Show support history in customer communications
It is a real shame, that in your support email replies you cannot include at the bottom the initial requests which shows a detailed explanation of the issue submitted.
So one has to always dig back to find out what one originally said in a previous email. With several tickets open this can get really confusing.
I would highly recommend you change your system, so the full history of conversations is always on ONE ticket, including the original request.
George
shared this idea
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Max Witzmann
commented
Also it would be fine that mews support closses the support case not to fast. You need mostly a few days to answer. between the question and the answer i forget all the details of the support cases and then it needs some time to get done the work after the answer.
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Sam
commented
Yes! This is a huge frustration that happens all the time, especially if a ticket has been open for several months and you need to search for your original email to get the examples again.