1944 results found
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invoice notification email
The possibility to have a notification when an invoice sent automatically has failed or resulted in Dropped/Bounce. This would allow to be able to track if the invoices are correctly received by the guests/companies.
1 vote -
Time -Line DATE is in a confusing alignment
View of the time line to be improved. The date row shows the date in the left of the cell which and it is above the previous night reservation column. This confuses the the viewer. the date should be either in the middle of the cell or to right of the cell.
1 vote -
Add an "Early Arrival" / "Arrived" Guest Status
Currently, guests can only be marked as Checked In once their room is ready. There is no way to indicate that a guest has already arrived at the hotel and is waiting for their room.
It would be useful to add an "Arrived" or "Early Arrival" status that can be selected before check-in. This would give front desk teams a clear overview of which guests are already on property, help prioritize room readiness, improve communication between departments, and provide more accurate arrival data without affecting the check-in process.
1 vote -
Feature Request: Flexible Legionella & Vacant Dirty Scheduling to every 3 days
After 3 days of vacant dirty, rooms get really dusty, develop a bad odor, spider webs created all over and white bed sheets get stained with dust and dirt particles from the ventilation. Operation wise, this is not conducive nor does it portray the kind of hospitality service we envisage. That being said, I ask that you make the legionella settings more flexible so we can set the number of days as we want and that we set MEWS to put rooms on dirty every 3 days, rather than 7 days. More also, the current legionella settings can be maintained…
1 vote -
Get notified when a guest cancels a reservation
Would like to recieve an email or task or notification (or a choice of notification) when a guest cancels their accommodation booking.
This is so we can reach out and confirm as well as ask why(for tracking purposes) as well as refund their deposit, rather that the guest having to reach out to us first (for guest experience)1 vote -
Verstuur hotel melding bij annulering
Graag weer een e-mail of melding laten versturen aan gebruikers/hotelreceptie wanneer een reservering geannuleerd is. Gasten kunnen nu zelf reserveringen annuleren, maar we krijgen er geen melding van. Waardoor extra geboekte zaken (zoals tafelreservering, massages etc.) niet bekend zijn dat deze ook geannuleerd moeten worden. Dank!
1 vote -
Spanish DNI not recognized in online check-in
online check-in is not recognizing Spanish DNIs as Spanish documents: the "Country of issue" field stays blank, causing the support number to be wrongly loaded into the "Document number" field.
Workaround required for every check-in: manually select Spain as country of issue, delete the wrong number from the document field, then manually enter both the support number and DNI number in their correct fields.1 vote -
Action log details
here is a recommendation for your team, maybe we need to add and the ACTION LOG who made keys, or how many keys were made, and change the language from "confirmed" to "checked in" on the action log, you can share that with your team, we can not see who makes keys and when or what times, and having to read the whole lines of words to see the room was confirmed would be much easier if it says checked in.
1 vote -
Allow properties to define a daily cut-off time for same-day reservations
Allow properties to define a daily cut-off time for same-day reservations
Many properties using Mews do not operate a 24/7 reception. Our guesthouse, for example, accepts check-ins only until 10:00 PM, yet Mews continues to allow guests to make same-day reservations until midnight.
At the moment, the only automated solution is to use Zapier with webhooks. Zapier is an excellent product, and I understand why Mews offers this integration. However, many properties only need this one simple function. It is difficult to justify purchasing an additional automation platform—sometimes together with a higher Mews subscription—just to stop same-day bookings after a…
1 vote -
Consumption date for POS receipts appearing on the billing window
We would need the consumption date appear in the billing window. This helps us to know which consumptions we have to root to different billings since we have a lot of monthly billings.
1 vote -
Allow cancellation costs to reflect only the final cancelled stay after reservation amendments
We would like the cancellation cost calculation to reflect only the final version of a reservation at the time it is cancelled, rather than including cancelled nights from previous amendments.
Currently, if a reservation is modified several times before being cancelled, the cancellation cost report includes all cancelled nights associated with the reservation history. This makes the report difficult to interpret and does not reflect how many hotels manage cancellation fees in their daily operations.
We would like to have one of the following options:
A setting to calculate cancellation costs based only on the final reservation before cancellation.
Alternatively,…1 vote -
Weekly bookable service
A weekly bookable service for long term rentals who do service by the week but not by month.
1 vote -
Edit the maximum number of rooms bookable on the property's own booking engine to the value the property wants
Edit the maximum number of rooms a guest can book at one time on the property's own booking engine to match the property's preference
1 vote -
affichage du calendrier
Serait il possible d'avoir le choix de l'affichage des numéro de chambre dans le calendrier? en effet celles ci sont affichées par groupe de chambres de même catégorie. Pourrait on choisir de les afficher par numéro de chambre et avoir ainsi une liste de numéros qui se suivent... plus pratique pour gérer par exemple les chambres communicantes quand elles sont de 2 catégories différentes. plus pratique également pour avoir un visuel ,dans le calendrier, d'un étage complet.
1 vote -
Non- Yieldable Rates
Need a configuration option on rate plans to allow them to ignore house level restrictions, like how a corporate LRA rate needs to operate.
1 vote -
Guest communication for multi- room bookings
We are an unstaffed property, so any gap in guest communication is a real concern.
Lately we noticed issues around multi-room bookings and messages that are sent out along.
In the setup as is, Mews sends a single confirmation for the group rather than one per reservation — which is why the guest only sees confirmation details for one of the rooms, so they cannot manage to check in without assistance.Suggestion: Review the setup of mail templates in "Guest Experience", making sure that every single booking receives all the details neccesary for check-in, even if they are part of…
1 vote -
farbliche kennung
Sehr geehrtes Mews-Team,
wir arbeiten sehr gerne mit Mews, vermissen jedoch im stressigen Rezeptionsalltag eine wichtige visuelle Hilfestellung, die wir aus unserem vorherigen System (HS3) kannten: die farbliche Gestaltung der Reservierungen nach ihrem Zahlungsstatus.
In HS3 waren die Buchungen auf dem Zimmerplan nicht nur nach dem Check-in-Status unterteilt, sondern zeigten auch direkt die Abrechnungs-Situation an. Auf einen Blick war sofort ersichtlich:
Gast ausgecheckt / erfolgreich bezahlt
Gast eingecheckt / ausstehende Zahlung
Gast ausgecheckt / Rechnung noch offen (wichtiger Warnhinweis!)
In Mews müssen wir aktuell jede Reservierung einzeln öffnen und das Billing kontrollieren. Besonders bei großen Abreisewellen kostet das viel Zeit…
1 vote -
Guest classifications in Product Checklist
We would like to add the feature where the classification of a guest is also visible in the product checklist. When we have a VIP or Important guest, and they come for breakfast, we want to see this directly in the checklist. This way we can give them a different treatment than other guests.
1 vote -
color blind
To make it more accessible for people with color blindness, I would like to suggest a design improvement for the Housekeeping Status on the Mews timeline.
The green (Inspected) dot and the blue (clean) dot are difficult to differentiate. Thank you!1 vote -
shared reservation
It would be nice to have the share reservation option.
It means that, if we have 2 reservations in 2 different spaces - in case the hotel has big suites or villas and the guest request to upgrade the orginal room to one of the biggest and eventually share the same one, it would be nice to combine this two reservations in one space in order to free the others which will remain empty with the possibility to resell it1 vote
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