2193 results found
-
Room allocation
The automatic allocation should take the room status into consideration. Ex. we would like that it prioritize to allocate inspected rooms over dirty rooms.
3 votes -
New interval for Exports
Be able to programme an export for an interval of 10 days.
We analyse the management report by 10-day periods: from 1 to 10 - from 11 to 20 - from 21 to the last day of the month.
It would be useful to be able to programme an export that includes these 3 intervals + the total for the month.3 votes -
Freeze overbooking pane.
It would be very helpful if it was possible to freeze the overbooking lines on top of the timeline while scrolling (akin to freezing panes in excel). Doing that would make it a lot easier for Agents to solve those issues as they'd be able to instantly see where the overbooking could fit, without scrolling between the free spaces and the overbooking line.
3 votes -
Allow dynamic consumption of F&B component within package
When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).
Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…
3 votes -
Merge two breakfast parts with different VATs to one
In germany we have to split breakfast in two parts: breakfast food with 7% VAT and breakfast drinks with 19% VAT. This is complicated for the guest to understand as we need two breakfast products and also for the breakfast team in the product report. Does anyone have a solution for that or is there a possibility to merge the two breakfast products in one? We know that other PMS make this happen.
3 votes -
Give a warning / pop up when moving a checked-in reservation
When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.
3 votes -
Show spaces where housekeeping staff are working
Option to mark the room, where HSK is currently in. So Front office can see where HSK is currently in and the Manager knows wehere they are (especially if they have more houses / villas or so on one property)
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Very Simple Report by mail
Often employees need just simple information like how much persons are in the house now. For just such a simple qeustions it would be great to email them this information by the report mailing function with a simple mail or better any other messaging system. The excel report is to bulky peoble who just night this simple info stop jusing the excel email report.
3 votes -
Group reservations booker/owner
A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.
3 votes -
URGENT - need to refund a card and it won't give me the option to refund!
the payment tab does not show the three vertical dots to do a refund.
invoice has been rebated and of course you are not allowed to do negative payments.
frankly this is the worst part of mews - rebates and refunds!
booking.com is waiting to refund guest so URGENT matter to solve3 votes -
Use search field to find Availability Blocks
It should be possible to use the search field to find all Availability Blocks by Name, regardless of status or pick-ups
3 votesReview of Mews Search starting and in exploration phase
-
Allow a bookable service to have it's own name in the booking engine, and it's own address details
When managing different bookable services, like we are. It would be helpful if you can show the name of the bookable service on the booking engine. As it can get confusing for guests to see the hotel's name on top when booking the apartments they manage under a different name across the street.
Or, like us, when you manage multiple small properties in a single Mews environment, each with it's own name and address.
On that note, being able to set a different address per bookable service would be great! In the transition to bookable services, this would be a…
3 votes -
Product count
The product report does not show all products sold in one view. For example breakfast. We have to open 2-3 reports to show the total amount of breakfast sold. We need one overview of all products sold, not many overviews.
3 votes -
Marketing Source reporting
We would like to track enquiry source far better than the system is able to now. We currently only have origin of booking however this currently tracks 'how' the guest booked - not 'how they heard about us'.
As with many companies a significant amount of marketing spend it allocated to social media - there for to track conversion more closely is key.
If a new tab for Enquiry Source/Marketing is not an option are we able to add 'Social Media' to the 'Origin' criteria?
3 votes -
multirate
Multirate functionality which allow clients to combine different rate plans
3 votes -
Make the line between roomtypes ticker
It would be great if the line between 2 room types could be made ticker.
Now it's sometimes difficult to distinguish the line between 2 rooms.3 votes -
Housekeeping Prioritisation List
Ability to allocate the specific rooms in order of cleaning priority
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
Action Log Invoices
It would be more efficient to be able to see if an invoice is sent, through the action log of the invoice itself, rather than going to ''mail'' and setting all the filters. Sometimes debtors claim that they did not receive their invoice, this would be an easy way to check this.
3 votes -
show quantity on the invoice PDF
If a guest stays several night we would like the PDF to include the quantity and unit price.
The MEWS invoice only shows the total at line level, then the guest must divide the line sum by qty of night to find the rate/unit price3 votes -
automatic confirmations (to Agoda) shouldn't include the rate
We noticed that the rate gets confirmed in the automatic replies to Agoda bookings. This is not correct as it is Agoda who collects payment from the guest and pays us minus commission. So it gives confidential information to the guest, which shouldn't happen.
We haven't checked the other OTAs if it does it there as well.3 votes
- Don't see your idea?