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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1850 results found

  1. We’d like the flexibility to define different cancellation policies per room category, without creating separate rates.
    Example:
    - Standard Room: free cancellation up to 7 days before arrival
    - Suite with Sea View: free cancellation up to 14 days before arrival

    Both should be part of the same rate, shown consistently across booking channels and internal systems.
    Maybe as a rule?

    Thank You!

    1 vote

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  2. Is it possible to add a consumption date in the invoice preview for the products and services?
    To see the consumption details we need to "print” the invoice to see the overview.
    It would be more optimal to have it visible on the invoice preview.

    1 vote

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  3. hi,
    some of our cooperating companies have different billing addresses under the same name. At the moment the billing address is taken from primary address (which is the last added address). Can you enable: a) changing the primary address within company profile or b)choosing company address during the billing process?

    2 votes

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  4. Rechnung herunterladen Knopf / Download Invoice button

    Bei Übersicht direkt die Möglichkeit die Rechnungen zur herunterladen ohne immer eine Tab öffnen zu müssen.

    1 vote

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  5. Hi, we need to filter by last name, but the export only contains first and last name in one cell, so we can only filter by first name.
    It couldn´t be to difficult to make a change, couldn´t it?

    20 votes

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  6. When you post a product to a bill you have the possibility to add a "note" that is shown on the product on the invoice. However, once posted, you can not add a note afterwards or edit the note. Then you have to remove the product and add it again to write a new note! It would be better if you could jut edit or add a note after the product is posted on the bill.

    3 votes

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  7. Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.

    If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.

    1 vote

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Admin →
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  8. If you want to block a room for internal use you have to this one by one. a multi choice would be helpfull

    5 votes

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  9. Gäste mit Kostenübernahme-Erklärung von Ihrer Firma sollten am Terminal ohne weitere Zahlungsaufforderung einchecken können

    5 votes

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  10. Sería muy útil poder generar un informe de "Estado de los Espacios" que ofrezca las siguientes opciones:

    1. Poder imprimirlo en horizontal (el .pdf se genera automáticamente en vertical y eso comprime la información y dificulta su lectura para el servicio de limpieza)
    2. Poder ocultar nombres de la reserva/huéspedes (por privacidad/protección de datos)
    3. Que aparezca algún gráfico que permita leer más fácil si hay una salida/entrada, bloqueo, libre, sucia, LCO, etc.
    4. Que se pueda ver la fecha de entrada/salida, duración de la estancia y cuántos días le quedan.

    Para nuestro trabajo diario es imprescindible, sin embargo, debido a que el informe…

    1 vote

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  11. Currently if a guest has a reservation with more than one bookable service, let's say a room and a parking spot, they cannot get a Digital Key for the room.

    The guest should always be offered a Digital Key when enabled on the property and the space, regardless of what other bookable service they have on the same reservation group.

    1 vote

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  12. Just heard from MEWS premium support that it is not possible to apply a non refundable full deposit policy(For all Rates/Levels) to a certain date or date range for a special event. This is possible with other PMS providers so please could I ask for this feature to be created.

    1 vote

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  13. It should be possible to set the order of the rates yourself in the reservation form. At the moment it is apparently incomprehensibly coincidental.

    The ordering works in the settings but not in the reservation form.
    It is very annoying when you have to open the dropdown menu every time because the most booked rate is not displayed first.

    30 votes

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  14. The option of setting automatic alerts to pop-up during different stages of reservations, such as during check-in, any time you open the reservation, during check-out. The alert text should be customizable, so a user can enter anything there, but also the possibility of adding standard alerts depending on membership level, profile classifications, specific rates, etc.

    10 votes

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  15. Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?

    3 votes

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  16. The guest can check in at kiosk even if the balance is 1.000 DKK - due routing rule. Company has a) guest who always get sent a bill to company and b) guest who needs to pay themselves at the hotel. The host gets the room amount back to guest profile from company, but the kiosk do not ask the guest to pay. So the guest check in and out without paying.
    Here: The kiosk should see the balance for asking payment.

    2 votes

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  17. It would be prefered ou guest are be able to book multiple nights via online booking even though there are restrictions. We have high and low season and it is important that guests can book across them. For example, a Thursday - Saturday in October will be two different prices

    1 vote

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  18. We often have groups staying on the basis of bed & breakfast for the first night and a package deal from the second night onwards.

    We would like to be able to indicate in one reservation cq room, per night, which rate or rate group should be used. So not the PRICE, but actually select a specific rate type.

    Now we have to make two separate reservations, which is very confusing for our Housekeeping and Front Office.

    3 votes

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  19. (1) When filtering out the Start and End date fields to search "applicable" or "created" interval, it should intuitively grey out dates past the start date and then prompt the user with future dates within the same calendar period (future in general). Users should not be expected to keep clicking on dates to select the desired dates.

    (2) Once you access a restriction, and edit it then you click "<=" to go back to the restriction page/dashboard. However, the dates previously selected have been reset to the current/default "applicable" window. The clients would like to not keep selecting the dates…

    11 votes

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  20. ...and department, so we do not have to click for the necessary information

    21 votes

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