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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1974 results found

  1. Bonjour, serait-il possible d'avoir une icône "parking" sur le profil du client dans le calendrier pour rapidement voir combien nous avons de lésa parking ?
    En effet, à ce jour, la gestion sur MEWS du parking n'est pas du tout lisible et pratique... Merci d'avance pour votre retour. Lucas

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  2. de optie om een Company Voucher in het boekingscherm in te vullen is door MEWS weggehaald. Nu kan er alleen nog Public Voucher genoteerd worden. Wij gebruiken veel Company Vouchers dus deze graag terugplaatsen

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Option to decide of you want to show a package price or single items on the invoice.
    Not as a general set up. Decide for each invoice.

    4 votes

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  4. It would be nice if the detailed invoice/bill also has a total amount per Package. especially when you have several bookings on 1 invoice.

    Several travel agency's require this for their accounting. now we need to do this all manually.

    1 vote

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  5. When an invoice is rebated the rebated items are not easy available for re-billing.
    Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
    And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.

    9 votes

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  6. When rebate an invoice, the original invoice number should show at the PDF, at the header level.
    Then no need for that information on each item line.
    And no need for the customer to be informed about the reason for the rebate - that is for internal use and should be an option to show/not show at the PDF

    5 votes

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  7. when issuing a "rebate" the text rebate is given on each item line (should not be neccessary if the document type is "credit memo" (see a separate idea).
    When issuing a new invoice after rebate, the text rebate shows twice on each item line - that should not be neccessary.

    2 votes

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  8. If a guest stays several night we would like the PDF to include the quantity and unit price.
    The MEWS invoice only shows the total at line level, then the guest must divide the line sum by qty of night to find the rate/unit price

    3 votes

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  9. If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    9 votes

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  10. We would like to have the possibility to edit the PDF, like adding fields such as "booking number", " group name" and so on.

    1 vote

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  11. Allow in restrictions the option to apply to same day bookings only. Right now you can only choose a 1 day restriction instead of same day.

    2 votes

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  12. Segments are attached to rate codes in the settings of Mews. The segment attached to a rate code should always be attached to reservations with that rate code. Currently when users change the rate code of a reservation it retains the original segment. Additionally, users should not be able to change a segment on a reservation as this should be locked to the rate code.

    12 votes

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  13. Currently having a MLOS exception and maximum advance exception for close to stay restriction does not work.

    An example would be having a close to stay restriction for the Saturdays, except if they book 2 nights, OR if they book within 7 days before arrival (maximum advance).

    So what I want is a MLOS2 restriction for the Saturdays, but when it is 7 days before arrival, no restriction at all.

    It is probably a setup with an AND/OR rule.

    9 votes

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  14. Allow us to charge deposits on a per room per night basis.

    1 vote

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  15. When creating the reservation report each day, there are always the "internal use" rooms to be put on by hand - and therefore, of course could be forgotten....

    It would be helpful, if these rooms also would be on this report automatically - like they also show up on the list "guests in house" by downloading to excel.

    ...and why they are not shown on the dashboard as arrivals or departures?

    3 votes

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  16. Being able to hide invoice counters instead of deleting them

    2 votes

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  17. Right now it is neccessary to select a employee to a Supervisor once at a time, but when there is a new supervisor, for example a duty- or hotelmanager, it is better to select all employees you want to move and move them all in one go. It takes a lot of time to move all housekeeping/FO/F&B to a new supervisor and it would be way easier to have control when you are able to select more employees all at once.

    1 vote

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  18. Being able to select Guest Ledger and close all open bill selected if balance is at 0.

    16 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. 2 votes

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  20. A bunch of our repeat guests either have no email address or make the reservations in person and want a physical copy of the confirmation letter. Kind of odd that this simple feature doesn't exist.

    15 votes

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