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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. 17 votes

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  3. Sometimes, staff is not made aware when a booking may be modified, which is frustrating as they may be forced to check their email more often than they would like. To help keep everyone informed, the system could automatically create tasks when a booking is modified to be processed by staff as they are received.

    17 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  4. 17 votes

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  5. 17 votes

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  6. 17 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Setup automatic creation of invoice for long stays based on the payment calendar

    17 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. Each space category is specified with a maximum capacity setting to prevent too many guests and ensure that every companion is accommodated comfortably. In addition to maximum capacity, a setting to define a minimum capacity could also be beneficial for some properties that would like to reserve specific space categories for groups of a certain size.

    17 votes

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  9. there are too many clicks considering how often we do this and having to go back to click check out after sending an invoice is super annoying and can often mean forgetting. Also please make the check out button another color, it would help more than you can imagine!

    16 votes

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  10. Very often the touroperator/agency have a common email they use for bookings. It should be possible to eighter register the same email on several persons, or choose company email to confirm booking,

    16 votes

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  11. ...and department, so we do not have to click for the necessary information

    16 votes

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  12. When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.

    16 votes

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  13. In the list of rates, we see
    Name, Base rate, Type (private or public), Short name, External name, Enabled, Default.
    It would be nice to have at least one extra column, to visualise the adjustment (absolute or relative) from the base rate. When there's a lot of rates to setup and check it can be time consuming to do those 3 clicks (rate, pricing, adjustment).

    16 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We should be able to set what fields are mandatory to complete for reception before checking in a guest - email, nationality, gender eetc. This functionality is available on the kiosk so it doesn't make any sense it isn't the same across the board.

    16 votes

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  15. At this time the color in the space time for a departure and an arrival is the same color, it will be great it we can have a different color.

    16 votes

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  16. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. In my opinion it would better to view all information in one screen and avoid going to second screen. Thus we do not have to click multiple times to check availability status for each day rather we can have the full overview in one scree. Please add each space category and it's availability also in the first window / overview.

    16 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When making a date change in a reservation give a warning that you are creating an overbooking.

    16 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Changing the colour from light grey to dark grey when a guest checks in is ok. but being able to assign colours to reservations to be able to see clearly groups, certain OTA bookings etc

    16 votes

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    5 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Bitte den (abgekürzten) Wochentag zusätzlich zum Datum zB. bei Reservierungsdetails anzeigen.

    .....

    Please enter the (abbreviated) day of the week in addition to the date, e.g. show at reservation details in the reservation info (right hand side of a reservation)

    16 votes

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    We’ll send you updates on this idea

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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