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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. 6 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Als gasten zelf hun optionele boeking definitief maken krijgen wij hier geen melding van.

    Maar wij moeten hier soms nog acties op ondernemen zoals bijvoorbeeld een diner inboeken als ze een arrangement gereserveerd hebben.
    Wij willen daarom graag een mail ontvangen op het moment dat een gast een optie zelfstandig definitief maakt.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Some hostels often have rooms that do not have bathrooms connected and therefore do not have water pipes. In this a few other cases, turning those rooms to "dirty" with reason "legionella" after 7 days unoccupied does not apply.

    Can we add a setting that will allow us to turn off "legionella"?

    97 votes

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  4. It would be great if you can see where the checked out reservations comes from. Maybe by selected in the column to the right. It makes it easier for us to send out the bills afterwards. Now you can selected customers notes and reservations notes.

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. It would be great when we are able to choose if we want to change the price per night with or without products. (we prefer without, but that has changed, probably for a good reason, to being able to choose would be fantastic.)

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. possibility to add an icon on the timeline to alert of space features request on reservation or guest profile.

    In order to have quicker check and avoid to leave the screen of timeline and go to check for every guest if there are space features

    23 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. The legal information in footpage is print in the middle of the page for a short invoice.
    Footpage should be printed always in footer

    34 votes

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  8. Add title on reports
    when printed several reports it is difficult for operational teams to remember which report is which one.
    Add the title on the top of the report / or filter chosen will be very helpful
    Add the page number as well on the foot page

    9 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Add Room nights booked to individual reservation reports and include room nights booked to totals, so this information can be summarised easily and does not have to be extracted from the arrival and departure dates.

    14 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Add number of pax to invoice so if paying based on occupancy they can see how many people they've paid for

    17 votes

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  11. Posted by one of our clients:

    Currently hotels have fixed slots for check-in and check-out times. Obviously guests can sometimes make use of early check-in or late check-out services at an extra cost. So far this has been the smartest and most flexible way of managing the demand for different arrival and departure times. This requires a lot of manual interference from front desk teams, who need to manage the inventory, add additional items on the bill and have to manually approve or reject the early check-in or late departure.

    What I am looking for is a PMS and booking…

    17 votes

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  12. I'd like to disable the 'Check out with unbalanced bill' function for some users in my system. This is not possible yet and has to do with user rights/permissions.

    29 votes

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  13. Would be helpful to have a feature for the group summary, that shows how many adults + childen are in the group. Now it shows only total amount of people.
    Thanks!

    19 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    Should you have any additional feedback on how we can improve the way you work with groups, please let us know in the comments section.

    Kind regards,
    Aldair

  14. More complex hotkeys for example:

    On the arrivals (ALT H) menu I should be able to set a hot that can take my mouse cursor to the "search". The reason being is that since the arrival list is not organised by alphabetical or by room number and have to resolve by doing a reservation search most of the time.

    Also it will be good to toggle between the "filter" and "search" option with programmable hotkeys.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  15. 18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Add a new "External payment types" : Chèques vacances or Chèques ANCV

    22 votes

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  17. Add a new filter for diplay all detail booking by date

    24 votes

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  18. Allowing to select multiple filters in the reservations report under each category. E.g. in the rate plans I would like to be able to 'tick box' multiple rates as opposed to having to see the report just on one.

    16 votes

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  19. Posibility to search the client messages and also delete them

    60 votes

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  20. Properties would like to have a tick or symbol in the reservation details (reservation overview and timeline) to give an indication if a reservation has been paid for already. For now, clients have to click a few times to consult the billing screen and verify if an arriving/departing customer still has an open balance. E.g. it would make the check-ins even more quick.

    32 votes

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