2193 results found
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Managing doubtful customers
When we think that a customer is at risk of not paying, we should be able to change their status to ‘Doubtful customer’ so that we can isolate them. If the customer finally settles the debt, then it is reclassified as a normal customer, and if we know that the customer will not pay, then the invoice must be paid using a ‘Loss’ payment method.
Today there is only a ‘Doubtful debt’ payment method, but this closes the invoice directly, which makes it impossible to monitor the intermediate status of customers who are at risk of not paying. Especially from…
2 votes -
Option to block the entry of service charges
When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.
2 votes -
Search function for spaces
As with the rates page, it would be useful to have a search bar for spaces, so that settings can be made more quickly when managing establishments with a large number of spaces, and therefore with several pages (e.g. > 300).
2 votes -
Permission to export the customer database
Ability to block exports of the ‘Customer Profile’ report for certain user roles.
A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.
2 votes -
O/S (out of sale) space status
Having an ‘Out of Sales’ status which blocks the sale over a date period but does not remove it from the inventory.
It is possible to use House Use but this is not taken into account by RMS DUETTO.
2 votes -
Payments methods: Restaurant cheque + Ticket Restaurant card
Add restaurant cheque and meal voucher payment methods in order to :
- be able to manage these payment methods from reception via MEWS and not just from the POS
- be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed2 votes -
Charge per hour for Early Check In / Late Check Out
It would be great if it were possible to set an early check-in and early check-out rate per hour. Currently, only a fixed price can be selected, which limits our ability to charge more for these options.
2 votes -
Benachrichtigung über neue Reservierungen
Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.
2 votes -
Add user creation information to the action log
We can see when a user was created but not by who. It would be great to have this information too.
2 votes -
Restrictions (tarifs et produits)
Bonjour,
Nous aimerions avoir la possibilité de borner un tarif par occupation.
Ex: vendre un tarif pour une seule personne
Cela nous permettrait de vendre des forfaits soirée étape (nuit+PDJ+dîner) pour nos clients corpo.
Idem, nous aimerions pouvoir borner des produits. Actuellement les restrictions existent uniquement pour les tarifs, or, nous aurions l'utilité d'avoir des restrictions pour les produits afin d'étoffer notre offre produits (ex: box romantique commercialisable uniquement jusqu'à 7 jours avant l'arrivée).
Merci2 votes -
verfügbarkeitsblöcke anzeigen
Ich fände es hilfreich, wenn bestehende Verfügbarkeitsblöcke in der Zeitachse mit angezeigt würden. Ich verschaffe mir gerne vor Buchung einen kurzen Überblick in der Zeitachse, was an dem Tag los ist. Wenn man eine Buchung anlegen will, werden die Zimmer aus dem Block als nicht mehr verfügbar angezeigt. Ich sehe, dass einiges verfügbar ist, aber bei Buchung dann nicht mehr. Dann muss ich erst im Verfügbarkeitsblock nachsehen (und auf die Idee kommen, dass es daran liegt), ob dort was hinterlegt ist. Eine andersfarbige Anzeige des Blocks würde sehr helfen.
2 votes -
More space types for hourly services
More space types for hourly services would be helpful - i'e.: Yoga/Experiences spot
2 votes -
Add 'Access to the Reservations Report' to the permissions which can be assigned to a user
Mews is implementing many extra ways to secure the user account.
However, if it happens that a hackers gains access to the Mews system, you are pretty much done.All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.
If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…
2 votes -
Roomtype setup also needs to have the option to configure a rebate accounting categorie
Roomtype setup also needs to have the option to configure a rebate accounting categorie. We want to split revenue per roomtype with different accounting categories. This is possible, but when revenue is rebated it goes to a general rebate categorie instead of the configured room type accounting categories. Seems like the product team forgot to develop the rebate- and cancelled items accounting categories settings in the room type configuration section.
2 votes -
Add a pdf printable option to the new in house guest report
Add a pdf printable option to the new in house guest report
2 votes -
Guest names on the invoices (preferably next to the Logis numer)
We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
This would especially be useful for group reservations.
When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.Do you think you could include this option in the near future?
We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…
2 votes -
A report of all payments and deposit made in a specific date range and linked to reservations in specific date range as well
It would be really helpful to get a report of all payments made into a specific date range and linked to reservation in another specific date range as well (for example: list of the deposits paid in 2024 but linked to reservations for 2025)
2 votes -
Add more product rules feature
Create more options for the product rule creation. There should be an option to select a limit to the amount of each product available in the system to avoid overselling.
2 votes -
Additional and/or customizable frequency options for scheduled reports
Currently reports can be scheduled to run hourly, daily, weekly, monthly etc.
It would be helpful to have more options ie. 6-hourly, fortnightly etc. and/or the ability to set a custom frequency for report exports ie. 6AM, 2PM, 6PM to correspond with staff shift times.
2 votes -
Tracking visitors to the booking engine
In my previous booking engine, the timeline/grid was a dynamic live thing. You can see real time when potential guests were looking at dates or making a booking. It was a real time indicator of how good a marketing campaign was working. The previous pms also tracked daily visitors to the booking engine real time and updated the daily visitor numbers. This insight was invaluable.
2 votes
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