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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2150 results found

  1. Option to put different colours in blackground of the Room Numbers.
    Notes of Status of the Room. For example:

    101 in red means that "cot for baby inside the room"
    201 in green means that "separate beds are ready"

    Thank you!! Tayko Team

    26 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. If the arrival time is before the departure time we still want to be able to assign the same room

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. This possibility could help assigning buildings for housekeepers. very needed in resorts.

    13 votes

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    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  4. why we can not have like rate and availability directly on the dashboard with a click by default on the dashboard displaying the rate and availability.
    which makes the work more easier and fast

    6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. At the moment, if you want to block a space as OOO the space has to be empty. This is really frustrating if you have a big space, eg our 28 bed dorm. I need to unallocate/upgrade all bookings first. It would be easier if I could mark the space as OOO first, then any reservations that can fit into other spaces of this type would be automatically moved. Everything else would sit unallocated for me to upgrade when I'm ready.

    9 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Currently you can book adults or children into a space. However, particularly in hostels, some rooms aren't suitable for children. eg. you shouldn't be allowed to book a 10 year old into our 28 bed dorm on their own.

    36 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Currently in the Status Tab of an Optional Booking, we don't have the ability to assign a Space. However Mews automatically assigns a Space. i.e when Mews assigns a Space, we cannot assign to a different Space, other than by using the timeline to move the reservation. We require the ability to assign space from the Status tab, so that we can assign to None(un-assigned). Similar to Confirmed reservations.

    13 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Being able to share / attach files in any internal or external communication.
    Sharing data in a similar way to Line (for example lost item, housekeeping issue pictures etc. )

    13 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We would like to have in just one report all vacant rooms including clean, dirty, inspected, out of service or out of order, and also rooms that have been allocated to guests due to check in but are technically vacant without the need of printing every single report separately.

    19 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  10. Add a new "External payment types" : Chèques vacances or Chèques ANCV

    23 votes

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  11. When you go to edit the dates you selected in the date selector of the new reservation screen it loads up the next 3 months first, even if the dates you'd previously selected were months in the future.

    It would be useful if the date picker jumps to the area of the dates you had already selected as it's likely the new dates are going to be around those dates.

    10 votes

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    0 comments  ·  Other  ·  Admin →
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  12. At the moment, online checked-in reservations are only visible on the day of arrival. In statistics you can find the amount of online check-ins in the past and future however, it is not possible to click through and see the specific guest/reservation the online check-in belongs to. Past of future reservations only show a grey 'manage' button.

    42 votes

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  13. Would be great if the system could automatically upgrade certain reservations to a higher room category under certain availability circumstance (that could be defined and edited).

    ie: If lesser room category is at 100% occupancy, the system would automatically upgrade some reservation to the higher room category, freeing up the lower category to be sold again.

    25 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Choose the way of confirmation (sms, whatsapp, mail)

    25 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We are using Mews primarily from an iPad. Because mobile support hasn't been fully added yet, it means that we have about 1/6 of the top of the screen permanently showing controls.

    However, simply adding the code below will allow us to save Mews as a Web App, and if we save it to link to the home screen, opening it from there will display Mews with limited control.

    <meta name="apple-mobile-web-app-capable" content="yes">

    In the long run, maybe make sure that Mews is a PWA can also do it. Here's some great examples:

    https://www.biggerpicture.agency/insights/9-examples-of-brilliant-progressive-web-apps-pwas

    9 votes

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    3 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. When a guest books, status inspected should be the preferable choice, then dirty, out of service. That inspected room would be already ready for check-in, whether the out of service room isn't yet.

    15 votes

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  17. Room price change: to have an option including/excluding products when we set the average night rate

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

    6 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  19. I would like to be able to view who moved bill items to a different guest profile.

    1 vote

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  20. At the moment, the system only allows to create minimum advance by days. Sometimes we want to have a release of 6 or 12 hours not the entire day but the system doesn't give that option.
    Would be great to have this for establishment that don't have reception 24h.

    41 votes

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