2189 results found

1. rate locked for users

   lock the rate changes possibility at the rate creation process for specific users

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   0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   
   

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   
   

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

2. Credit Facilities

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open an account with us. Example (£10K) payable within 30 days.
   3. Provide the information that the credit limit has been approved for an X amount.
   4. Then, the TA agency or Company have credit with us and payable with the agreed dates upon receiving our invoices with an account number.
   PMS system: I would need to add this information to MEWS PMs, and I would like to record this information on the travel agency or company profiles following these steps:
   1. Load the credit limit amount in the company or TA profile. I.e. £10K (Mews)
   1. Then, the team will check-out a customer bill and issue an VAT invoice to the TA or company. Example £2K (Mews)
   2. Then, the credit limit for this particular company should give me the remaining credit of £8K to be used within the future reservations. (Mews)
   3. Finally, upon making the reservation under this particular TA or company, MEWS PMS should alert the team that this particular company or TA has only £8K remaining credit limit prior confirming any booking.
   So here are the suggestions for future
   · Mews Commander need to have this set-up in Mews PMS where we can track all the TA/ Company remaining credit limits are displayed, depending on their consumption.
   · Mews PMS to alert us when the credit limit for a particular TA / Company is low.
   · Mews PMS to give us an alert if the credit limit is low upon making a reservation to avoid exceeding the company credit limit.
   I know your accounting ledger default set-up do not give us this information, perhaps there might be a process to follow the set-up what hotels needs to be more effectively, otherwise we will be running excel documents and spending long period of time looking into this daily.
   Many Thanks,

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Extend Action log with the time it takes to complete a check in

   I would like to see how long it takes my reception staff to do a check in. If the activity log showed the time from a reservation opened to the time they check it in.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Have Mews Analytics or Reporting for Messaging

   Provide the through Mews.li for us to be able to investigate how the staff are responding to Messaging.

   Messages / thread

   Number of messages

   Number of threads

   Number of unresolved

   Number of ignored

   Response time (hours)

   Initial response time (hours)

   3 votes

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Bethany Lyons responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. Pickup Analytics import historical pickup data

   Ability to import historical pickup data (booking pace) from their current PMS into Mews analytics. In order to compare YoY pickup

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Inform users that there is an employee assigned to a floor.

   When you unassign an employee from a space assigning a new one overrides the previous employee. Please add signal before you assign an employee to a room/floor which is already assigned to someone else.

   3 votes

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   1 comment  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Created vs consumed

   Would be great if there was an option to not display the created date on the invoice but the consumed date instead.

   3 votes

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   idea to upvote  ·  Wendy Tapia responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

8. Mews analytics : default hotel in a chain

   When you have a chain of hotels you always see the data of the entire chain first, which makes it unnessarary slow. Maybe default the hotel choosen? Or make it an option per employee/ Eg. the ceo of the chain will want to see them all, but the general manager of hotel x, will by default want to see his own hotel.

   3 votes

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. OGM numbering

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if the invoice number gets reset each year, you could have the same reference for different transactions. To prevent this scenario you could put the current year in the first 2 digits and use the rest for the invoice number.

   The last 2 digits form the control amount: this is the modulo 97 of the first 10 digits. So 0909337554 gets divided by 97 and the rest will be the last 2 digits: 93
   There are 2 exceptions:
   • if module 97 is zero, 97 is used
   • if module 97 only consists of 1 digit, an extra 0 is padded to the left
    
   3 Use in a PMS
   • This OGM reference should be automatically created when an invoice/bill is created and stored in the database.
   • This field should be at all times printed on the invoices (below example from winner😊)

   • This field should be available for accounting interfaces for Mews in the connector api function Bills/getAll:
   o either in the Bills section:

   o or in AccountingItems section (type Payments):

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Charge deposits

    Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

    3 votes

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    0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. Show per room category availability on Analytics

    Show the availability screen on Mews Analytics per room type

    3 votes

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    0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

    Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

    3 votes

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    0 comments  ·  Space management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. graph

    We want to have a better graphical chart overview on the main dashboard- for two weeks instead of one week.

    3 votes

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    0 comments  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

14. Airline style rates scheme - base price (non-refundable) + insurance

    The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

    After selecting the preferred option, the guest would be charged immediately.

    Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

    Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

    The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Respect Registration Card Ordering & Combine Guests/Companions in Print Functionality

    Current Behavior:

    • Registration cards can be printed, but the print order does not reflect the sequence configured in Mews.
    • Each guest and companion currently receives separate registration cards, even when they share the same room.

    Problem:

    • The print logic ignores the user-defined order, likely due to a static sort or default template behavior.
    • Printing separate cards for guests and companions increases paper usage and operational overhead.

