837 results found
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Customer email log
It would be very nice to retreive send emails to check the old price, products, date etc.
60 votes -
Create Bookings on Kiosk (Walk-ins)
Currently, the Mews Kiosk requires that you have a reservation to be able to check-in. It would be great if we had the ability to allow the guest to actually process a walk-in guest saving the front desk time. This would require preauthorization for US clients or an option to pay in full at time of walk-in.
59 votes -
Option: Do not send charge mail to the client
Mews sends automatically a charge mail to the mail address in the customer profile (for a physical card). But the card holder may be different e.g. a travel agency) and the customer is not supposed to knox the net price. Therefor it would be helpful to have a tick box on the charge screen: "Do not send charge mail to the client".
59 votes -
Email Template Scheduling
It would be great if we could choose the scheduling of the templates to the times we want. For example, Before Start email is 2 days in advance and we would like to have it 5 days in advance.
At the moment this is set up by MEWS and can not be changed!56 votes -
Notes - general improvements
Notes are a huge feature to ease booking management and get a smooth communication between shifts. We use it to clarify bills or past interactions with the guests.
Notes shouldn't be hiding 2 clicks and a scroll down away from the anywhere into MEWS. They should be easy to access, for example, when we click on a booking in the timeline : "Booking - Group - Notes" should appear. Also Notes should have its own panel within the booking, why at the very bottom ? Thanks !
54 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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task
TASK Description field, Guest profile notes and Properties notes
Since the new update you have to scroll down to see the whole information and this is not helpful is it possible to request to change it back that when a Task is created and also Note we can see the whole information as previously53 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add messages from Guest portal to booking summary in Mews Operations
When a guests sends a message through the messaging centre it would . be great if the thread was attached to their reservation.
52 votes -
Copy a task to multiple reservations
When adding multiple reservations to one guest profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task or an option to copy and paste a task.
49 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Categorize notes by department or service
Easy communication of notes by department.
A reception memo, a restaurant memo and a housekeeping memo.48 votes -
Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
46 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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VIP Report and Export
in order to get the VIP's sent to the hostel on a daily basis. it would be nice to be able to apply a filter in the export report to filter on clasification
46 votes -
possibility to add documents to reservation
It would be great to have the possibility to add a document to reservation ( like attach a namelist ect for reception to write down names later on).
46 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
45 votes -
Display lowest available rate in booking engine calendar
Display lowest available public rate in booking engine while selecting dates ( similar to SynXis booking engine), or show no availability.
This is a standard of Leading Quality Assurance (LQA) for The Leading Hotels of the World.
45 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Possibility to turn off automated e-mails for individual guests
We are expiring very unsatisfied guests who stays with us every week and is 'getting spammed with e-mails' both before and after each of their stay. We need to option to turn the automated e-mails off in the guest profile.
These e-mails should still be sent to all new guests whereas returning guests seem to get VERY annoyed by receiving the same e-mails weekly in connection with their stays.
Right now our only option is to completely remove their e-mail address from Mews which creates tons of issues with multiple guest profiles for the same guest, issues with sending confirmations…
44 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Disable Messaging
Please make the Messages/chatfunction optional or opt-out.
We don't want to use this tool to communicate since we now have to keep an eye on yet another system. Next to our socials, Whatsapp, mail, phone etc. etc.43 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions. -
43 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Make `segment` field mandatory
Set the “Segment” field of a booking as mandatory in the customer profile. This information is extremely important in terms of Revenue Management and analytics, to allow the correct categorisation of the businesses type. This update will guarantee that each and every booking will have a “Segment” attached.
42 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Phone number country code selector
Currently, phone number is entered as part of a guest's personal information in Mews Navigator or as part of their profile in Mews Commander. As guests enter their number, currently there are no formatting requirements, which can make it difficult as many guests travel from other countries and their country codes are often not included as part of that data. An additionally required country code selector could help clarify all entered details and ensure that all contact information is correct and usable.
42 votes -
Customer Classification Enhancement (Guest In House Report)
Handling of VIP's - being able to pull up a report of only Arrivals
with certain Customer Classifications (mulitple-select-drop-down in
reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.Disabled classification needs to be part of the Guests in House report
for emergencies.Customer Classifications need to be a filtered in the Space status report for
Housekeeping to identify special requirement rooms
41 votes
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