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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2181 results found

  1. Create a report per month of house use

    18 votes

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  2. You should be able to extend vouchers so you do not have to cancel them and create again.

    18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Add number of pax to invoice so if paying based on occupancy they can see how many people they've paid for

    18 votes

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  4. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    18 votes

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  5. Nowadays it's still not possible to edit a specific customer profile report (only per arrival day is available). The idea is to create a customer profile with specific filters (available in Internals>Classifications). For instance I would like the list of all the blacklisted customer profiles from an unspecified timeline.

    18 votes

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  6. When amending a rate which has packages attached, currently I need to work out (with a calculator) what the rate is without the packages and enter the RO rate for MEWS to add them back on when creating a reservation. Example: Rate is £500 inc bottle of champagne at £50,breakfast at £15 pp, airport transfer at £30... when changing the rate to let us say £400 I need to deduct £400 - 50 - 15pp - 30 and enter the RO rate of £2990 (double occ). I would suggest to enter the package rate and MEWS to deduct the allocations…

    18 votes

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  7. It would be great if Mews would offer a meeting programm within Mews, that way we would not need an external program

    18 votes

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    0 comments  ·  Other  ·  Admin →
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  8. To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
    That way you can switch rooms easily whilst keeping your position on the timeline.

    Basically the same as the "freeze panes" function in Excel.

    18 votes

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  9. When filtering for "group by group" in the reservation report, it gives the total rate, revenue and comission. A total of the people would be great to have a quicker overview of all the reservations with more than one room/bed.

    18 votes

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  10. We have two 4-persons private rooms. During the week, we have more request for 2-pers rooms. Is the following possible:

    Making a room 1a and 1b. Room 1a is e.g. the 4-pers room, 1b is the 2-pers room. If room 1a is booked, that room 1b will automatically be closed and the other way around. So the price for room 1a is based on 4-persons and the price of room 1b is based on 2-persons. The possibility to close one of the rooms yourself in advance should still apply of course to manage your rates & availability as efficient as…

    18 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  11. Our flexi rate is +20% of our base rate. So when guest adds an extra bed for 1000 they get charged 1200 for the extra bed with a fexible rate.
    We dont want this we only want to charge 1000.
    So we cant use this feature and have to use extra bed as a product which in itself leads to other issues.

    18 votes

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  12. ANNUAL RECURRING EVENTS:
    possibility of establishing a recurrence of events in the calendar (for example, not having to put the Easter every year)

    18 votes

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  13. Replace the 'Charge and close' button in the billing screen with 'close and check out'

    18 votes

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  14. We request the functionality to round reservation prices to whole numbers in our booking system.

    This adjustment is crucial for maintaining the upscale image of our 4 and 5-star hotels, as current pricing often results in decimals.

    Implementing whole number pricing will simplify transactions and enhance the premium perception of our rates.

    17 votes

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  15. To be able to create products and split the product into different acocunting categories. Ex. gin&tonic - a part revenue goes to water and a part to liquor. Ex. breakfast - a part revenue goes to food and a part to coffee.

    17 votes

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  16. After restoring a cancelled booking the status is automatically "Confirmed" and there is no possibility to change it.

    It would be very useful to have the possibility to choose the status (Confirmed/Optional/Inquiry) to which the booking should be restored.

    Specially for group tentative/optional bookings which have been cancelled after the option date and need to be restored because the guest is still interested, but the booking is not confirmed yet.

    17 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    17 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. In case there are locked bookings, an overbooking should NOT be possible.
    Means I have 2 reservations, both locked. A new reservation could take place, if these locked reservations are swapped.
    But this can cause trouble.

    17 votes

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  19. To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.

    It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.

    Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!

    Thanks for listening!

    17 votes

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    Hello Stacy,


    Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.


    Which types of groups would you typically add "terms' for? For example corporates or leisure. 

  20. When adding rooms in a roomblock, having the ability to overbook when you do not have enough rooms available.

    17 votes

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    6 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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