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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2178 results found

  1. Rooms with checkout on same day must be near to each other (good for effektive Housekeeping)

    Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

    2 votes

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    0 comments  ·  Housekeeping  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. CREATE NOTIFICATION ALERTING A NEW TASK WAS ASSIGNED

    It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.

    85 votes

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    idea to upvote  ·  4 comments  ·  Reservation management  ·  Admin →
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  3. Rate/ Restriction Export

    It would be great if you could export your currently loaded rates and restrictions into excel.

    22 votes

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    1 comment  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. Solve tasks by default when you cancel the reservation

    When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    184 votes

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    13 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  5. Change the profile language in housekeeping app

    As a housekeeper, I would like to be able to adjust my profile language from the housekeeping application.

    18 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Admin →
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  6. Display how many nights a room has been vacant for?

    Can we have a column on the space status report displaying how long a room has been vacant for? This is especially useful for Legionella purposes for example. Thanks

    13 votes

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    0 comments  ·  Housekeeping  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the feature request.

  7. Allow the usage of multiple closed to stay restrictions

    The possibly of closed-to-stay restrictions being able to take 3 separate rules into consideration. For example:

    • If one were to book 60+ days ahead of arrival they would be required to book a minimum of 14 days.
    • If one were to book 35-59 days ahead of arrival they would be required to book a minimum of 4 days.
    • If one were to book 0-35 days ahead of arrival they would be required to book a minimum of 3 days.

    For the time being the restriction only takes one rule into consideration and ignores the other 2. This is useful for…

    20 votes

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    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
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  8. stay product count different in booking overview

    in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

    6 votes

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    0 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Fiscal Printer - Bill as Package

    Possibility to bill as a package the bills through the Fiscal printer as seen Mews.

    6 votes

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    idea to upvote  ·  3 comments  ·  Finance management  ·  Admin →
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  10. To use the Mews system for messaging TO clients so that reservations and communications with clients are all on the same system.

    I am looking to use the Mews system to write messages to guests using the email addresses of guests that are logged in to the Mews system. Although I have Admin Rights I can't set up messaging to individual guests. Wanted to do this to communicate around cancellation arrangements for example which is something of a major current task.

    21 votes

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    0 comments  ·  Company profile  ·  Admin →
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    idea to upvote  ·  Adminjord.sips (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Scheduled Year Overview Report Date Range Error

    When scheduling reports, you typically have them scheduled to send via email in the morning. This ensures that all data is accurate for the day prior.

    When scheduling Month Overview Manager Reports, you can select the date range to be from the 1st of the Month to Today 00:00 (midnight the night prior). This is great because all the data is final and cannot / should not really be adjusted.

    However, when scheduling the Year Overview Report, the only option for date range is from the 1st of the year to Tomorrow 00:00 (which is midnight tonight as opposed to…

    8 votes

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    0 comments  ·  Revenue management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Customised mews task donut

    It would be amazing if the donut for tasks would be customised also per department.

    9 votes

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Currency selection on pro forma and final invoice

    When working in multicurrency environment, it would be great to be able to select only 1 currency to be displayed on the pro forma and final invoice of a customer. This will avoid a lot of confusion and discussion over the FOREX used by the hotel.

    8 votes

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    0 comments  ·  Finance management  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. task ring/bell signal

    It would be great that we could set a ring/bell signal for some urgent tasks, like for: Late check out, wake-up call, any other urgent task. So you hear that something urgent needs to be done, also when you do not look at the desktop screen.

    15 votes

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Simple automatic yield management functionalities for rates

    It would be great to have some simple functionalities to help the rates yield management such as soon for example, as the occupancy of a certain category is above 60% increase rates by 10 EUR or 10% .
    This would save a lot of time and help increase the revenues.

    45 votes

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    idea to upvote  ·  3 comments  ·  Revenue management  ·  Admin →
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  16. Selling limits based on different variables

    Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    151 votes

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    20 comments  ·  Revenue management  ·  Admin →
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    on the roadmap  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded

    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to [email protected] if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

  17. Automatic tasks / recurring tasks by rate code, company, travel agency

    Tasks that are automatically created for bookings based on rate code, company, travel agent or rate group. For example: with a special promo including a dinner all guests need to be contacted with regards to dietary restrictions OR
    all booking that are received from HRS the CC details still need to be retrieved from the extranet eetc. etc.

    110 votes

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    6 comments  ·  Reservation management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. keep the same price when changing the dates of a reservation

    It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    135 votes

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    idea to upvote  ·  10 comments  ·  Reservation management  ·  Admin →
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  19. Gift Voucher Interface

    being able to link existing gift voucher systems like Vioma, E-Guma to Mews to redeem vouchers

    32 votes

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    idea to upvote  ·  2 comments  ·  Finance management  ·  Admin →
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  20. Space Status report filter - arrived and staying

    The space status report filter does not have the option to filter guests that have arrived and the guests that are staying.
    Currently, only one of them can be chosen.

    Please add an additional filter option to do both.

    7 votes

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    0 comments  ·  Space management  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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