Skip to content

Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1997 results found

  1. seasonal base price and room type offsets. currently, there is only 1 roomtype offset allowed in the base price configuration. we have different roomtype differentials/offsets throughout the year and i would like to be able to schedule different offsets for specific date ranges at a time.

    for example, a king roomtype is +$5.00 from the base roomtype in the default season (but i would like to have it increase to +$10 from the base roomtype from May-October during my peak season). currently, that functionality does not exist and we have to update as we go (and not in advance)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Serait pratique l’ajout d’un rapport ou d’un log historique permettant de suivre/ vérifier l’évolution des prix d’un tarif dans le temps.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. currently you cannot select a date which isn't allocated to the selected month, even though the days are visible.
    This is something that takes away 1-2 Minutes a day when all other UIs I have seen in the last 10 years allow me to select, say, the second of August even though July is currently selected.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. The product checklist is being used as the breakfast list in the morning; however, there isn't an option to show actual group names. This would be immensely helpful to allocate tables in the morning correctly.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Hostels measured by beds sold need beds sold and accommodation revenue broken down by travel agency, while keeping the occupied-beds criterion

    Request: Align the bed-count criterion in the Reservations and the Manager reports so both reports count the actual number of beds (not the number of reservations). This would let bed-based properties break down beds sold and revenue by travel agency while keeping a consistent, correct bed count across reports.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. It would be great to auto populate the name/initials of the staff person entering a note into a guest's properties notes field so the team knows who created the note/communicated with guest.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Wieso schafft es Mews nicht nach Eingabe der Plz. den ( oder die jeweiligen ) dazugehörigen Ort aufzuführen.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Angebote, bzw. Bestätigungen werden zu lange und zu unüberscichtlich, wenn z.B. eine Gruppe für 3 Tage 15 Zimmer bucht mit Frühstück. Da wird jeder Tag mit Frühstücksanteim zum jeweiligen MwStsatz aufgefürht. Viel zu lange und zu übersichtlich. Da würde es doch reichen wenn die Postion Frühstück ( unterteilt nach Speisen und Getränkeanteil ) in einer Position angezeigt würde und das dann mal 3.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Would be helpful, especially for regular guests, so that after changing the last name, you can still see the name of the past.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. We are operating a hybrid property (long- and short-stay)
    All spaces are offered as long-stay, and some of them also as short-stay.
    Every now and then we need to move a space to be offered as short-stay, but the problem is that we cannot remove them from short-stay service once we added them there. This brings a lot of discrepancies in our daily operations and reporting.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. We would like to see the chargeable period for an early check-in limited to f.i. 2 hours.

    The reason for that:
    We have an early check-in fee of €15 applied.
    But recently, a guest with a booking for date x checked in via our Kiosk in the night of x - 1 to x, at 2:00pm. He was able to check in by just paying the fee of €15, meaning he had an extra night for €15.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. When entering names in a group, the costs should NOT move to different invoices. It is a group, so all costs need to stay on the Paymaster. We are moving the charges so many times, it is ridiculous. When group, costs are grouped.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Reservation Notes should log agent name along with time & date.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Customizable Reports thats saved with required parameters so you can easily run every time you require.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Cutting a key after manually checking in a reservation before this reservation's scheduled arrival time retains scheduled arrival time rather than actual, which is good in case one wants to hand over the key but not give access to the room before official time (f.ex. if guest has declined to pay early check-in fee). If one wants to grant early check-in nonetheless, or a fee has been agreed, it would be good if there was a button for staff to confirm that key creation must substitute ActualStartUtc for ScheduledStartUtc

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. It was previously possible to see the payment status when clicking on the 'Details' tab while checking the reservations report. It would save time as it would not be necessary to open the reservation via 'Manage' which then defaults to the beginning of the report.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. 💡 Descripción / Resumen

    Actualmente, las automatizaciones en Mews Operations están muy enfocadas en la facturación. Solicitamos la posibilidad de crear reglas y automatizaciones operativas desencadenadas por acciones específicas de los usuarios, concretamente al crear o asignar bloqueos de uso interno.

    ⚙️ Detalle de la funcionalidad

    • Ubicación: Línea de tiempo → Añadir Uso interno → Notas (o gestión general de reservas)

    • Disparador (Trigger): Cuando un usuario concreto (o un rol de usuario específico) cree o ponga un bloqueo de Uso interno

    • Acción automática: Añadir automáticamente un texto predefinido o personalizado en el campo de Notas

    🎯 Valor para el negocio…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Booking.com reservations received via Siteminder cannot always land with correct age categories. For example if you set 0-2 year olds as an ‘infant’. For SiteMinder, ‘Infants’ should use code value = 7 but Booking.com only send two codes to Siteminder (code 10 = adult and code 8 = child) therefore Siteminder cannot tell Mews that there is an infant within the reservations. The Channel Manager logs should read the age listed on the xml as well as the AgeCategoryCode.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. We would like Mews to support predefined notes at the travel agency and company level. These notes would be automatically added to reservations linked to the corresponding agency or company.

    While company mappings and automated billing rules are already available, automatic reservation notes would provide clear operational instructions to front desk teams, helping them quickly identify specific procedures and invoicing requirements for each booking.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. In Action logs area, actions done by Central Users are not tracked. Considering that Central Users are also administrators of all properties, it is a significant issue that there is no visibility into the changes they have made.
    We ask to include actions made by Central Users into action log.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?