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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1974 results found

  1. Adding a file with the cashier transaction as proof of payment would be great. For example, if you need to pay a repair bill with cash

    3 votes

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  2. it should be possible for a user on "manager" level to determine and change the user types of the team members

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. At this moment, it is not possible to send one confirmation to the guest/company that includes both hotel rooms and meeting rooms as they are two different bookable services.

    It would be great if one confirmation can be send that includes hotel rooms and meeting rooms.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  4. being able to create a task against a room/space for maintenance & reporting purposes

    20 votes

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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

  5. It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.

    1 vote

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  6. As of now, there is no way to sell co-working desks and meeting rooms for 1-2 hours at a time, but only for half a day or an entire day. We need to have the option to be able to let the guest reserve the time needed in 1 hour slots.

    3 votes

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  7. Es wäre schön, wenn im Reservierungsüberblick auch die Firma des Gastes aufgezeigt werden könnte. Auf diese Weise sieht man auf einen Blick, welche Anreisen/Abreisen/Bleiben zusammen gehören.

    7 votes

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  8. Da wir viele Produkte haben müssen diese übersichtlicher sein.
    Aktuell kann nicht angewählt werden wie viele von diesen Produkten gebucht werden möchten. Das heisst: wenn jemand zwei Hunde mitnimmt, muss ein extra Produkt erfasst werden mit 2 Hunde. Es kann nicht die Anzahl vom Produkt 1 Hund auf 2 erhöht werden. Jede Anzahl braucht ein einzelnes Produkt.
    1x ein Hund – 1x zwei Hunde. Dasselbe ist mit den Tickets, die wir verkaufen.
    Der Wunsch ist, dass der Gast das Produkt Hund anwählen kann und dann manuell mit einer Zahleingabe auswählen kann wie viele Hunde er mitnimmt.

    4 votes

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  9. Properties that are looking for a PMS switch want to keep the historical reservation and move them to Mews. Currently this isn't possible.

    4 votes

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  10. you have recently amended the accounting configuration for the invoices so that company name and bank account, iban and bic are able to be filled in and display. however, in the UK / Channel Islands we also have a sort code which is vital information for payments made. could this please be added as otherwise this configuration is a bit pointless for us

    4 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. A tick box on space types when setting los restrictions, at the minute you have to do every date individually, along with every space, so if you have 17 space types, and want a los on Saturday nights, you have to set the restriction 17 times for 1 day, 884 restrictions just for Saturdays, would be much easier if you could select the space via a tick box, at the minute if you do a generic restriction, you cant undo just one space.
    This could also be applied to rate codes.

    17 votes

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  12. When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.

    These sections should have subtotals for easy calculation and review.

    For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.

    This wastes their time, and mine.

    1 vote

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  13. Currently, if a reservation is for multiple rooms, the cancellation policy remains the same as that of the rate group for which they were booked. It would be better, and easier to mitigate the risk of losing of a multi-room reservation, if there was an option of another cancellation policy being available once a minimum number of rooms have been reserved. This would allow us to change the cancellation period, meaning that they have to provide us with more notice of cancellation.

    2 votes

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  14. To be able to filter the reservation overview by "companion" for quicker navigation

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  Aldair responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

  15. Currently the Bill state only pulls in if it is open or closed.
    It would be good for this to be updated to pull through if the invoice has been sent.

    1 vote

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  16. Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. When preparing the bill for customers, there are solely two displayable options available.
    1. Display detailed products
    2. Display everything together as package

    The problem hereby is, that this must be changed in the backend and is set for every invoice immediately. There is no flexibility at all to display the bill differently and spontaneous. In my eyes, this is a must have as sometimes it is necessary to show the invoice as a package and for business travelers for example in detailed.

    10 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Frequently a guest may be searching for a one night stay and if no one night stay options are available for room the default response in Mews is "the room is not available". It would be more accurate to respond that "the room is only available for 2-nights, 3-nights, etc" The guest would at least know there is option to stay if they opt for more nights but the current default response implies that there is no availability and if they had known there was option for multiple nights it is possible they would book the room.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  19. It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.

    It would…

    21 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It would be great if you could receive a notification when only a certain number of rooms (or room category) are available. This would prevent overbooking.

    5 votes

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