1833 results found
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group bookings
it is very annoying that when you search and choose a group, one of the bookings is ticked. if it is a large group, you are not always able to see which one and need to scroll down to unclick it before you are able to make any chances to other bookings. waste of time and also huge potential to make mistakes
6 votesReview of Mews Search starting and in exploration phase
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RATES visibility for internal use
When restrictions are in place (for example: minimal stay 2 nights) the internal user CANNOT see the rate on those given days. In fact when restrictions are in place the hotelier cannot see any of the rates. So when there is a WALK IN or a request the hotelier is flying blind. Therefore: even when restrictions are in place there should be an option that hoteliers or certain users can still see the rates of that day.
Example: no show and a walk in on a restricted day
Example: restriction on Saturday minimum stay 2 nights but a group of…30 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Cancel items/bookings on billing screen
It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Allow transaction/service adjustment in the billing screen by ticking the service (instead of having to go via the Add Product section)
In the billing screen, please allow user to tick the item to correct/adjust and foresee and foresee and adjust/partial adjust button to do the correction in same screen.
Eg: a beer of €5 appears on invoice but was wrongly posted. Now, we need to go to add product, select the correct service (F&B 21%) and book negative amount.
This is not seamless and from experience, as operator needs to manually select in which service to adjust.
I see that the service or product selected for the adjustment is not always the same as the service/product that was initially posted. Eg.…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Record multiple travel agencies for improved origin segmentation
When we receive bookings from destination management companies, the original source of the bookings often come from travel agents before they are sent to a destination mangement company and finally the PMS. In Mews, we are only able to view a single travel agency which means that we can only see the name of the destination management company; we are not able to see the name of the travel agencies that made the original bookings.
We would like our sales and marketing teams to have insights on the travel agencies that are making reservations.
2 votes -
Add several e-mails in one time
Make it possible to add several e-mails to a reservation in one time, instead of having to do it one by one
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Digital signature
Add digital signature to the registration card of the guest if the guest did this beforehand. Now when printing the filled in details are there, but not the signature.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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automatically suggest company name at billing
When billing, would be nice if the company name, used in the reservation, is automatically suggested.
28 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Tip online Check-out
There should be a possibilty that guests can put a TIP when they're doing the online check-out.
13 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Individual Rounding
There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07
65 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show tasks "assigned to me"
As a reservations agent I would like to quickly view the tasks assigned to me when I start my shift.
3 votes -
Show reservation details in tasks overview
Allow users to view the name and reservation number for tasks attached to reservations.
3 votes -
Create tasks from the messaging screen
As a reservations agent I often receive requests via chat for extra products, services or items to be added to a room prior to a guests arrival, for example extra pillows. I would like to be able to create tasks for the correct department when a request has been made.
3 votes -
Multiple/Nested Conditions in Restrictions
To be able to create a combined/if restriction.
As an example: For a full refund of the nightly rate, the guest must cancel within 48 hours of the creation of the booking AND at least 14 full days prior to the start date of the booking.
At the moment, it is only possible to have either one of the two cancellation policies.17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Early check-ins and late checkouts charged automatically
Currently when a guest arrives early or leaves late, the hotels decide whether to charge such a guest extra money for the additional time spent in the room. Most properties set up special products for early CI / late CO. These products can be then posted to the bill by the receptionist. This, however, requires additional manual work.
Early check-ins and late checkouts might be charged automatically.
The automation could be potentially built through new product rules - if a guest spends extra time in the room thanks to early CI / late CO, specific products would be posted to…
5 votesThis idea has been updated and set it as one to be upvoted by the Mews Community.
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Front of the email for companies that receive invoices
To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Invoice status or copy of email received internally
Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.
27 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Send multiple invoices in one email
Ability to tick multiple invoices to be sent in one email.
17 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Allow to select multiple rooms when creating a new 'out of order block'
It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.
192 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Method to create custom space types
Hi, there is limited "space type" to choose from, and not always describing the product.
Could you add a option to make new "Space type" yourself, or at least add more options like cabin and lodge so it easier to keep types appart51 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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