Last sell rooms
Currently you can set "reservation assignment strategy" to manage how rooms are allocated to reservations (e.g. top down, bottom up etc.). This works well, except there are a couple of rooms that we would like to allocate as "last sell". i.e. all other rooms get allocated automatically according to the reservation assignment strategy, with the exception of certain room numbers, which would get allocated last if the hotel was to be fully occupied.
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David Foxx
commented
I have a similar situation at my property. Currently, I have four designated space categories for four different room types in which all but one are differentiated by their proximity to our ground-floor nightclub. The rooms themselves with the exception of one are relatively identical inside. The one exception is an ADA room which is never offered or direct booking through our booking engine, but the lead image in the space category for the ADA room advisings Guests needing an accessible room to call our Front Desk.
Our Standard rooms are only those that are directly above the nightclub where the music and bass downstairs is so loud you can stand in these rooms and feel like you are still downstairs in the nightclub hearing and feeling the music. By assigning this category an ordinal of 3 and adding a closed to arrive restriction with an exception of 0-1 days in advance, these are effectively the only available rooms many times when the other categories have sold out.
When we have no Guest booked for our accessible room, we move a Guest out of our Deluxe category into this room because it were not designed with accessibility features, it would be in the Deluxe category.
Herein is my issue that sounds like yours, Alexandra, that you submitted more than five years ago. Within the Deluxe and Superior categories, I have a limited number of rooms that have less desirable views. Some of them face an interior service yard and two of them have only one window instead of two like the others.
I chatted with AI Rori to explore potential solutions to this, hoping to find a way to make the rooms with the less desirable views be the last rooms sold in each of the two categories. I proposed creating subcategories, and Rori said this was a good idea, recommending to not map them to the booking engine so they are not seen by Guests. The challenge with this approach is they will not be counted in the total number of available sellable rooms.
Once the primary categories sell out, we would have to temporarily, manually move the last reservations booked in the primary categories into the subcategories so availability opens up again in the primary categories. When the newly opened inventory is then booked, we would have to manually swap the newest bookings out of the primary categories and into the subcategories, moving the earlier bookings back to the primary categories.
Conceptually, I understand the workflow and Rori verified this would work as described. By not mapping the subcategories, we could sell out before someone has a change to swap bookings and reopen the primary categories. By mapping the subcategories, they would appear in the booking engine and would then beg the question in the traveler's mind as to why virtually identical rooms based on the same primary category as listed side-by-side given there would be no price difference.
However, there's no automation available in Mews that would take away the manual tracking of new bookings and the manual back and forth swapping of bookings.
Currently, we are just manually moving reservations on the timeline, and until automation is created to remove the manual aspect of this process, we will likely continue manually moving reservations on the timeline.
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Louisa Ruhrberg
commented
It would be also helpful to allocate OOS rooms automatically only if these are last rooms available
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Danielle Wallander
commented
This would be soooooo helpful.
Most hotels have certain rooms with features that they don’t want be automatically places.
Please update this option -
Rebecca Wall
commented
Currently rooms have to be either:
1) Dirty
2) Clean
3) Inspected
4) Out of Service
5) Out of OrderHowever, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.