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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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1864 results found

  1. Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It would be useful to be able to lock the rate of a reservation when making price agreements for a one-time booking, just like you are able to lock the booking to a specific roomnumber. Now, when you or a colleague makes any changes to the reservation, you have the risk of changing the rate.

    3 votes

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  3. Where one has rates setup and sold inclusive of the the package e.g. Breakfast, @ R1500.00 single or double inclusive of breakfast. In MEWS rate setup it is required to set a negative occupant adjustment for the value of the breakfast in order to correctly quote the rate for the single room booking @ R1500.00

    Where you have derived rates, one normally sets the rate up against the base rate with its relative % adjustment. e.g. -10%, however as the base rate has the negative occupant adjustment for the breakfast to too is discounted on the single rate published. Therefore…

    3 votes

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  4. It would be great to have events shown on timeline to also reflect in the housekeeping app so that housekeeping staff are aware of events so they can set rooms up accordingly.

    3 votes

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  5. There should be another template called " Receivable invoice" sent when invoice is issued that invites the recipient to pay via bank transfer.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Other PMS systems I have used have "absorbed" products in the Rate.

    For example you have a rate of £150 , part of this is £10 breakfast.
    Currently in Mews if you change the price of breakfast , you then need to change all your rates separately which is time consuming.
    It also means that if you have 342 rate, the 33% deduction only comes from the accommodation value and does not take into consideration the products.
    If you change the price of a product it would be great if the value of the accommodation would also change automatically .

    3 votes

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  7. sometimes you may wish to move a product from one additional service category to another (for example if you add a new service category due to expending the products offered).
    at the moment this is not possible and you have to create a new one and delete the old one. not very time efficient and also messing up your reports as you could already have products booked.
    thank you for changing this

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    idea to upvote  ·  Andrew Star responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Within some states in the US, there is a maximum number of square feet (or metre) that an individual can clean during their shift. To help ensure that this limit is not being exceeded, it would help to have the measurements of the room listed within the Housekeeping part of Mews.

    3 votes

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  9. Vouchers feature factually being able to be limited to only be used certain nights stayed (discounted events/corporates/groups). Vouchers are currently merely limited to be bought certain days. With this new feature we would avoid risk of subsequent guest Voucher misuse for other nights than the event/campaign period and/or a maze of Restrictions.

    3 votes

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  10. It should be possible to change the order of the accounting category classifications on the manager report. For the moment it is in alphabetical order, which might make sense in english (as accommodation starts with an a), but is not satisfying in german (as Unterkunft starts with a U).

    3 votes

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    idea to upvote  ·  Bethany Lyons responded

    Thank you for contributing this idea to our forum! I'm setting this as an idea to upvote so other community members can contribute votes. Many thanks,

    Bethany

  11. The new Mews B2B Sales invoice header/footer design requires significant amounts of toner when printing. Can this design please be reconsidered?

    3 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. Under the Items tab in a reservation where products can be added, such as Pet-friendly room, extra bed etc. ( Products of course depends on your local set-up of products), certain products require a date of consumption. A button or checkbox for such one time items/products that links date of consumption to check in time would be really handy!

    3 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When splitting a booking, it creates a new booking, and pick ups in any RMS. Please don't consider a booking as a new received booking, as it false pick up and data.

    3 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

    3 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. 3 votes

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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Add additional lines in between paragraphs in the rate description, at the moment it is not supported within the placeholders htmls.

    3 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. If the total of a bill is a negative number it should automatically be raised as a credit note instead of an invoice. We should not have to manually select that it is a credit note.

    3 votes

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    idea to upvote  ·  Wendy Tapia responded

    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. it would be really practical if we were able to set pricing/rates for the whole year instead of having to select a period of only a few weeks. Would save a lot of time.
    Right now mews only accepts the pricing for the initially selected period, regardless of the dates chosen in the smaller pricing tab.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Auto responses for frequently asked questions within customer portal. Hotel to be able to customise own responses i.e what time can we check in? Do you have parking?

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. While going through the MEWS University it would be EXTREMELY beneficial to allow us to get involved and interact by moving our mouse pad etc.. rather than just watching and listening. Maybe a more personal training experience where the persons voice asks us to move our mouse pads over a certain area and select options etc..

    3 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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