904 results found

1. setup minimal occupancy bookable per room type for distributor

   On distributor it is possible for guests to book 1 person on a Quadruple room , which results into a tariff that is lower than on a single room. This is of course not desired. It would be great if this could be setup with a restriction or (per room type) in the distributor setup.

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   1 comment  ·  Booking engine  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Issues with the book for other people

   This one is related to the book for someone else feature recently implemented on to Mews which is great but unfortunately when a booking is made like this, it adds the person who it booked instead of who it was booked for, see timecode 1.45 in this case the booking is for Denis Avis but when you go in to the dashboard tab there is nothing added to that booking, so in order to rectify it, we need to manually add it. When searching for the booking number on the search results you get a totally different name (the person who booked it and not who it is for) for that booking number, once found it shows different information to what it was showing initially. After its moved (see video) the invoice will be marked as done even though its not, an invoice still needs to be created. for more detailed information see the video.

   This one is related to the book for someone else feature recently implemented on to Mews which is great but unfortunately when a booking is made like this, it adds the person who it booked instead of who it was booked for, see timecode 1.45 in this case the booking is for Denis Avis but when you go in to the dashboard tab there is nothing added to that booking, so in order to rectify it, we need to manually add it. When searching for the booking number on the search results you get a totally different name (the person… more

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   1 comment  ·  Booking engine  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Josef Lapka responded

   Review of Mews Search starting and in exploration phase

3. Make font bigger

   We have recently added the competitor rate description with special offers when making bookings via our site. We'd like to know if it is possible to increase the font of this little text on the booking engine. It is barely legible and we'd like it to attract more attention.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Not show availability in Distributor
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Distinguish unavailable categories in Distributor
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   0 comments  ·  Booking engine  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Shopping cart in Distributor
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   0 comments  ·  Booking engine  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. API: Getting the guides and places from the navigator
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   0 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Remove masked email from guest profile

   Some OTAs, including Expedia, send masked phone numbers such as 1 111 111 1111 to Mews.

   The Kiosk currently accepts these numbers as valid and does not require the guest to update them.

   Please add validation that requires guests to enter a valid phone number when the existing number is masked, incomplete, or clearly invalid.

   3 votes

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   idea to upvote  ·  0 comments  ·  Kiosk  ·  Delete…  ·  Admin →
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9. Email Editor: Space Category as a condition type in Dynamic Content

   Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.

   We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.

   Our specific use case:
   We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would allow us to send visually personalized confirmation emails that show the guest exactly the room type they booked.

   Currently we are working around this limitation by manually writing custom Liquid conditions ({% if trip.resourceCategoryId == 'GUID' %}), but this requires knowing the internal GUIDs and is not accessible to non-technical users.

   Adding space category as a native condition type would:
   - Enable dynamic image display per room category out of the box
   - Make the feature accessible to all properties without technical workarounds
   - Significantly improve the guest experience through personalized communication

   Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.

   We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.

   Our specific use case:
   We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would… more

   3 votes

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   idea to upvote  ·  0 comments  ·  Communications  ·  Delete…  ·  Admin →
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10. Create your own standard e-mail templates to be send manually

    We have some standard e-mails to guests; i.e.
    * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
    * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
    * if they rent a bicycle, we explain them where to find this and how to return
    etc.

    It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive a reservation with such a request.

    We have some standard e-mails to guests; i.e.
    * if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
    * if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
    * if they rent a bicycle, we explain them where to find this and how to return
    etc.

    It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive… more

    3 votes

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11. Telephone number as standard room list for excel export

    Hi,

    It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.

    Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in place before arrival. This will help the hotels in terms of knowing when their members come, increased chance of delivering all benefits they have thus increasing the service to the members.

    We spend a lot of time afterwards (especially with group check ins) where we do not have a phone number to search and their work emails do not turn up their membership. And this would save us and the guest a lot of time on check in as well as post stay registrations.

    This would help everyone deliver on service to their members more often resulting in even better experiences - and be much more time efficient for all parties.

    Hi,

    It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.

    Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in… more

    3 votes

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    idea to upvote  ·  0 comments  ·  Loyalty  ·  Delete…  ·  Admin →
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12. Loyalty program

    It would be amazing if the self check-in offered the option 'I want to become a Strawberry member' instead of 'I want Strawberry to send me promotional content'.

    We would get many more new club members that way.

    3 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Delete…  ·  Admin →
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13. Request to Disable Automatic PDF Attachments for Optional Reservations

    Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
    We would like to have the ability to disable this automatic PDF attachment for optional reservations.

    3 votes

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14. Option to hide the rate when sending a confirmation

    Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.

    3 votes

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15. Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal

    We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.

    To bridge this gap, we would like to propose a product improvement:
    An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.

    This feature would:

    Enable the collection of more complete and accurate guest data.

    Create new communication opportunities during and after the stay.

    Improve the guest experience by allowing more guests to access digital information and offers.

    Strengthen loyalty efforts and marketing activities by increasing the number of guests reachable via email.

    We consider this an important development opportunity to enhance both data quality and guest engagement throughout the entire customer journey.

    We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.

    To bridge this gap, we would like to propose a product improvement:
    An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.

    This feature would:

    Enable the collection of… more

    3 votes

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16. booking engine script

    Everyone has an AI chatbot, at that is going to be the future of all online operations. My suggestion is that Mews allows for a custom script (for a AI-chatbot widget) in the booking engine settings.

    3 votes

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17. Higher sensitivity on the Match and merge screen for merging guest profiles

    Despite the Match & Merge screen for guest profiles, we unfortunately often still have duplicates of guest profiles. It would be very helpful if you could influence the number of matching fields that cause the guest profiles to appear in the Match & Merge screen. Ofcourse this would increase the number of suggestions, but we would have less chance of duplicate guest profiles.

    3 votes

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18. Allow an owner of a group reservation the ability to complete OCI for all other reservation within the same group

    Allow an "organizer"/ single reservation owner from a group of reservations (all with their own owner) the ability to perform OCI and provide CC for incidentals for other reservations/owners in the same group of reservations.

    Currently the owner of a reservation in the same group with different owners can only perform OCI for their own reservation and not on behalf of anybody else contained within that same group of reservations.

    3 votes

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    idea to upvote  ·  1 comment  ·  Guest portal  ·  Delete…  ·  Admin →
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19. Preferred space features

    The preferred space features of the internal > guest profile, should be the same as those we customize for bookable services. This would make this feature really useful. Otherwise, I don't think we're providing the right experience for the guest.

    3 votes

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20. Enhance Calendar Functionality in Booking Engine to Improve Guest Experience in the LLMs (such as ChatGPT) and Reduce Conversion Loss

    Why this matters:
    At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.

    Description:
    The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:

    • A more intuitive calendar interface that allows guests to easily select check-in and check-out dates.

    • Real-time visibility of nightly rates per date.

    • A clear overview of availability to reduce misinterpretation of "unavailable" dates.

    • A smoother experience when adjusting length of stay — the current picker often resets, causing frustration.

    These enhancements would significantly reduce booking friction and better support guests, and the hotel as it's costing us extra commission.

    Why this matters:
    At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.

    Description:
    The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:

    • A more intuitive calendar interface that allows… more

    3 votes

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Delete…  ·  Admin →
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