services (if it's booked or blocked).
We can get availability for Accommodation.Can we get the restrictions applied to the returned JSON?
Thanks!
Jordi3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Be in CCI or CC of confirmation email
Be in CCI or CC of confirmation email
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Read receipts for Mews messaging
Include read receipts for Navigator messaging so property and guests is able to see whether the message was read.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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We would like to get a feature next to Terms & Conditions where we can add our GDPR conditions.
We would like to get a feature next to Terms & Conditions where we can add our GDPR conditions.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Places: new classifications
When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Hide "You'll pay now" in Distributor summery
Hide microcopy discription on the reservation summery in BE
3 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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3 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Share Digital Keys with Companions
Guests should be able to easily share Apple Wallet or Google Wallet digital key access with other guests on the same reservation.
We’re finding this is a common frustration for couples, where both guests expect to have their own key. Requiring this to be set up during online check-in is too restrictive.
Please make digital key sharing simple and available at any point during the stay .
2 votes -
Automatic check-in only for the guests who have completed the online check-in form
We would like to have a solution for the automatic check-in from MEWS as follows:
For guests who have completed online check-in, Mews will automatically check in the unit.
For guests, who have not done the online check-in, have to do it in kiosk upon arrival.
At the moment we have a lot of guest communication and misunderstanding, why it is not possible to check-in in kiosk after set arrival time (in our case 3PM).
Thanks!2 votes -
Allow guests to join a hotel's loyalty programme during online check-in and kiosk check-in
Hotels currently miss a valuable opportunity to enrol guests into their loyalty programme during the digital check-in journey, particularly guests who booked through an OTA or have little interaction with reception staff.
As Online Check-in, Kiosk and Digital Keys become more widely used, hotels and motels are also losing one of the traditional front-desk touchpoints where staff would naturally recognise existing members, explain loyalty benefits and encourage non-members to join.
It would be great if Mews Online Check-in and Kiosk could include an optional, configurable loyalty recognition and enrolment step.
Suggested guest flow
Guest starts Online Check-in / Kiosk
…
2 votes -
Enable Online Check-out for Group Reservations with an Outstanding Balance
Currently, guests who are part of a group reservation (e.g. a conference or meeting), where the charges are settled later via a master invoice, are unable to use the online check-out feature.
This functionality should be enabled so that guests staying as part of a group or conference can fully benefit from the online check-out process, even if the reservation still shows an outstanding balance that will be settled through the group's master account.
2 votes
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