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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2193 results found

  1. When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.

    Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…

    2 votes

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  2. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    2 votes

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  3. As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).

    2 votes

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  4. Ability to block exports of the ‘Customer Profile’ report for certain user roles.

    A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.

    2 votes

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  5. Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.

    It is possible to use House Use but this is not taken into account by RMS DUETTO.

    2 votes

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  6. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    2 votes

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  7. It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.

    2 votes

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  8. Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.

    2 votes

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  9. We can see when a user was created but not by who. It would be great to have this information too.

    2 votes

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  10. Bonjour,
    Nous aimerions avoir la possibilité de borner un tarif par occupation.
    Ex: vendre un tarif pour une seule personne
    Cela nous permettrait de vendre des forfaits soirée étape (nuit+PDJ+dîner) pour nos clients corpo.
    Idem, nous aimerions pouvoir borner des produits. Actuellement les restrictions existent uniquement pour les tarifs, or, nous aurions l'utilité d'avoir des restrictions pour les produits afin d'étoffer notre offre produits (ex: box romantique commercialisable uniquement jusqu'à 7 jours avant l'arrivée).
    Merci

    2 votes

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  11. Ich fände es hilfreich, wenn bestehende Verfügbarkeitsblöcke in der Zeitachse mit angezeigt würden. Ich verschaffe mir gerne vor Buchung einen kurzen Überblick in der Zeitachse, was an dem Tag los ist. Wenn man eine Buchung anlegen will, werden die Zimmer aus dem Block als nicht mehr verfügbar angezeigt. Ich sehe, dass einiges verfügbar ist, aber bei Buchung dann nicht mehr. Dann muss ich erst im Verfügbarkeitsblock nachsehen (und auf die Idee kommen, dass es daran liegt), ob dort was hinterlegt ist. Eine andersfarbige Anzeige des Blocks würde sehr helfen.

    2 votes

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  12. More space types for hourly services would be helpful - i'e.: Yoga/Experiences spot

    2 votes

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  13. Mews is implementing many extra ways to secure the user account.
    However, if it happens that a hackers gains access to the Mews system, you are pretty much done.

    All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.

    If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…

    2 votes

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  14. Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  15. Add a pdf printable option to the new in house guest report

    2 votes

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  16. We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
    This would especially be useful for group reservations.
    When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.

    Do you think you could include this option in the near future?

    We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…

    2 votes

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  17. It would be really helpful to get a report of all payments made into a specific date range and linked to reservation in another specific date range as well (for example: list of the deposits paid in 2024 but linked to reservations for 2025)

    2 votes

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  18. Create more options for the product rule creation. There should be an option to select a limit to the amount of each product available in the system to avoid overselling.

    2 votes

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  19. Currently reports can be scheduled to run hourly, daily, weekly, monthly etc.

    It would be helpful to have more options ie. 6-hourly, fortnightly etc. and/or the ability to set a custom frequency for report exports ie. 6AM, 2PM, 6PM to correspond with staff shift times.

    2 votes

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  20. In my previous booking engine, the timeline/grid was a dynamic live thing. You can see real time when potential guests were looking at dates or making a booking. It was a real time indicator of how good a marketing campaign was working. The previous pms also tracked daily visitors to the booking engine real time and updated the daily visitor numbers. This insight was invaluable.

    2 votes

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