904 results found
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Warning on cashlisted profiles in billing
Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.
3 votes -
Confirmation & Quotation Emails: Breakdown of Total Cost + Tax
Net Properties would like to see the breakdown of total cost in Confirmation and Quotation Emails between Net + Tax, and then Gross Value.
Currently only Gross Total is displayed.
3 votes -
Hide Categories without availability
For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.
3 votes -
Custom Photos for Individual Booking Engines
To customize the guest journey for distribution partners, we would LOVE to see the ability to customize background images for individual booking engines for accommodations as well as for availability blocks. Not only will examples of this experience help get distribution partnerships over the finish line, but it will also create a custom and personalized experience for the relevant guests. Furthemore, it creates numerous opportunities for cobranding.
3 votes -
"Send Marketing Emails" Button
Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?
3 votes -
Transfer country code
The country code should no longer be transmitted via Channel Manager. This transmits the country of the IP address and can no longer be deleted from the profile. As a result, we have many empty addresses in the guest profiles.
3 votes -
Search results to reflect the exact number of occupants searched.
For hotels with multiple rooms with different occupancy rates, it would be very helpful if the search results in the booking engine would reflect the searched occupancy. Currently, this is not possible and rooms are always shown in the same order in the booking engine, no matter for how many people you want to book a room.
Desired behavior: if you search for a room for 2 persons, 2-person rooms are shown at the top. But if you search for a 6-person room, the 6-person rooms should be shown at the top.
3 votesReview of Mews Search starting and in exploration phase
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Create travel agency contract and company profile at once
If you want to make a new reservation for a new travel agent, you first have to create a company profile and then the travel agent contract so you can add the TA to the reservation. For travel agents who only make 1 reservation, this is a big hassle.
It would be easier if you could do this in 1 go and thus make the TA contract and company profile in 1 flow (while making the reservation itself).
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Company booking engine
We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.
3 votes -
How did you hear about us
I previously suggested this as an option to add to the Booking engine. But it would much better to add it to the Reg card !
This is a fundamental for any PMS systems !!
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
3 votes -
Add title to the registration card
We would like to have the guest title appear on the registration card.
Since we show our guests the data on the registration card upon check-in, some guests have shown complaints that there is no title they have input upon reservation.3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customize Landing Page with Notifications for Guests
Could we add a descriptive text to the landing page, so we can clarify any current promotions or restrictions? Ie. “Accepting reservations for Summer 2024 now” - anything that would help prevent guests from selecting date selections that are in a blackout or have particular restrictions (ie. we do not allow Saturday check-in, so selecting any dates that begin on Sat returns no availability).
3 votes -
Resend all mailings
Resending customer relevant emails (online check out, payment verification) should also be done by staff.
3 votes -
Nightly Rates listed in booking engine
Instead of listing the total price for multiple nights, which often averages out to include messy cents, list each nightly rates for the length of their stay so the pricing is clean.
3 votes -
Booking of specific spaces
In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.
3 votes -
AFTER END email
Add a box to select/ deselect who receives the "After End" email, depending on the feedback from the guest on checkout.
3 votes -
Allow Bring back Campaign on MEWS Email templates
Auto send a Bring Back campaign on MEWS email templates sent 3 months after guest departure to encourage repeat direct business.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Authorized Credit Card Required at reservation creation
Provide an option to hotels where, in order to create a reservation (even through Commander), an authorization code with an authorizable credit card should be required and part of the 3 step reservation creation process.
And, only certain users (or an override password) should be allowed to select an alternate payment method such as cash / directbill, etc.
However, one way or another, at least an indication of payment method should be part of and required in the 3 step reservation creation process in commander.
Currently, adding a credit card to the folio requires us to then go to a…
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to set credit limits on bookings
We would love the ability to set room charge/credit limits on customer accounts.
For example, if we would like a guest's room charge account to not exceed $300, it would be great if we could set a limit in MEWS so room charge function is blocked once guest hits $300. From an operations perspective, this would help limit excessive room charge bills. From a sales perspective, we often release promotions that include a set level of 'credit' for the guest to use inhouse on F&B at the property.
3 votes
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