1997 results found

1. See all reservations for a specific unit when that unit is selected

   When clicking on a specific unit, there is a section where you can see all the OOO that are scheduled for that unit and any future OOO scheduled as well. It would be nice to also be able to see what future reservations are scheduled for that unit, in the event we need to see which unit is available for an extended stay booking far out on the calendar.

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   0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  Aldair responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

2. show only "vacant inspected" and "vacant clean rooms" when allocating arrivals

   At the moment, when you need to allocate the rooms for the arrivals of the day, the display bar shows you ALL the rooms, even those that are out of service, occupied, or reserved. Which doesn't make any sense because there is way too much scrolling up and down to find a "vacant inspected room"

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   idea to upvote  ·  Aldair responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Allow people without Mews account to access Mews Analytics

   This idea is about allowing people to access Mews Analytics without having access to the rest of the system. This could be used by external partners of the group or property.

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   0 comments  ·  User management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. add self-isolation as a purpose of stay

   we would like to have another purpose of stay called "self-isolation" please

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   idea to upvote  ·  Aldair responded

   Hi Simone,

   Thank you for sharing your idea with the Mews Community. This idea has been set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

5. able to change font to bold in tasks

   it would be good if certain words or phrases could be highlighted in a task or made to bold font so that it stands out in the message.
   Especially important as tasks can not be linked to an arrival or departure date or set up as a recurring task (i.e. every week on a monday)

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

6. Approved company accounts for invoicing

   In some properties, invoices should only be issued to companies/TA's that have been approved by headoffice (as its risky to issue invoices to some companies, who have a bad payment track record).

   Currently we have a right "issue invoices", but this does not take into account whether that account is able to be posted against, and will allow users to close any invoice against that company, creating a risk that clients will not pay their invoices. This is quite common in our industry.

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   1 comment  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

7. Ad a note on a credit nota

   My accounting is asking me to ad a nota on our credit nota.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

8. Count in Bill as package shows the breakdown of fees

   Currently on the bill, when you bill as package the count will show "1x the total amount" of the product or service.
   This count should show breakdown of the fees and then in the total column there should be the total amount.
   ie. 1x100€ + 1x120€ + 1x100€ in the count and 320€ in the total.

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Exclude companies in the Bills & Invoices overview

   Bills & Invoices has an option to search for company's open bills, but sometimes I wish I could exclude a company from the current list of open invoices view. For example, we know that Booking.com send us the money for the open bills, so excluding those invoices would help to have a better overview of the actual invoices.

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   0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Add turnaway reason in reservation screen

    On the reservation screen, if the reservation is not saved (guests changed his mind for a reason) I want to be able to enter a turnaway reason: Price too high, room type not available...

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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11. Can we have unique "favicons" to help distinguish between MEWS.li and help.MEWS.com?

    Currently the favicons in the browser tabs look the same for these two sites, which makes navigating between multiple tabs longer than it should (say you have 2 help pages open and 2 MEWS tabs - jumping between them can be tedious since the tab (fav)icons are the same.

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    idea to upvote  ·  Aldair responded

12. Configuration setting which allows us to Swop number of adults in reservation screen van low to high

    Configuration setting which allows us to Swop number of adults in reservation screen van low to high.
    By default its set to highest number of users, while our business services predominantly 1 persons in dorm types.
    We notice many wrong bookings are made, since its set by default on 1.

    Could we please get a choice on whether we display 1 adult before 2 adults.

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    idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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13. Add reservations states to space assignment form

    I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

    Please may you add the filters for example dirty departed and departing in space assignment form.

    2 votes

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    0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

14. OGM numbering

    OGM issue
    1 What is an OGM
    OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
    This reference is used by the hotels to process the bank payments automatically

    2 Structure
    If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

    The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
    Of course if the invoice number gets reset each year, you could have the same reference for different transactions. To prevent this scenario you could put the current year in the first 2 digits and use the rest for the invoice number.

