1864 results found

1. Avoid automatically use of Merchant

   Since your billing enironment has changed, the button "billing and close" uses automatically the merchant!!!! As well as if we want to cjoose the button payment to avoid the mercahnd, on the top hand left of the menu, "Merchant" comes as first to be chosen... We don't use theh merchant and want an easy way to avoid it as to push it always. Thanks

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

2. Timestamp in action log for marketing changes

   Action log of the reservations should also include a date/time when guest modified their marketing preferences (accepting or not to receive marketing emails).

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   idea to upvote  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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3. multi item posting

   Create multi-item postings to make upselling easier. Think of Valentine package with chocolates and a bottle of wine.

   Currently we need to create 2 items for different VAT calculations. It would make life a lot easier if we could make 1 item Valentine Package with an automated split per bucket.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

4. Balance des tiers avec filtre "négatif/positif"

   Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
   Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
   Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
   Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

5. Restrict the access to base rate

   Users should be able to create rates and vouchers but not edit the base rate

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

6. Recurring house use dates

   It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

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   idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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7. rate locked for users

   lock the rate changes possibility at the rate creation process for specific users

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   idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

   Hello from the Mews product team,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

8. Credit Facilities

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open an account with us. Example (£10K) payable within 30 days.
   3. Provide the information that the credit limit has been approved for an X amount.
   4. Then, the TA agency or Company have credit with us and payable with the agreed dates upon receiving our invoices with an account number.
   PMS system: I would need to add this information to MEWS PMs, and I would like to record this information on the travel agency or company profiles following these steps:
   1. Load the credit limit amount in the company or TA profile. I.e. £10K (Mews)
   1. Then, the team will check-out a customer bill and issue an VAT invoice to the TA or company. Example £2K (Mews)
   2. Then, the credit limit for this particular company should give me the remaining credit of £8K to be used within the future reservations. (Mews)
   3. Finally, upon making the reservation under this particular TA or company, MEWS PMS should alert the team that this particular company or TA has only £8K remaining credit limit prior confirming any booking.
   So here are the suggestions for future
   · Mews Commander need to have this set-up in Mews PMS where we can track all the TA/ Company remaining credit limits are displayed, depending on their consumption.
   · Mews PMS to alert us when the credit limit for a particular TA / Company is low.
   · Mews PMS to give us an alert if the credit limit is low upon making a reservation to avoid exceeding the company credit limit.
   I know your accounting ledger default set-up do not give us this information, perhaps there might be a process to follow the set-up what hotels needs to be more effectively, otherwise we will be running excel documents and spending long period of time looking into this daily.
   Many Thanks,

   Dear Mews Support,
   I would like to suggest the following set-up, as major PMS systems uses.
   This is more financial point of view within Mews system, so just to give you an idea how it should work, I can explain the following:
   Financial Process: Upon arranging contracts for travel agencies or companies we are following these steps as standard (Off line)
   1. Mutual signed contract agreement between the property and the Travel agency or company.
   2. Approve the credit application form for companies or travel agencies, and depending on the credit checks; we can grant the relevant credit to open… more

   3 votes

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

9. Extend Action log with the time it takes to complete a check in

   I would like to see how long it takes my reception staff to do a check in. If the activity log showed the time from a reservation opened to the time they check it in.

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   idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

   Hello all,

   This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

   Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

10. Charge deposits

    Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

11. Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

    Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

12. Airline style rates scheme - base price (non-refundable) + insurance

    The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room + some profit on top of that. The second option should cover 100 % of these things, the first option would take into account that the room can be still offered to another guest in that one week period before the cancelled stay.

    After selecting the preferred option, the guest would be charged immediately.

    Pros of this solution for the guest: transparent pricing, transparent cancellation policy, opt-in for the cancellation “insurance”

    Pros of this solution for the hotel: improved cash flow, reduce missed revenue (the number of unpaid no-shows should be much lower), inventory control (overbooking prevention), full automation.

    The idea has been already verified in other areas, such as airlines or cruises. All rates would be non-refunduble by default. On top of each rate, the guest could purchase an additional product (something like an “insurance”) that would make the rate refundable; however, the “insurance” itself would not be refundable.

