Settings and activity
35 results found
-
8 votes
An error occurred while saving the comment 
David Foxx
supported this idea
·
-
12 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
David Foxx
supported this idea
·
-
11 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
David Foxx
supported this idea
·
-
40 votesDavid Foxx
supported this idea
·
-
10 votes
An error occurred while saving the comment David Foxx
commented
This is a routinely asked question by our Guests and in the touch-free, post-pandemic era, this should definitely be on the to-do list for upcoming enhancements!
The current language asking Guests if there's anything to add with an example of minibar provided suggested that all Mews properties have minibars when they do not and it omits other features that could be property-specific, including at a minimum, the ability to leave Staff members a gratuity.
David Foxx
supported this idea
·
-
34 votes
An error occurred while saving the comment David Foxx
commented
It surprises me that we are enabled with the ability to create multiple voucher codes within a single voucher name yet there's no way to extra data to indicate who redeemed which of the multiple codes.
As a marketer, unique voucher codes determine the effectiveness of the media in which the code ran. When Mews reports all redemptions under the name, this negates the purpose of using one name but creating multiple codes.
What frustrates me more about this is learning in 2024 that this issue was submitted October 17, 2019, but no Mews knowledge base article calls this out so someone like me doesn't create a whole season's worth of voucher codes, uses them, and then has no way to report on the effectiveness of the individual media that ran each code. :/
David Foxx
supported this idea
·
-
12 votesDavid Foxx
supported this idea
·
An error occurred while saving the comment David Foxx
commented
A Mews notification email can be triggered when a product is added through the booking engine. We use this when a Guests adds a late checkout or an early check-in, both of which are products. The email arrives in our inbox and a rule has been set up to auto sort emails arriving with the words "services", "late checkout", and/or "early check-in"... these go into a folder labeled **SERVICES and this serves to alert the Front Desk when they've been added to a booking. By flagging the **SERVICES folder as a Favorite, it's one of the few folders in the upper corner of the email inbox and the count of unread messages in the folder serves as the flag to check what was added, by whom, and for what date(s).
This is not to suggest your idea is not of value because if introduced by Mews, this would eliminate the entire external process that has to be managed outside of Mews.
-
9 votesDavid Foxx
supported this idea
·
An error occurred while saving the comment David Foxx
commented
Mews users should be able to require payment for service promotions added during the online check-in process. For example, Guests at our property can add parking, a late checkout, and an early check-in during their online checkin process and each of these have a cost but payment is not required at the time this is added. The hotel is left with the service added, parking spaces reserved, and no payment method collected at the time the service was added. This happens with OTA reservations where Guest's physical cards are not provided by the OTA to the property.
We can require payment at the time the room reservation is confirmed but beyond this, we're limited to only being able to collect payment at check-in, in person, delaying the check-in process.
-
130 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment David Foxx
commented
This idea was added in 2019 and Product Management advised it is unlikely to be delivered despite 126 upvotes. I am reopening this because I cannot accept this reponses.
Add neutral gender in online check-in
"Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!"
My response for why this is critical and should not be delivered. Clearly this is a global issue for Mews users and their Guests. As a property that caters to and promotes to the LGBTQ+ community worldwide, the fact that in the 21st Century we are offered Mr, Mrs, or a blank is appalling. It does not demonstrate inclusivity, suggests marginalized communities are not seen or appreciated, and fails to deliver on Mews users' Diversity, Equality, and Inclusivity business objectives.
To read that this is unlikely to be delivered causes me to wonder whether I chose the best PMS provider.
An error occurred while saving the comment David Foxx
commented
Clearly this is a global issue for Mews users and their Guests. As a property that caters to and promotes to the LGBTQ+ community worldwide, the fact that in the 21st Century we are offered Mr, Mrs, or a blank is appalling. It does not demonstrate inclusivity, suggests marginalized communities are not seen or appreciated, and fails to deliver on Mews users' Diversity, Equality, and Inclusivity business objectives.
To read that this is unlikely to be delivered causes me to wonder whether I chose the best PMS provider.
David Foxx
supported this idea
·
-
4 votesDavid Foxx
supported this idea
·
-
5 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
David Foxx
supported this idea
·
-
353 votes
Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
David Foxx
supported this idea
·
-
9 votes
Thank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.
I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
An error occurred while saving the comment David Foxx
commented
Olivia, I would like to provide an answer to your question. Many people, myself included, have their information saved on their browser such that when a form is displayed, entering part of one field such as last name will trigger the display of the person's information auto-populated into the fields, making the process so much easier for the Guest and minimizing the time it takes to complete check-in online closer to the Guest's arrival date. Data capture at the time of booking is a logical part of the booking process. Having years of experience in Disney Resort Reservations for US properties, this is part of building out the Guest's profile on the Disney site and the data is used to populate forms for new reservations whether dining, recreation, rooms, or special events. Online check-in is, in theory, supposed to expedite your arrival but if it takes just as long to check-in before your arrival, why bother (I know: no waiting in lines, etc.).
David Foxx
supported this idea
·
-
10 votesDavid Foxx
supported this idea
·
-
4 votesDavid Foxx
supported this idea
·
-
23 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
David Foxx
supported this idea
·
-
5 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
David Foxx
supported this idea
·
-
13 votesDavid Foxx
supported this idea
·
-
174 votes
Review of Mews Search starting and in exploration phase
David Foxx
supported this idea
·
-
7 votes
An error occurred while saving the comment David Foxx
commented
I agree. We're a quarter of the way into the 21st Century and it truly should be more simple. Seems like the current process was developer created but not user tested by a broad audience of users.
David Foxx
supported this idea
·
Not all properties have minibars so suggesting this as an example of something to add when its not relevant makes this is an easy step to skip for Guests.