    The last 2 digits form the control amount: this is the modulo 97 of the first 10 digits. So 0909337554 gets divided by 97 and the rest will be the last 2 digits: 93
    There are 2 exceptions:
    • if module 97 is zero, 97 is used
    • if module 97 only consists of 1 digit, an extra 0 is padded to the left
     
    3 Use in a PMS
    • This OGM reference should be automatically created when an invoice/bill is created and stored in the database.
    • This field should be at all times printed on the invoices (below example from winner😊)

    • This field should be available for accounting interfaces for Mews in the connector api function Bills/getAll:
    o either in the Bills section:

    o or in AccountingItems section (type Payments):

    OGM issue
    1 What is an OGM
    OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
    This reference is used by the hotels to process the bank payments automatically

    2 Structure
    If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

    The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
    Of course if… more

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

15. Sería muy interesante que se pudiesen mover las reservas aún después de haber hecho el check in sin necesidad de partirla
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

16. Rooms with checkout on same day must be near to each other (good for effektive Housekeeping)

    Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

17. Creating Invoices for external clients

    When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it. Saving us time and Pam will be very happy with you guys.

    When creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this is obviously incredibly time consuming. The request will be to please add that number automatically to the billing section without having to copy and paste it.… more

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    idea to upvote  ·  Josef Lapka responded

    Review of Mews Search starting and in exploration phase

18. Collapse exactly-offsetting bill lines on printed folios

    Problem:
    When restaurant staff split a table bill across covers, our POS sends the full order state to Mews as signed line items — the original sale as positives, then negatives for every item reallocated to the other covers. The connector passes these through unaltered to preserve line-by-line reconciliation with the POS fiscal log.

    The result is that one guest's folio receives the entire table's order and then credits removing everyone else's food. A recent two-item POS receipt arrived in Mews as 19 bill lines: charges, then credits, netting to the correct amount. Wine, mains and sides belonging to other diners all appeared at full price on one guest's bill before being taken back off.

    Nothing is wrong financially — every check reconciles to the penny and no guest has been mischarged. It is purely how the folio reads, and guests query it.

    This is worse for long-stay properties. Our guests receive a consolidated monthly invoice, so these lines accumulate across a whole month on the same document rather than disappearing at checkout. Around one in five room-charged restaurant checks is affected. Any Mews property running a POS integration where staff split table bills will see this, and it bites hardest for long-stay, serviced-apartment and senior-living operators.

    Solution:
    Add an option to collapse exactly-offsetting bill lines on the printed bill or invoice — where the same product is posted at a value and reversed at the same value within one order — while leaving both entries fully intact in the ledger, the accounting export and all reporting.

    A rendering change only. Nothing netted, suppressed or removed from the accounting data, so the audit trail between POS and PMS is unaffected.

    Problem:
    When restaurant staff split a table bill across covers, our POS sends the full order state to Mews as signed line items — the original sale as positives, then negatives for every item reallocated to the other covers. The connector passes these through unaltered to preserve line-by-line reconciliation with the POS fiscal log.

    The result is that one guest's folio receives the entire table's order and then credits removing everyone else's food. A recent two-item POS receipt arrived in Mews as 19 bill lines: charges, then credits, netting to the correct amount. Wine, mains and sides belonging to other… more

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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19. Facture proforma

    Une facture proforma ne devrait pas mentionner le numéro de la chambre/appartement. En effet, ce document est souvent émis au moment de la réservation mais l'affectation de la chambre peut changer avant l'arrivée du client et certains (notamment des habitués) ne comprennent pas pourquoi la chambre finalement attribuée est différente de celle mentionnée sur la proforma.

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Edit…  ·  Delete…  ·  Admin →
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20. Advanced filters for company search Erweiterte Filtermöglichkeiten bei der Firmensuche

    Problem:
    The company field in the guest profile is very useful, especially because the selected company is saved to the guest profile and can automatically be suggested when creating an invoice.

    However, the current company search becomes very difficult to use when a large company has many different locations and addresses.

    For example, Carl Zeiss has numerous locations and therefore many different company entries in Mews. Searching only for "Carl Zeiss" results in a very long and confusing list. We therefore spend a significant amount of time finding the correct company/address.

    Adding additional keywords can sometimes improve the results, but the search is still not very effective. For example, even when searching for "Carl Zeiss Wetzlar", many unrelated addresses can still be displayed.

    Suggested improvement:
    If the desired company cannot be found easily, Mews could provide an option such as "Apply additional filters" below the search field.

