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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. grössere/kompaktere Ansicht des Zimmerplans auf dem Bildschirm, besser Farbabgrenzung(z.B. 2 Monate angezeigt, aber man sieht trotzdem noch jeden einzelnen Tag) Beispiel: Protel Zimmerplan

    2 votes

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  2. Different email templates (confirmation/ prestay++) for different seasons

    Situated in the middle of the mountains of Norway we run very differently summer and winter. Mews is great with giving the customers helpful information before the stay which makes it much easier for us at the reception. But: we need to re-write the templates two - three times per year, adjust them to winter info/ summer info/ autumn info.
    Maybe this is special for us, but I wonder if not also bigger hotels could think of adjusting pre-information to seasons like x-mas and summer breaks.
    I was looking forward to the…

    2 votes

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  3. It would be helpful to be able to work with a date when adjusting the price of products, e.g. City Taxe valid until date xx.xx.xxxx CHF.... from date xx.xx.xxxx CHF ... valid. City taxes are legal requirements that can change from time to time.

    2 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  4. Allow user the ability to deactivate space category when needed

    2 votes

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  5. hi,
    some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?

    2 votes

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  6. Add additional features to the graph, allowing users to see future projections about occupancy directly on the dashboard. It typically displays only the current week (7-day).

    2 votes

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  7. The guest can check in at kiosk even if the balance is 1.000 DKK - due routing rule. Company has a) guest who always get sent a bill to company and b) guest who needs to pay themselves at the hotel. The host gets the room amount back to guest profile from company, but the kiosk do not ask the guest to pay. So the guest check in and out without paying.
    Here: The kiosk should see the balance for asking payment.

    2 votes

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  8. What's the point of offering a breakfast, or a drink or anything else to a guest and not being able to see it on the invoice or the products report ?! Please make anything charged at 0€ visible !!! Thank you

    2 votes

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  9. We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…

    2 votes

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  10. Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.

    Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…

    2 votes

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  11. So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.

    My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?

    2 votes

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  12. It would be helpful to see the the balance of the reservation in the reservation overview

    2 votes

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  13. Possibility to enable the use of specific Counters and Fiscal Printers only for some users/roles.

    Currently, the user must manually select the counter for the bill and the fiscal printer each time a document is issued. This leads to errors and makes issuing corrections very time-consuming. By allowing the assignment of which counters and fiscal printers a user or role is authorized to use, the overall user experience would be significantly improved.

    2 votes

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  14. Proposal: Standardization of Reports

    Inconsistent Data Presentation:
    Reports are currently displaying different data sets.

    Varying Criteria:
    Not every report uses the same criteria to present data, leading to discrepancies.

    Divergent KPIs:
    As a result, each report shows different key performance indicators, depending on the data and criteria used.

    Risk of Misinterpretation:
    These inconsistencies can lead to confusion and may result in misleading statements or incorrect insights.

    Harmonized Reporting:
    My goal is to harmonize all reports so that every report shows the exact same data. Since all the data originates from the same source, there should be no discrepancies between reports.

    2 votes

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  15. We need the possibility to create a deposit on an availability block even if there is no reservation been picked up yet from the block.
    Often groups pay already a deposit but do not know the amount of reservations that need to be picked up, yet that deposit still needs to be posted somewhere.

    2 votes

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  16. Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.

    2 votes

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  17. i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.

    Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.

    In short, we need to:

    Provide access for clients to retrieve their invoices themselves.
    
    Include tax numbers everywhere and show a detailed breakdown of the taxes.
    
    Automate invoice delivery: when a client makes a reservation, they should receive either a link to
    2 votes

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  18. It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.

    2 votes

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  19. Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.

    2 votes

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  20. Maintenace - all columns in TASKS are Sortable = Dropdown menu
    Could you enable column sorting (e.g., by "Name,")? This would help us organize tasks, such as sorting hotel rooms in ascending or descending order.
    Would appreciate your feedback on possible solutions. Our previous sytem had this and we m,iss this feature a lot.

    2 votes

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