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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2189 results found

  1. I am in need of a revenue report by rate groups. Maybe someone already has a tip for me? Otherwise it is a big wish to create this report for us.

    2 votes

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  2. Currently, Mews only sends emails to the notifiable reservation sources are "Booking Engine", "Channel Manager" and "Commander.
    It doesn't happen for reservations created via API.
    We would like to add this source and receive notifications about reservations created via API.

    2 votes

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  3. Consider adding a Sorting filter where the rates can be grouped by Type, Voucher, or Segment when researching or managing rates. It would be helpful to also have these columns visible for that purpose.

    Perhaps also add the possibility (later on) to apply bulk-modifications per these groupings.

    2 votes

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  4. Create multiple footers/templated for invoices and being able to select the correct template before closing and sending the invoite

    2 votes

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  5. Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.

    2 votes

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  6. In Spain, where I reside, it is mandatory by law for an invoice to include a passport or ID to be valid. Currently, when a customer enters their passport information into the reservation system, it does not automatically populate on the invoice. This requires manual entry for each reservation, which is time-consuming and prone to errors with all the companies that at least work in Spain.

    Suggested Solution:

    It would be very helpful to have an automatic transfer of the passport information from the reservation system to the invoice field.

    Benefits:

    Improved Efficiency: Reduces manual work and saves time for
    2 votes

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  7. Beim Anlegen einer Steuerungsregel, wäre es cool, wenn man direkt auch ein festes verknüpftest Profil zusätzlich zum Verantwortlichen auswählen kann, welches der Abrechnung hinzugefügt wird. Safe clicks.

    2 votes

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  8. Residents can book their stay with an open end date. Guests are staying for more than 1 year at the same property and instead of offering them an end date and another guest can book the same room, they would like to book it for one guest only.

    2 votes

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  9. 2 votes

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  10. Include all types of blocks in the blockings report. E.G. Out of order and house use, as many properties will use house use as its harder to have clear reporting on.

    2 votes

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  11. Es wäre dringend notwendig eine Möglichkeit zu haben Produkte nur intern vom Gesamtbetrag abzusplitten für die Buchhaltung.
    Beispiel: Zimmerpreis 150 EUR, davon sind anteilig 30 EUR Frühstück. Diese 30 EUR müssten automatisch im Hintergrund abgesplittet werden und in die Buchhaltungskategorie z.B. Food & Beverage gebucht werden ohne das dies für den Gast ersichtlich ist. Derzeit müssen wir ein Produkt aufsetzten und ein Ausgleichsprodukt dafür aufsetzten, damit es korrekt für die Buchhaltung verbucht wird.

    2 votes

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  12. We would like to be able to fill in the housekeeping room status the day before. In case a housekeeping manager has a day off or starts later.
    At the moment it is not possible, because if you click the date to day after they rooms will not been shown for this date as well, but still shows departures and stay overs from the day of today.

    2 votes

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  13. As a hotel, we offer our partners overnight stays as sponsorship for an event.
    We would like to have this payment method among the external payment options.

    2 votes

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  14. Bonjour il faudrait que l'on puisse customiser l'e-mail "commande ajoutée" afin de pouvoir faire figurer les conditions d'annulation du tarif au même titre qu'il est possible de le faire sur l'e-mail "confirmation de réservation" reçu par le client.
    Merci

    2 votes

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  15. If you want to enter a new reservation, all rate groups and rates appear in the availability display. However, the rate window is not wide enough to display all rates. You have to scroll all the way down to expand the display to the right.
    I would like to see this bar for expanding the rate display above the rates window, ie below "rooms".
    This would also make it easier to see how far to the right you have to drag to see the desired rates

    Wenn man eine neue Reservierung eingeben möchte, erscheinen in der Verfügbarkeitsanzeige alle Ratengruppen und…

    2 votes

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  16. Es wäre toll, wenn man bei der wirklich super einfachen Buchungseingabe noch irgendwo die Möglichkeit hätte, eine kurze Notiz für den Gast hinzuzufügen. Wie zB.: Zimmer im Erdgeschoss oder Allergiker-Bettwäsche oder späte Anreise... Der Chat funktioniert ja zunächst nur von der Gastseite aus... Wenn bei uns ein Gast ein Zimmer im parterre oder barrierefrei wünscht, ist es nicht immer eine eigene Kategorie und es wäre hilfreich, auf ein vorheriges Telefonat oder einen Emailaustausch eingehen zu können. Also eine Art "Notizfeld"...

    2 votes

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  17. Currently, the Associated profile's address is visibly compacted on the bill > we believe it is to save space on the header and is presented as follow:

    Adress: Address line 1, Adress Line 2
    City, Postal Code, Country

    However, it would be preferable to keep the "standard billing format" just perhaps make it appear smaller. And, perhaps it can also occupy a bigger space when the customer address is not completed so the standard below is not lost.

    Furthermore, the standard billing formatting should be as noted below:

    Address:
    Name
    Street #
    Postal Code + TOWN/CITY (same Line)
    Country

    2 votes

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  18. Have you been scared you did a manipulation on production instead of demo? Especially when you started with Mews and everything you looked at was new to your eye? It happened to me a lot, and I thought the blue demo logo maybe isnt big enough... actually if the entire top banner was blue it would be so much easier to identify and remove all doubts about which environment we're working on (for us and for hotels too)!

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Serait il possible d'afficher un total pour chaque département sur les factures des clients.
    Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.

    2 votes

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  20. In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
    As of how it is implemented right now, it could be assumed that no notes are attached to the…

    2 votes

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