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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. Hello Dear Carl,

    In this case the reservation, despite being of an NRF rate, was not cancelled but suffered a change of dates, so the cancellation fee would only be the difference between the value of the new reservation and the value of the initial reservation.

    New dates: 527€
    Initial dates: 460€
    Cancellation fee: 67€

    is there any possibility of programming this NRF condition when there is a change of dates so that the cancellation fee is only the difference, but at the minimum of the initial dates, in this case it would be the minimum of 460€.

    Best Regards,

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. One daily report pick up that shows occupancy, adr and revenue by segment, with dates ranges at past and future. for example, the create date, from the 1st of january to 31st of december

    3 votes

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    idea to upvote  ·  Bethany Lyons responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. I selected rate management, but this occurs in so many places, reports, availability, reservations rate screen, etc.

    Please lock the top and left headers on any screen that has up/down right/left scrolling available.
    Position the scroll bar directly under the locked top header for easier navigation and indication there is more information off screen.

    The scroll bar is at the bottom of the page, and nothing is locked at the top or right of the page, so when you have to scroll right you completely lose all headers. It becomes very tedious to have to guess where to land, then…

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Allow for a 'rate cap' or 'maximum threshold' for space categories that are derived by a percentage increase off the base rate.

    For example: a space category that decreases 20% off base rate would not be allowed to reach below $.xx or above $.xx

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. When we have a promotionnal rate derived from another rate group
    The strikeout price is the most expansive price of the same rate group.
    But the rate can be derived from a rate code that is in another rate group.
    When we apply the discount on this base rate, to have the derived rate, the striked-out rate should be the one used for the derivation instead of the most expansive of the group.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. To be able to push the customer or guest names over to QuickBooks

    3 votes

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  7. would it be possible to make the room number guests are allocated to or have stayed in more prominent on the overview and dashboard.
    also, it is very annoying you are not able to see the full name. perhaps move the three icons on the right corner further down?
    thanks

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. There should be a report where we can extract the stays that have been shorten or extended in the reservations report

    3 votes

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  10. Would it be feasible to haven an option to exclude companies in the Bills & Invoices overview? You could have in addition to the search option an additional field with all the possible companies where you could deselect the companies who you know have already settled the bill, but that is not yet booked to system? For us for example Booking.com transfers the payment beginning of the month so these open bills are not really interested on our day-to-day accounting.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.

    3 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  12. Allow users to view the name and reservation number for tasks attached to reservations.

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  13. As a reservations agent I often receive requests via chat for extra products, services or items to be added to a room prior to a guests arrival, for example extra pillows. I would like to be able to create tasks for the correct department when a request has been made.

    3 votes

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  14. In the reservations report, I would like to be able to group by Date (not arrival or departure date)
    I would also like to be able to group by multiple factors.
    E.g. Group by both date and by rate code

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Since your billing enironment has changed, the button "billing and close" uses automatically the merchant!!!! As well as if we want to cjoose the button payment to avoid the mercahnd, on the top hand left of the menu, "Merchant" comes as first to be chosen... We don't use theh merchant and want an easy way to avoid it as to push it always. Thanks

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Action log of the reservations should also include a date/time when guest modified their marketing preferences (accepting or not to receive marketing emails).

    3 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  17. Create multi-item postings to make upselling easier. Think of Valentine package with chocolates and a bottle of wine.

    Currently we need to create 2 items for different VAT calculations. It would make life a lot easier if we could make 1 item Valentine Package with an automated split per bucket.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
    Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
    Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
    Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Users should be able to create rates and vouchers but not edit the base rate

    3 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

    3 votes

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