2153 results found
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18 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Close and checkout button after payment
Replace the 'Charge and close' button in the billing screen with 'close and check out'
18 votes -
18 votes
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Personenzahlen Tagesweise Anpassen
Es wäre hilfreich wenn Sich die Personenanzahl Tagesweise individuell anpassen lassen würde. Somit ist gegeben, dass die Personenanzahl im Haus immer Stimmt und Produkte sich automatisch anpassen. Gerade bei Kurabgabe und Frühstück ist dies entscheiden.
17 votes -
This forum
Dear Mews forum managers,
I've been on the forum for a while now and have a few suggestions for improvements.
It would be nice if:
*the results could be filtered according to completed, rejected, open. at the moment you have to fight your way through various articles that make no sense to read
*if you could also filter the search, e.g. all words must be included etc.
*if your entries were moderated so that similar ideas were grouped together
*if there was feedback on entries that have really received a lot of votes and yet are obviously not implemented
*if…17 votes -
Company Name on the Invoice
In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…
17 votes -
Separate Housekeeping Notes
It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.
17 votes -
Impove Timeline visual appearance for improved working conditions & accessibility
We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.
Thank you very much17 votes -
housekeeping
It would be nice to have an other option for the room status :
Currently rooms have to be either:
1) Dirty
2) Clean
3) Inspected
4) Out of ServiceAnd I would add :
5) On queue / Priority
Like that when the guests arrive early, the housekeeping know the information and will make this room in priority. In my hotel (5*) it's important for us. I'm sure it is in other hotels as well.
Thanks !
17 votes -
Action Log commands are not understandable
Hi all,
the action log sould be more easier to understand.
The commands / logs that are recorded are not clear enough.
If a guest checks out at the Mews Kiosk then in the action log it is:State changed from Started to processed ....
That doesnt make any sense and staff do not know what action was beeing done. Better is to state: checked in or checked out...
Thanks
Linus17 votes -
Split products into different accounting categories
To be able to create products and split the product into different acocunting categories. Ex. gin&tonic - a part revenue goes to water and a part to liquor. Ex. breakfast - a part revenue goes to food and a part to coffee.
17 votes -
Reservation Status after restoring the booking
After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.
It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.
Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Group Block Agreement
To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.
It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.
Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!
Thanks for listening!
17 votesHello Stacy,
Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.
Which types of groups would you typically add "terms' for? For example corporates or leisure.
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Ability to overbook in roomblocks
When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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End of day Restriction / Stopsell
We don't have 24 hour reception so it would be helpful if, when reception closes, we can put a restriction / stopsell on the remaining rooms so no one can book them after hours
We are currently adding a Restriction with the start date and end date being the same to get around this issue
Blocking multiple rooms is also time consuming and alters management reportsAs great as Mews is, I've used 6 other PMS and this is the first one to not have a feature similar to this
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation Arrival Queue to Help Prioritize Housekeeping
When a guest arrives and the room is not ready, it would be good to place the reservation into a Queue that would notify Housekeeping to prioritize this guest room cleaning. This might be an added icon that would put the reservation on top of the normal reservation cards on the arrival screen. The automation part would be to notify housekeeping that a reservation has been put into the queue and waiting.
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Inbuilt Charge-back/Credit Card Authority Forms
An option to send a credit card authority form (charge-back form) that is linked directly to booking.
This could be similar to a payment request, but would not charge the card the receiver inputs until date of booking? How do other Hotels send people charge-back forms currently? sending them independently from Mews feels disjointed, as we need to email them to guest, have them fill out and return to us, then we input payment details into Mews manually.17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add discount in voucher
Add a percentage of discount directly in the voucher, to allow us to apply a private discount on any public rate with a voucher code instead of create a new rate code.
17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to make a group of reservations by floor
Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)
17 votesHi Laura,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Multiple/Nested Conditions in Restrictions
To be able to create a combined/if restriction.
As an example: For a full refund of the nightly rate, the guest must cancel within 48 hours of the creation of the booking AND at least 14 full days prior to the start date of the booking.
At the moment, it is only possible to have either one of the two cancellation policies.17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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