2178 results found

1. Inform users that there is an employee assigned to a floor.

   When you unassign an employee from a space assigning a new one overrides the previous employee. Please add signal before you assign an employee to a room/floor which is already assigned to someone else.

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   1 comment  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. % visualisation on booking window

   On the booking window graph - is it possible to get this data by % rather than revenue amounts? eg - I want to see what % of all my bookings fall with the 1-6 day window, its hard to get an accurate picture with the revenue

   3 votes

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

3. Created vs consumed

   Would be great if there was an option to not display the created date on the invoice but the consumed date instead.

   3 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminWendy Tapia (Senior Product Manager, Finance, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

4. When transfering items from an invoice to another guest the cursor should immediately be placed in the box so we can start typing.

   When clicking 'transfer/other guest' the cursor should just immediately be placed inside the box so we can type the name.
   This way you can immediately start typing and looking for the name or paymaster.
   Right now it's a hassle to have to click again just to start typing.

   Perfect example: go to google.com and voila you can just type whatever you want to look up.
   Can you imagine having to click the box again to actually start typing? Simply unnecessarily inefficient.

   3 votes

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   1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Painful photos uploading

   The way we upload photos today in space categories is... archaic. One photo at a time, no tags, no way to describe the photo. The way you move photos order is also not efficient.

   For a company like ours who has sometimes 50 photos per chalet, it's a nightmare :)

   Please build a real "media section", where you can upload as many photos / videos as you want in one time. You could add tags and description for each photo / video.

   3 votes

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   0 comments  ·  Space management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. OGM numbering

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if the invoice number gets reset each year, you could have the same reference for different transactions. To prevent this scenario you could put the current year in the first 2 digits and use the rest for the invoice number.

   The last 2 digits form the control amount: this is the modulo 97 of the first 10 digits. So 0909337554 gets divided by 97 and the rest will be the last 2 digits: 93
   There are 2 exceptions:
   • if module 97 is zero, 97 is used
   • if module 97 only consists of 1 digit, an extra 0 is padded to the left
    
   3 Use in a PMS
   • This OGM reference should be automatically created when an invoice/bill is created and stored in the database.
   • This field should be at all times printed on the invoices (below example from winner😊)

   • This field should be available for accounting interfaces for Mews in the connector api function Bills/getAll:
   o either in the Bills section:

   o or in AccountingItems section (type Payments):

   OGM issue
   1 What is an OGM
   OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
   This reference is used by the hotels to process the bank payments automatically

   2 Structure
   If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

   The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
   Of course if… more

   3 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Charge deposits

   Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

   3 votes

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Create task from space status report

   It would be great if tasks and rooms could be assigned to housekeepers with one action. Instead of switching between "Space Status" page and "Tasks" page.

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   0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Show per room category availability on Analytics

   Show the availability screen on Mews Analytics per room type

   3 votes

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   0 comments  ·  Metrics, analytics and insights  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

   Hello all,

   
   

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   
   

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

    Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

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    0 comments  ·  Space management  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. graph

    We want to have a better graphical chart overview on the main dashboard- for two weeks instead of one week.

    3 votes

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    0 comments  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,

    
    

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    
    

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Suggestion for Time Allocation in Space Category Settings

    In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.

    Example Time Allocations:

    Standard Room: 20 minutes
    Junior Suite: 45 minutes
    Shared Dormitory with 6 Beds: 1 hour

    Benefits of This Feature:

    Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads.
    Performance Monitoring: By linking this feature to the Activity Report, managers could track how individual housekeepers perform against the expected cleaning times for each space category. This insight can help identify high performers or staff members who may need additional training or reassignment.
    Operational Transparency: Provides a clear framework for staffing and scheduling, making it easier to justify resource allocation and plan for peak periods or unexpected demand.
    Improved Reporting: A direct integration with existing reporting tools, such as the Activity Report, could enable real-time tracking and historical analysis of cleaning efficiency across all space categories.
    This feature would be an excellent enhancement for overall housekeeping operations, driving better decision-making and operational efficiency while maintaining service standards.

    In housekeeping operations, efficiency and planning are key. Currently, housekeepers rely on a “fixed” amount of time per space, depending on the category, features, and other variables. To streamline this process, it would be highly beneficial to introduce a dedicated field within the Space Category settings for allocating the average time required to clean each space type.

    Example Time Allocations:

    Standard Room: 20 minutes
    Junior Suite: 45 minutes
    Shared Dormitory with 6 Beds: 1 hour

    Benefits of This Feature:

    Enhanced Planning: Housekeeping managers can better allocate staff and resources, ensuring optimal coverage during busy periods and more balanced workloads.
    Performance… more

    2 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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13. Top/Frequent Guest Report

    Would be very useful to have a report in Mews that lists our hotel's most loyal guests, who have stayed/spent the most. This would make it easier to identify the guests e.g. for recognition purposes.

    2 votes

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    idea to upvote  ·  0 comments  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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14. Refund permission

    Modify user permission (Charge Cards online) - It would be good to have our Reception team be able to take payments but not process refunds. This should be done by Management only.

    2 votes

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    idea to upvote  ·  0 comments  ·  User management  ·  Delete…  ·  Admin →
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15. Responible person

    It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.

    2 votes

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    idea to upvote  ·  0 comments  ·  User management  ·  Delete…  ·  Admin →
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16. Add space and rate information to accounting report export

    Accounting report: When I generate the accounting report view in detail and export it on excel, We want to be able to see the space in the excel associate the the transaction. The hotel want to be able to have the rate per date for accounting system.

    2 votes

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    idea to upvote  ·  1 comment  ·  Reports and dashboards  ·  Delete…  ·  Admin →
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17. Mews App: Filtering "Service" on the Spaces Page should automatically reflect in "Assign" Page

    It can be cumbersome to filter further on the "Assign" Page (hand icon) when a client has already filtered the service on the "Spaces" Tab (house icon), especially for the number of Spaces we still have to go through in order to select the correct space per that service. Somehow, ALL the spaces are still listed regardless of the filtered services.

    2 votes

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    idea to upvote  ·  1 comment  ·  Space management  ·  Delete…  ·  Admin →
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18. Audit Logs: Reinforce and Increase Admin Access

    IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).

    2 votes

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    idea to upvote  ·  0 comments  ·  User management  ·  Delete…  ·  Admin →
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19. Events booking engine before accomodation
    2 votes

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    idea to upvote  ·  0 comments  ·  Event management  ·  Delete…  ·  Admin →
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20. Automatically assign a task when a product is added

    Our operations and guest experience would be so much smoother if tasks were automatically assigned to a specified department when a product is added! Product options currently only automatically assign tasks if a product is added during online check-in. This should be an option when a product is added during any step of the guest journey - either by the guest or by the reservations specialist.

    2 votes

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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