1865 results found
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Download invoices directly (without opening a tab)
Rechnung herunterladen Knopf / Download Invoice button
Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.
1 vote -
Bookable Service Settings: Housekeeping Interval Field Improvement + Housekeeping Partners
Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.
If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.
1 vote -
Estado de los Espacios
Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:
- Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
- Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
- Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
- Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.
Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe…
1 vote -
Make Digital Key available for guests who have booked more than one service
Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.
The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.
1 vote -
Special event T&C
Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.
1 vote -
Online booking cant work with restrictions
It would be prefered ou guest are be able to book multiple nights via online booking even though there are restrictions. We have high and low season and it is important that guests can book across them. For example, a Thursday - Saturday in October will be two different prices
1 vote -
Produkt einer bestimmten Rate zuordnen
Wir haben verschiedene Raten auch mit Reiseveranstaltern vereinbart, bestimmte Produkte sollen nur dieser Rate zugeordnet werden. Dies ist im Moment anscheinend nicht möglich.
1 vote -
Show total price and package details in availability report
I want the availability report to show not just the base room rate, but also the total price including products when a specific package is selected. Otherwise, it always displays the base rate from which the package price is derived, making the option to view all rates pointless.
1 vote -
Recurring Restrictions
It would be helpful to be able to set up recurring restrictions. For instance, our property is closed 1-30 JUL every year. We also restrict many rates during our Festive Period 15 DEC-15 JAN. Rather than process these each year, it would be much more useful to be able to set it to reoccur every year (similar to a birthday in an Outlook calendar).
1 vote -
Additional Service Products: Relative Calculation
***Bookable Service Products are the only ones with Relative calculation possibility. It would be most useful to add this feature for the Additional Services as well.
1 vote -
Manually select the cancellation fee % to apply
In the event of an early departure on which a reduced penalty has been allowed, it is currently not possible to adjust the lower penalty when the 'Apply Cancellation fee' box is selected, since that field only shows the related penalty charge.
Can we have the option, from Mews Operations, to either apply the standard penalty charge, or, override it with a lower penalty instead? This will enable the automatic posting of the cancellation fee in a format that is compliant with the VAT exemption rule for Italian properties.
1 vote -
Enhance Product City Tax Configuration for Maximum Nights
The current product city tax functionality needs an urgent update to support a maximum night charge (e.g., up to 7 nights). Presently, the system applies the city tax to all reservation nights, requiring manual adjustments for exceeding nights. From a non-technical standpoint, this appears to be a configuration issue that could be easily resolved with a system enhancement. Resolving this is crucial, as manually adjusting the tax for each guest leads to significant problems: Guest Complaints: Incorrect charges directly impact guest satisfaction and generate unnecessary complaints. Finance Issues: Our finance department is burdened with processing refunds and rebates due to…
1 vote -
Profile swap for invoices
For guests needing a company address on their invoice,but are paying for the stay themselves, the current set-up seeks to add the company profile as secondary profile after check-in, then take the payment at check-out, and then swap the two profiles on the invoice so that the company would be primary and the guest´s profile would be secondary/ linked profile. Therefore you need to find the right address again, which usually takes a couple of clicks. It would be much easier if there was way to simply swap the profiles by sliding or by having an option to swap with…
1 vote -
Option to undo a merged reservation
WE NEED the possibility to cancel a "merging of 2 reservations"
1 vote -
signature tracking for T&C and Registration cards
Right now, it is only possible to see who has completed a digital registration card by navigating to a customer's profile. It would be helpful for registration card signatures to be tracked so the property can see who has and has not signed a registration card. Furthermore, some properties may require waivers. Right now the recommended way to include additional agreement terms is to add the text to the T&C document. There should be an option to add customized documents as well as the option to decide which documents should be trackable and uploaded to the customer profile.
1 vote -
Flexible blocks
Flexible blocks. If I want to extend a reservation that is connected to a block, I have to go back and add rooms to the block before I can extend the reservation. With blocks that have been released I have to add the rooms twice (???), because the block releases them immediately after I save my changes, which is extremely time consuming and frustrating
1 vote -
ID check & signature directly via Mews Terminal
It would be very helpful if the Mews Terminal could also be used to scan ID cards and collect guest signatures. This functionality is already common in many other markets and would allow small hotels, who cannot afford a full Mews Kiosk setup, to still benefit from a more automated and integrated check-in process.
Ideally, there would be a new button (similar to the current webcam scan option) in the guest profile. When clicked, it would initiate a flow on the Mews Terminal:
The receptionist takes a photo of the front and back of the ID using the terminal’s camera.
…
1 vote -
Prevent stayovers when in conflict with house use
House use
We had a "house use" block beginning held after our departure time and before our daily arrival time to perform some essential maintenance. Since then, we have managed to receive a booking the day prior and allows a stayover to the day that we had blocked for 4 hours! We had the house use in place so that we could still receive bookings departing and/or arriving that day but wanted to avoid stayovers. Mews have informed me "the house use is outside of the occupancy times and therefore it is not taken into account."
My request is:
If…1 vote -
assign employees next day
It would be great if it is possible to assign HSK employees in the furture. So you can assign the employees already a day before or even longer. So when a Manager is off or arriving later the employees know where to start.
1 vote -
Create rates and promotions by using Prompt
Will there be a time in the future where we can prompt the system to create rates, restrictions and promotions the same way we prompt an AI, and all the mapping will be done seamlessly: ex.
Please create a rate plan called "Summer Break" for all my properties. the rate needs to be 15% off BAR, and require a minimum 2 nights. the rate needs full pre-payment and can be booked on direct channels and all OTAs.
1 vote
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