    There could be more levels of “insurance” - e.g. “cancel up to 1 week prior to the arrival” and “cancel anytime”. The second option in this case should be obviously more pricey.

    Generally speaking, the price of the “insurance” should always cover the costs of maintaining the empty room… more

    3 votes

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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

13. Notifications When Custom Billing Automation is Applied

    Visual Confirmation When Custom Billing Automation Is Triggered

    Summary

    Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.

    ---

    Problem Statement

    Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.
    
    Because of this:

    • Users may assume the automation did not run.
    • They may re-attempt to trigger the same billing automation, leading to duplicate actions.
    • They may begin troubleshooting or modifying settings unnecessarily.

    This gap creates friction, uncertainty, and operational inefficiencies.

    ---

    Proposed Solution

    Introduce a confirmation notification whenever a custom billing automation is triggered on the backend —similar to existing success banners or notifications used elsewhere in the system.

    Suggested behaviors:

    • A temporary toast message:
      “Custom billing automation successfully triggered.”
    • Message should appear immediately after the automation executes.

    Additional Context

    This request stems from repeated customer feedback emphasizing the need for reassurance and transparency when performing billing-related operations. A lightweight confirmation message would address this pain point with minimal UX overhead.

    Visual Confirmation When Custom Billing Automation Is Triggered

    Summary

    Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.

    ---

    Problem Statement

    Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.
    
    Because of this:

    • Users may assume the automation did not run.
    • They may re-attempt to trigger the same billing automation, leading to duplicate actions.
    • They may begin troubleshooting or modifying settings unnecessarily.

    … more

    2 votes

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14. Ability to zoom in on task pictures

    When you add a picture in tasks, the ones who gonna solve the task should be able to zoom in on the picture.

    2 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Delete…  ·  Admin →
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15. invoice reference

    If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
    But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.

    2 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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16. Reservations Overview

    Hello,
    There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.

    ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if a guest has many rooms booked.)

    You can use is everyday for the arriving guests or if you just want to search for a specific name to see all the reservataions appear in a list from No show til cancelled or upcoming reservations.

    Also in mews now, searching for a reservation it never shows up on top of the list, still have to scroll down the roll down menu. So to be able to see all reservations connected at the same time would be a gamechanger when wanting a quick overview talking to a guest or when doing the regular everyday work in a front desk.

    SOS

    //Kind regards,
    Andrea

    I think everyone that ever worked in Cenium probably know what I mean. That was a great system in many ways.

    Hello,
    There need to be a Overview function, a function where all reservations shows up in a detailed list which where you can filter directly on the overview either on name A-Ö, ratecodes, floor in the hotel or roomtype just as some examples.

    ex. Click with mouse on name+ enter and all reservations shows in order from letter A, click on a specific rate + enter and all reservations booked with that rate shows in order from the top, click on a name ex. Lisa and all Lisa shows on the screen, (good when you quickly want to see if… more

    2 votes

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    idea to upvote  ·  1 comment  ·  Reservation management  ·  Delete…  ·  Admin →
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17. Affichage de multiples réservations

    When working on group bookings, allow the on-screen reservations on the right-hand side to be sorted by room number or guest name and not only by display categories. Same with the exported Excel template for groups (which has no actual logic at the moment from one group to the enxt)

    2 votes

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18. Capacity per room depending age categories

    This is critical issue for us. Our rooms can accommodate maximum 2 adults and two children OR 3 adults.

    The maximum capacity should be able to modify depending the age categories, adults/children. The work-arounds for this are not good solution as we can set the maximum capacity for 3 persons total, which makes our guests booking experience confusing especially online.

    2 votes

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    idea to upvote  ·  0 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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19. The ability to unassign a space without reassigning it

    Right now, Mews does not allow unassigning a space without reassigning it to someone else. I need to be ability to unassign a space without reassigning it to someone else.

    2 votes

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    idea to upvote  ·  0 comments  ·  Space management  ·  Delete…  ·  Admin →
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20. Trial Balance Improvement

    To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.

    2 votes

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    idea to upvote  ·  0 comments  ·  Finance management  ·  Delete…  ·  Admin →
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