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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1944 results found

  1. When creating a new reservation and you have multiple services to choose from, make the whole row for the service clickable, instead of just the "Select" button on the right.

    3 votes

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  2. Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.

    3 votes

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  3. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  4. Ich fände es hilfreich, wenn über der Datumsleister auch eine Angabe der Kalenderwoche wäre.
    Auch beim Anlegen einer Buchung, wenn das Feld mit den Datumsangaben kommt, wäre es gut, wenn in klein und grau die KW daneben stünde.

    3 votes

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  5. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    3 votes

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  6. Currently when you make a new reservation, the "public voucher" section lists all vouchers, even vouchers with expired "Reservation to" dates. I would like these expired vouchers to automatically hide if the validity date has expired so that we don't need to manage and delete old vouchers.

    3 votes

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  7. Wir würden gerne über eine gefilterte Menge an Gästen oder Interessenten individuelle EMails versenden. Diese Emails möchten wir als Vorlage abspeichern können.
    Es wäre toll, wenn es die Möglichkeit zur Erstellung von individuellen Anschreiben und Emails gäbe. Ein einfacher HTML-Editor wäre wundervoll.

    3 votes

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  8. Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    3 votes

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  9. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    3 votes

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  10. Ability to block exports of the ‘Customer Profile’ report for certain user roles.

    A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.

    3 votes

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  11. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    3 votes

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  12. Es wäre hilfreich wenn in den Benachrichtigungen oder Aufgaben, Buchungen die über einen Channel Manager eingegangen sind angezeigt werden.

    3 votes

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  13. Bonjour,
    Nous aimerions avoir la possibilité de borner un tarif par occupation.
    Ex: vendre un tarif pour une seule personne
    Cela nous permettrait de vendre des forfaits soirée étape (nuit+PDJ+dîner) pour nos clients corpo.
    Idem, nous aimerions pouvoir borner des produits. Actuellement les restrictions existent uniquement pour les tarifs, or, nous aurions l'utilité d'avoir des restrictions pour les produits afin d'étoffer notre offre produits (ex: box romantique commercialisable uniquement jusqu'à 7 jours avant l'arrivée).
    Merci

    3 votes

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  14. Since Optional Reservations are not confirmed reservations - client feels it would be best to not attach a Confirmation reference number in the emails until the customer actively confirms the booking. All main Placeholders associated with Reservation details or Summaries include a Confirmation number - even for Optional Reservations.

    Email Templates associated with Optional Booking should only confirm a summary of the reservation details without a confirmation number. Perhaps adding a specific placeholder just for the templates triggered by Optional Reservations could be useful.

    3 votes

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  15. Email notifications can be a lot to go through especially if you are receiving a lot of daily communications to just one main address.
    It would be helpful to have visual reservation alerts (colorful) come up on the timeline or on the reservation screen in case of failed settlements (for any reason) - especially after check-in.

    3 votes

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  16. Would be great if you have the option to set up the default view of your invoices instead of choosing a different one you want at every time you print an invoice

    3 votes

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  17. When creating a Hourly Service to sell hotel rooms during the day, we would like to have the possibility to add occupancy starting time and ending time to this service.

    To be able to sell room during the day on different time slots, we're first going to set up the Hourly Service. We are then going to create Rate Plans on which we add "Closed to stay" Restrictions on selected hours.
    With this setup I can sell my day rooms on different time slot and at different rates.

    However this configuration does not allow us to set up the Occupancy…

    3 votes

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  18. When choosing Charging "Once" and then Consumed at either "Reservation end" or "Reservation start" on a stay produkt, you shouldn't be required to enter date and time when adding the item to a reservation.
    I.e. "Late check out" would be set as "Once", and when adding it to a reservation you choose Count (no. of hours) and it would automatically be posted on the check out date.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Hello MEWS UserVoice Community,

    we urgently need a report for our company that clearly shows the turnover/revenue. The report should be generated daily at ~ 08:00 and ideally be sent automatically by e-mail to a fixed group of users. The following information must be visible on it:

    SALES BY OUTLETS
    - Hotel & Lodging
    - Gastronomy and its sub-outlets (restaurant, day bar, rooftop bar, banquet, etc.)
    - Wellness & Spa
    - Other

    REVENUE BY TIME (here using the example of gastronomy)
    - Breakfast
    - Lunch
    - Dinner

    SALES BY PRODUCT GROUPS (here using the example of gastronomy)
    - FOOD
    -…

    3 votes

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  20. There should be a way in Mews to make it visible for how many people a room is currently set up.

    3 votes

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