    Proposed Solution:

    1. Ordering Logic: Update the print functionality to dynamically apply the configured order from registration card settings when generating print jobs.
    2. Combine Guests & Companions: Provide an option for properties to combine guests and their companions (sharing the same room) on a single registration card. This could be a toggle in the property settings for flexibility.

    Benefits:

    • Efficiency: Eliminates manual reordering and reduces the number of printed cards.
    • Eco-Friendly: Combining guests and companions reduces paper waste.
    • Consistency: Aligns printed output with UI configuration and supports sustainability goals.
    • Technical Advantage: Simplifies check-in workflows and reduces complexity in handling multiple cards per room.

    Current Behavior:

    • Registration cards can be printed, but the print order does not reflect the sequence configured in Mews.
    • Each guest and companion currently receives separate registration cards, even when they share the same room.

    Problem:

    • The print logic ignores the user-defined order, likely due to a static sort or default template behavior.
    • Printing separate cards for guests and companions increases paper usage and operational overhead.

    Proposed Solution:

    1. Ordering Logic: Update the print functionality to dynamically apply the configured order from registration card settings when generating print jobs.
    2. Combine Guests & Companions: Provide an option for properties to combine guests… more
    2 votes

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    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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16. Deposit in customers bill - payment and consumption date

    I would like to request a small development regarding the deposit payments in customer's bill.
     
    Could you please add two new fields on the deposit payment rows:
    - The payment date of the deposit
    - The consumption date of the deposit
     
    These additions would greatly help us in tracking the right deposit when we have done some corrections for the deposit.

    2 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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17. Cancellation Policy

    We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
    One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
    • Confirmation: IDR 0.00, 50% (Standard Rate)
    • 60 days before check-in: IDR 0.00, 100% (Standard Rate)
    However, the confirmation email displays something completely different:
    • Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
    • Cancellation after 9/18/2025 2:00:00 PM: fee of 100%
    Support explained that this happens because the system does not hide or suppress past-dated cancellation conditions, so all tiers appear exactly as defined—even if the dates have already passed. While the logic technically calculates the correct fees, the presentation is very unclear and confusing for guests.
    This seems like a significant UX issue and a system limitation that really needs attention.

    We found that some cancellation policy methods feel unclear to guests who book last-minute, and after reviewing the logic behind them, I can confirm that the behavior is due to a current system limitation. But it still needs to be fixed.
    One of the reservations was created on 11/5/2025 at 2:30:56 PM, and the system shows the following rules:
    • Confirmation: IDR 0.00, 50% (Standard Rate)
    • 60 days before check-in: IDR 0.00, 100% (Standard Rate)
    However, the confirmation email displays something completely different:
    • Cancellation after 11/5/2025 2:30:56 PM: fee of 50%
    • Cancellation after 9/18/2025 2:00:00 PM: fee… more

    2 votes

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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18. Automatically Cap Voucher Codes Usage

    Prevents Abuse and Overuse
    By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.

    Protects Revenue Integrity
    The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.

    Improves Operational Efficiency
    Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.

    Enhances User Experience
    Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.

    Supports Dynamic Control
    The system can apply logic such as:

    -Maximum redemptions per code
    -Automatic generation of new codes after a threshold
    -Shortened validity periods for high-risk campaigns

    Prevents Abuse and Overuse
    By reducing the time a single code remains active or capping its usage, we minimize the risk of widespread sharing and uncontrolled redemption.

    Protects Revenue Integrity
    The promotion remains aligned with its original budget and ROI expectations, avoiding unplanned discount leakage.

    Improves Operational Efficiency
    Automation removes the need for manual monitoring and intervention, reducing workload for staff and ensuring consistent enforcement.

    Enhances User Experience
    Clear rules and predictable expiration reduce confusion while maintaining fairness for legitimate users.

    Supports Dynamic Control
    The system can apply logic such as:

    -Maximum redemptions per code
    -Automatic generation of new codes… more

    2 votes

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    idea to upvote  ·  0 comments  ·  Revenue management  ·  Delete…  ·  Admin →
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19. Set accounting categories as inactive

    We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.

    We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.

    2 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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20. Product limit

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility for per-person/per-item quantities so products and fees can scale accurately based on guest count or pet count.

    Two customer scenarios highlight gaps in the current product setup:

    Per-person products/fees (e.g., spa/massage): For spaces that accommodate multiple guests (e.g., a villa for 12), only some may use a service (e.g., 4 guests want a spa). Currently, there’s no way to select a quantity per product for partial occupancy.

    Pet fees: Customers want to charge per pet (e.g., $30 per dog) and allow multiple pets to be added. Currently, the only workaround is creating separate products for each pet count (e.g., “Pet Fee – 1 dog” $30, “Pet Fee – 2 dogs” $60), which is cumbersome.

    Request: Add flexibility… more

    2 votes

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