    This could open a small additional filter window where users can narrow down the company search by:

    City
    Postal code
    Country
    Street
    Company name

    For example:

    Company: Carl Zeiss
    City: Wetzlar
    Postal code: 35578

    This would make it much easier to find the correct company entry without having to manually search through a large number of similar results.

    Impact on Guest Experience:
    This is not only an operational issue for the hotel team, but can also directly affect the guest experience. We often need to select or verify the company during check-in because guests may request their invoice immediately upon arrival, for example because they need to take the invoice with them or submit it to their company.

    If the correct company has to be found among dozens or hundreds of similar entries, this can significantly slow down the check-in process and create unnecessary waiting time for the guest.

    A more powerful company search with additional filters would therefore save time for hotel employees while also making the check-in process faster, smoother and more professional for guests.

    Also: there shold be an option for Create new Company Profile on the Guest Profile

    Problem:
    Das Firmenfeld im Gastprofil ist grundsätzlich sehr hilfreich, insbesondere weil die ausgewählte Firma im Gastprofil gespeichert wird und bei der Rechnungserstellung automatisch vorgeschlagen werden kann.

    Allerdings wird die aktuelle Firmensuche sehr unübersichtlich, sobald ein großes Unternehmen über viele verschiedene Standorte und Adressen verfügt.

    Ein gutes Beispiel ist Carl Zeiss. Das Unternehmen hat zahlreiche Standorte und dadurch auch viele verschiedene Firmeneinträge in Mews. Wenn man lediglich „Carl Zeiss“ eingibt, erhält man eine sehr lange und unübersichtliche Liste. Dadurch verlieren wir viel Zeit damit, den richtigen Firmeneintrag bzw. die richtige Rechnungsadresse zu finden.

    Die Eingabe zusätzlicher Suchbegriffe kann die Ergebnisse teilweise etwas verbessern. Allerdings funktioniert die Suche auch dann nicht optimal. Wenn man beispielsweise „Carl Zeiss Wetzlar“ eingibt, werden weiterhin zahlreiche nicht relevante Adressen angezeigt.

    Mein Verbesserungsvorschlag:
    Wenn der gewünschte Firmeneintrag nicht direkt über die normale Suche gefunden werden kann, könnte Mews eine zusätzliche Option wie „Weitere Filter anwenden“ anbieten.

    Dadurch könnte sich beispielsweise ein kleines zusätzliches Fenster öffnen, in dem man die Firmensuche genauer eingrenzen kann, zum Beispiel nach:

    Stadt
    Postleitzahl
    Land
    Straße
    Firmenname

    Zum Beispiel:

    Firma: Carl Zeiss
    Stadt: Wetzlar
    Postleitzahl: 35578

    Auf diese Weise könnte der richtige Firmeneintrag wesentlich schneller gefunden werden, ohne dass man eine große Anzahl ähnlicher Ergebnisse manuell durchsuchen muss.

    Auswirkung auf die Guest Experience

    Das Problem betrifft nicht nur die internen Abläufe und den Zeitaufwand für die Mitarbeiter, sondern kann sich auch direkt auf die Guest Experience auswirken.

    Wir müssen die Firma bzw. die Rechnungsadresse häufig bereits während des Check-ins auswählen oder überprüfen, da Gäste beispielsweise ihre Rechnung direkt bei der Anreise mitnehmen möchten oder diese anschließend bei ihrem Unternehmen einreichen müssen.

    Wenn der richtige Firmeneintrag zwischen Dutzenden oder sogar Hunderten ähnlicher Einträge gesucht werden muss, kann dieser Vorgang den Check-in deutlich verlängern und zu unnötigen Wartezeiten für den Gast führen.

    Eine leistungsfähigere Firmensuche mit zusätzlichen Filtermöglichkeiten würde daher nicht nur Zeit für die Mitarbeiter sparen, sondern gleichzeitig den Check-in schneller, reibungsloser und professioneller für den Gast gestalten.

    Problem:
    The company field in the guest profile is very useful, especially because the selected company is saved to the guest profile and can automatically be suggested when creating an invoice.

    However, the current company search becomes very difficult to use when a large company has many different locations and addresses.

    For example, Carl Zeiss has numerous locations and therefore many different company entries in Mews. Searching only for "Carl Zeiss" results in a very long and confusing list. We therefore spend a significant amount of time finding the correct company/address.

    Adding additional keywords can sometimes improve the results, but… more

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