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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. It will be great if you could post and close a partial settlement for a debtor. That means that you can deduct automatically this payment and eventually issue invoice again in debtor.

    18 votes

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  2. Ich möchte, dass man über die Funktion "House Use" mehrere Zimmer in einem Schlag wählen kann. Somit könnte man zum Beispiel vielen Zimmer vor Ankunft einer Gruppe am Vorabend blockieren (es ist nur eine Beispiel)

    18 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. If we make an optional reservation for our guests and send them our offer. The guests confirm the reservations through the link but the responsible employee/department do not get any information or notification, so it is problematic to keep track of these bookings. It would be great to get atleast a pop up notification if the guests confirm there reservations. This information is essential for internal planning for almost every property.

    18 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. The room number tab column in the rooming list should be customisable as we have many operational issues with the room numbers appearing on it and clients expecting to have those rooms when they check in. We should be able to remove this column if not relevant.

    18 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Is it possible to add a Space Type Connecting Rooms which does not impact our hotel capacity?
    Example : we have connecting rooms based on 2 standard rooms, currently the connecting room add a space to our inventory which false our reports and global data.

    It would be great that the connecting rooms have a specific space type (composed of other spaces).

    18 votes

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  6. Show check in and check out dates in the principal screen of Accounting ledger. So you can see if the reservation that needs to be resolved is past, in house or future, without going inside any booking.
    Or sort out the list by check out date instead of by surname.

    18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    18 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    18 votes

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  9. As a housekeeper, I would like to be able to adjust my profile language from the housekeeping application.

    18 votes

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  10. Create a report per month of house use

    18 votes

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  11. You should be able to extend vouchers so you do not have to cancel them and create again.

    18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    18 votes

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  13. Nowadays it's still not possible to edit a specific customer profile report (only per arrival day is available). The idea is to create a customer profile with specific filters (available in Internals>Classifications). For instance I would like the list of all the blacklisted customer profiles from an unspecified timeline.

    18 votes

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  14. When amending a rate which has packages attached, currently I need to work out (with a calculator) what the rate is without the packages and enter the RO rate for MEWS to add them back on when creating a reservation. Example: Rate is £500 inc bottle of champagne at £50,breakfast at £15 pp, airport transfer at £30... when changing the rate to let us say £400 I need to deduct £400 - 50 - 15pp - 30 and enter the RO rate of £2990 (double occ). I would suggest to enter the package rate and MEWS to deduct the allocations…

    18 votes

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  15. It would be great if Mews would offer a meeting programm within Mews, that way we would not need an external program

    18 votes

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    0 comments  ·  Other  ·  Admin →
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  16. To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
    That way you can switch rooms easily whilst keeping your position on the timeline.

    Basically the same as the "freeze panes" function in Excel.

    18 votes

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  17. When filtering for "group by group" in the reservation report, it gives the total rate, revenue and comission. A total of the people would be great to have a quicker overview of all the reservations with more than one room/bed.

    18 votes

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  18. We have two 4-persons private rooms. During the week, we have more request for 2-pers rooms. Is the following possible:

    Making a room 1a and 1b. Room 1a is e.g. the 4-pers room, 1b is the 2-pers room. If room 1a is booked, that room 1b will automatically be closed and the other way around. So the price for room 1a is based on 4-persons and the price of room 1b is based on 2-persons. The possibility to close one of the rooms yourself in advance should still apply of course to manage your rates & availability as efficient as…

    18 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. Our flexi rate is +20% of our base rate. So when guest adds an extra bed for 1000 they get charged 1200 for the extra bed with a fexible rate.
    We dont want this we only want to charge 1000.
    So we cant use this feature and have to use extra bed as a product which in itself leads to other issues.

    18 votes

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  20. ANNUAL RECURRING EVENTS:
    possibility of establishing a recurrence of events in the calendar (for example, not having to put the Easter every year)

    18 votes

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    1 comment  ·  Other  ·  Admin →
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