1944 results found
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17 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Whenever you create a block, Mews makes a "virtual rate code"
Whenever you create a block, Mews makes a "virtual rate code" for the group block. This becomes a nightmare when collecting rate code data from Mews API. Especially when ONLY American English is auto-generated for short name. Default language is based on user, not property so if one user has something else than American English, then the rate code name in database becomes blank. it should auto generate in american english short name no matter what language user uses.
16 votes -
Availability block reservation status
To effectively utilize the Availability Blocks section, we need the ability to pick up rooms from a block that has an optional booking status. We often work with call-in allocations, where clients reserve a set number of rooms (e.g., 50) for their participants. As participants book rooms, the booking status changes to "confirmed" once a room is booked for an individual.
16 votes -
Visualise rate derivation from rates list
In the list of rates, we see
Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Flexible base rate dependencies / nested base rate dependencies
Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).
Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate, but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.
So like:
Base rate: xyz-Rate (← the one the new rate is derived from)
Options:
…16 votes -
Searchable fields for companies
Today we only have 2 searchable options for companies. It is the name and the External Identifier.
It would be great if we have more fields to search for in the searchbar i.e. phone number / e-mail address / fiscal information.
When the company profile is getting more and more attention with company billing and such it would be easy to implement a couple of more fields so it will be easier to get to the profiles.
16 votes -
Close open bill selected in one click
Being able to select Guest Ledger and close all open bill selected if balance is at 0.
16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Cancellation Policy for stay Products
At the moment cancellation Policy for products on a rate group is determined by that products way it is consumed, so say for instance I want to charge the guest for only the first night room tax and breakfast, the breakfast still gets charged for every day of the stay if it is defined to be consumed nightly. this leads to much manual work for frontdesk to be able to charge the cancellation fee correctly.
A way for the products to be charged a cancellation fee "individually" according to that specific rate group seems the way to adjust this.16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Multiple/Nested Conditions in Restrictions
To be able to create a combined/if restriction.
As an example: For a full refund of the nightly rate, the guest must cancel within 48 hours of the creation of the booking AND at least 14 full days prior to the start date of the booking.
At the moment, it is only possible to have either one of the two cancellation policies.16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Select multiple reservations
It would be easy to select multiple reservation when checking-in or changing room number. For instance, if you have multiple rooms in a basic category and you want to give them all an upgrade (however separate reservations), it would be nice to have an easy way to select them all and drag to a different category. Moreover, When checking in rooms who are not merged together, however do arrive together, it would be easy if you could all check them in at once.
16 votesHello,
Thank you for the feedback, we have updated this feature as one to be upvoted.
Remember, you can share a link to your suggestions with your colleagues so that they too can comment upvote.
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Add the number of nights to the popup
If there's a chance we could add the number of nights count to the popup when we hover over a reservation in the timeline view.
16 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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task ring/bell signal
It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.
16 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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POSSIBILITY TO ADD INFORMATION IN THE INVOICE
The PMS should have the option to add in the invoice more information needed by the accountancy department. We need to appear the name of the travel agency or the name of the apartment on the top right hand side of the invoice where it's shown the guest name, company, issue date, etc... but we don't have that facility.
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Payment Triggers set to Optional Bookings
To avoid hotel staff from taking credit card details over the phone some hotels are creating optional bookings for guests and asking the guest to complete their Navigator profile in order to obtain the guests' credit card details securely. After payment details are supplied the staff are then have to manually change the status of the reservation to confirmed and process payments.
It would beneficial if when a guest completed their profile set up for their optional booking that the status would automatically change to confirmed straight away and any payment automation that it set up is triggered automatically.
16 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation assignment space status
When a guest books, status inspected should be the preferable choice, then dirty, out of service. That inspected room would be already ready for check-in, whether the out of service room isn't yet.
16 votes -
Average nightly rate pricing
Room price change: to have an option including/excluding products when we set the average night rate
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add agent or company to check-out report
It would be great if you can see where the checked out reservations comes from. Maybe by selected in the column to the right. It makes it easier for us to send out the bills afterwards. Now you can selected customers notes and reservations notes.
16 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Large number of reservations in one group is slow
This one is for the developers.
We have group of between 200 and 300 reservations spread out over 10 days in september. When you load one of the reservations the other 200+ are also loaded.
This makes every action (checkin, checkout, open bill, close bill yadayada) you need to take is very very slow.
I suspect the list is loaded synchronously. Maybe it helps if the reservation is loaded asynchronously. I only care about this 1 reservation not about the 200+ others...
This reservation for example is part of a large group.
bc66a88b-15c9-478d-bd7c-c418c78d2d8716 votesHello Mewsers,
Thank you for your feedback, we are currently looking into how Mews handles groups so that we can improve your group experience.
Should you have further feedback or suggestions for group handling please do let us know. We would be very happy to reach out and organise a discussion on the topic.
Kind regards,
Aldair -
16 votes
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Make internal notes more visible
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking15 votes
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