1833 results found
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Extend booking automatically if future booking(s) isn't locked
When you need to extend a booking, you manually need to move future booking(s) before extending. If the future bookings aren't locked they should just be replaced in the timeline the same way as if you move between spaces.
The problem happens when hotels are quite fully booked and you need to remove space for reservations and the puzzle it all together again after extending the one reservation in question.
3 votes -
Add space number as a placeholder option to booker confirmation
It would be nice to have the option to add the space number into booker confirmation. We drive revenue by allowing customers to pay extra to select their exact space number, and having the ability to show them this on their confirmation and not just pre-arrival would be helpful.
3 votes -
Multiple Departments per User
On my team, we have a lot of people that "wear many hats" As an example, we have 6 people on the guest services team. 2 of those 6 are concierge as well and will be the ones assigned to follow up with a guest when they request recommendations.
Instead of assigning a task generally to the whole Guest Services team and wait for these two specific people to address the task, I would like to be able to assign people multiple roles so that those two people can be Guest Services and Concierge. This is just an example, at…
3 votes -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
3 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
Custom Links at Dashboard
It would be great if you can put your custom links as shortcuts at dashboard
3 votes -
Show guest title on invoice
Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons
3 votes -
Import Companions via Import File
Would it be possible to Also consider creating a capability within the existing Import File to identify "companions" within a reservation and upload such data into Mews? (Besides the Rooming List template).
3 votes -
3 votes
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Deactivate a product without deleting it.
It would be interesting to be able to deactivate a product temporarily, without having to delete it permanently.
By deactivating it, it remains easily available for reactivation, but does not pollute the list of available products or become a potential source of confusion.3 votes -
3 votes
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Balance check when using browser
The Kiosk can be configured so that guests cannot check in with an outstanding balance, but this is not available in the main browser-based Mews. This means a user can check in a guest that has an outstanding balance, without Mews even asking them to confirm.
It would be very useful if there were options to not allow a guest to check in with an outstanding balance at all, as well as Mews asking to confirm if the user wants to proceed with checking in with an outstanding balance. This will remove the likelihood of a guest checking in, staying…
3 votes -
3 votes
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Single Space Under 2 or more category type
Single Space Under 2 or more category type
The feature to automatically disable the other category when one category is booked for a single room/bed is not available.
For example Room 101 is a Quad room but I also want it to be a four-bed dormitory room. Depends on the first customer the bed will be selected as a quad room or a 4 bed dormitory. The other category will be disabled when another one is selected if dormitory it will be dormitory and quad room category will be disabled for that room.
3 votes -
Guest Balance Visibility
A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.
3 votes -
Synxis > Mews integration > Routing rule for travel agencies
With the Synxis > Mews integration we have the option to enable "Create company and travel agency profiles". Is it possible to also include a second step which creates a routing rule for the agency?
3 votes -
Allow dynamic consumption of F&B component within package
When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).
Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…
3 votes -
Merge two breakfast parts with different VATs to one
In germany we have to split breakfast in two parts: breakfast food with 7% VAT and breakfast drinks with 19% VAT. This is complicated for the guest to understand as we need two breakfast products and also for the breakfast team in the product report. Does anyone have a solution for that or is there a possibility to merge the two breakfast products in one? We know that other PMS make this happen.
3 votes -
Give a warning / pop up when moving a checked-in reservation
When moving an already checked-in reservation at the timeline, there should be a pop up or similar to alert you that you are moving an already checked-in reservation and if you are sure you want to do that. We have had multiple accidents when we have moved a guest who has been checked in and then later we changed some room arrangements for other same day arrivals. This is also because the color for the checked-in reservations is just slightly darker grey which is very easy to miss.
3 votes -
public voucher vs company voucher in reservation mask
We often do have companies with different addresses and also subsidiaries or just partners and we can apply negotiated rates. Would it be possible to apply company vouchers/rates when making a reservation ? at present, on the first page of a new reservation only public vouchers are visible to staff. We would need company vouchers in order to speed reservation process. Later on, new company profile with new voucher will be created, but as you know, it is quite time consuming and not all staff are eligible to create/link rates and vouchers.
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