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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1833 results found

  1. Receivable invoice

    Whenever we have an outstanding bill (from Travel Agent for example) we have to move it to a fake profile until its closed. If we issue invoice without the payment it states that we have refund (in the billing and the payment report).
    This amount is the deducted even though we have not made a refund.

    I would suggest to make this action proper and not classify an outstanding as a refund as they are totally different concepts.

    9 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. update Dashboard diagrams SPACES status

    The diagram of status on SPACES shows only counting of 4 separate categories, in our case on a certain date:
    72 Dirty
    23 Clean
    99 Inspected
    2 Out of Service
    However on this particular date the number of OUT OF ORDER is 5, which is more than the 2 Out of service.
    This information is not now not on the dashboard because? (font size to large to fit in the diagram, or is the Diagram too small to show everything? I think it is important that we see also the 5 (!) in the diagram
    Can you arrange to show…

    12 votes

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    0 comments  ·  Space management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Airline style rates scheme - base price (non-refundable) + insurance

    The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room…

    3 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. products in stay and service could be the same

    Some products are being used in stay but are also used in service.
    For example we have rental bikes that are booked in advance, but are also rented out by guests from outside the hotel. They don't have a booking with us, we book this on a paymaster but have to recreate the products we already have with the stay products. It would be great if we van connect or copy them in some way. Or make them available in the billing screen aswell.

    10 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Split future reservations

    Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    492 votes

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    idea to upvote  ·  34 comments  ·  Reservation management  ·  Admin →
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  6. Add product rule to product category

    Possibility to add product rule for Product Category

    43 votes

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    3 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Display ADR on occupancy dashboard

    8 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Only display actual room type of reservation in assignment bar

    Now all roomtypes with all room numbers are displayed when assigning a reservation.
    You should only see the rooms available for the roomtype that is active for that reservation. When giving an upgrade you should change the roomtype in the tab 'Properties' > space category. When you changed the roomtype, the rooms for that roomtype available will now be shown in the assignment bar.

    9 votes

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    1 comment  ·  Space management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Pop up message for online check-ins

    Would it be possible to have a pop up message when the guest has finished the online check-in

    35 votes

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    2 comments  ·  Other  ·  Admin →
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  10. billing and payment of a company should be also visible on the status page in a reservation

    closed company bills (with payments) are now totally invisible in the reservation. It would be nice if a billing and payment button is also visible in the reservation on the status page, as it is for the guests.

    14 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
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  11. Customized Bills & Invoices

    Add more flexibility to how bill and invoice documents should appear to the customer.

    336 votes

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    idea to upvote  ·  48 comments  ·  Finance management  ·  Admin →
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  12. Set up a Notification when employees makes a refund

    Set up a Notification when employees makes a refund

    14 votes

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    0 comments  ·  Finance management  ·  Admin →
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  13. rates including breakfast also possible by default

    12 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. On mobile / smartphone: Display extended version of reservation module

    On smartphones, the extended version of the reservation module is not visible. By "extended version of the reservation module", I mean the right hand side when you open a reservation in Commander. It would be nice to be able to see it on mobile as well.
    Screenshot: https://photos.app.goo.gl/qoaPvdwLovP2QFw29

    9 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Upgrade Urban Deluxe and Urban Extra

    We zouden graag zien dat een DELUXE kamer of een Urban EXTRA kamer niet geupgrade kan worden naar een triple. Dit is namelijk nooit een upgrade want deze type kamers zijn ruimer en daar betalen mensen voor.

    7 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Add Operator Check in Statistic to Reservations widget on Mews Dashboard

    Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    29 votes

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    2 comments  ·  Reservation management  ·  Admin →
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  17. Flexible rooms: from 4-pers easily to 2-pers room & other way around

    We have two 4-persons private rooms. During the week, we have more request for 2-pers rooms. Is the following possible:

    Making a room 1a and 1b. Room 1a is e.g. the 4-pers room, 1b is the 2-pers room. If room 1a is booked, that room 1b will automatically be closed and the other way around. So the price for room 1a is based on 4-persons and the price of room 1b is based on 2-persons. The possibility to close one of the rooms yourself in advance should still apply of course to manage your rates & availability as efficient as…

    18 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Change confirmed state to optional

    Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    397 votes

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    idea to upvote  ·  22 comments  ·  Reservation management  ·  Admin →
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  19. Show alert, block creation of double names in accounting category and services

    Show alert, block creation of double names in accounting category and services

    12 votes

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    0 comments  ·  Finance management  ·  Admin →
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  20. Easy profile switch button for employee

    making multiple log in able for employee and to easily switch between active accounts

    7 votes

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    0 comments  ·  User management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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