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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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794 results found

  1. The property may need to ensure that all guests' information is filled during check-in due to regional requirements. Due to that, should any plans change from reservation creation to check-in regarding guest count, guests can't successfully check in if they initially booked for 2 people but only 1 person was able to show up.

    Make it possible to change occupation (guest count) on the kiosk last minute.

    2 votes

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    1 comment  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. ExpediaIntegration: Transfer guests nationality to Guest profile in Mews

    A guest booking with Expedia The guest nationality is not transferred to the guests profile in Mews when using Mews's own Expedia integration. Expedia clearly states the nationality of the guest with a flag and the country of origin's name. The problem is solved with the Booking.com integration already so please do it here too.

    2 votes

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  3. round up the pricing in the Booking Engine and other rate plans

    2 votes

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  4. It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    2 votes

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  5. Be able to split payments of a reservation by amount. in the bill.

    For example:

    A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK

    Atm, this option is not available.

    2 votes

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  6. Currently, if the free cancellation policy is set up after the check-in time, Mews booking engine doesn't display the correct hour after which the client will need to pay the cancellation fee. So for example, our corporate rate bookings are free to cancel until 6 pm on the check-in day. However, the booking engine displays that the cancellation is free up till 4 pm on the day of arrival because the check-in time is set at 4 pm. This is not accurate and the cancellation policy shown to the clients on the booking engine is less favorable than on other…

    2 votes

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  7. Wenn über die Buchungsmaske eine Reservierung gemacht wird, und der Gast bucht einen Blumenstrauß, Massagen oder E-Bikes, dann sollte eine Aufgabe erstellt werden.
    Vielen DANK :-)

    2 votes

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  8. It would be idea to have guest arrival flight details and departure flight details in the reservation dashboard where the check in time is. Other PMS systems do have this option. We offer airport pickup and drop off so being able to generate a report with this information will be useful.

    2 votes

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  9. Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.

    2 votes

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  10. Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons

    2 votes

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  11. It would be useful is the Kiosk and the Guest Portal (online check-in) could display different products. Currently they use the same list of promoted products. This causes a problem at times when the hotel is unmanned and the guest checks in and adds a product (e.g. a birthday celebration pack) but there are staff onsite to deliver it to them. It is fine when they are doing online check-in as there is time before they arrive to prepare the product.

    2 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  12. 2 votes

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  13. The country code should no longer be transmitted via Channel Manager. This transmits the country of the IP address and can no longer be deleted from the profile. As a result, we have many empty addresses in the guest profiles.

    2 votes

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  14. we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.

    Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?

    2 votes

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  15. TA contracts are connected to bookable services i.e. they are not shared like companies are. Some properties want to import TA contracts from one bookable service to another, they might work with the same partners in different areas (resort/apartments). Maybe it would be beneficial to allow properties to download and then import this information (maybe CSV format) from one bookable service to another?

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.

    2 votes

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  17. give guests the option to add their name Phonetically

    2 votes

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  18. hiya, I am trying to assign an existing travel agent to two bookings for a different service (cots). although i can assign the agent to the unit reservations, it will not allow me to assign them to the two other bookings.
    any idea how we can change this?
    thanks
    Simone

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.

    2 votes

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  20. Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
    The new update is great with categorized notes.
    Being able to upload a picture of our VIP and regular guests would be really helpful

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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